Microsoft Teams Spoke

  • Release version: Yokohama
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams spoke enables ServiceNow customers to post messages and details of incident, problem, and change records directly to Microsoft Teams channels. This integration is available through Integration Hub and requires an Integration Hub subscription. Starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation—it will no longer be activated on new instances but will continue to be supported. Customers are encouraged to consider the Microsoft Teams Graph Spoke for the latest capabilities.

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    Key Features

    • Post a Message: Send custom messages to Microsoft Teams channels via a Webhook Connector by specifying the webhook URL, title, and message.
    • Post Change Details: Send details of ServiceNow change records to Teams channels through a webhook.
    • Post Incident Details: Share incident record details with Teams channels using the webhook.
    • Post Problem Details: Send problem record information to Teams channels via webhook.

    All actions require the Microsoft Teams webhook URL, which must be set up in Microsoft Teams as a custom incoming webhook before configuring the actions.

    Inputs and Customization

    • Webhook URL (Required): The Teams channel webhook URL for sending messages.
    • Title (Optional): Title of the message sent to Teams.
    • Additional Message (Optional): A custom message to add before record details.
    • Override Default Fields (Optional): Specify a comma-separated list of fields to send instead of the default set (Short Description, Category, State, Priority, Assignment Group).
    • Theme Color (Optional): Hex color code to visually highlight the message.
    • Action URL and Name (Optional): Configure a clickable button with a URL and name within the Teams message for further automation or navigation.

    Practical Use

    ServiceNow customers can incorporate Microsoft Teams spoke actions into workflows to automatically notify Teams channels about important record updates. For example, a flow can post incident details to Teams when a new high-priority incident is created, including a customized message and theme color to draw attention.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spokeprovides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in Plugins planned for deprecation.

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version .

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow