---
sourceDocument: Yokohama Data and Automation
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/integrate-applications

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Data and Automation

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Microsoft Teams Spoke

# Microsoft Teams Spoke {#ariaid-title1}

Release version: Yokohama  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Microsoft Teams Spoke

The Microsoft Teams spoke integrates ServiceNow with Microsoft Teams by enabling actions that post messages and detailed information about incident, problem, and change records directly to Microsoft Teams channels.
This integration requires an Integration Hub subscription.
Show full answer Show less  
Note that starting with the Yokohama release, this spoke is being prepared for future deprecation. It will no longer be activated on new instances but will continue to be supported. The Microsoft Teams Graph Spoke offers the latest experience and is recommended for new implementations.

## Key Features

* **Post a Message:** Sends a custom message to a Microsoft Teams channel via a webhook.
* **Post Change Details:** Sends details of a ServiceNow change record to a Microsoft Teams channel.
* **Post Incident Details:** Sends details of a ServiceNow incident record to a Microsoft Teams channel.
* **Post Problem Details:** Sends details of a ServiceNow problem record to a Microsoft Teams channel.

## Configuration Inputs

Each action requires specifying the Microsoft Teams webhook URL for the target channel. Additional optional inputs allow customization of the message:

* **Title:** Sets the message title.
* **Additional Message:** Adds introductory text before record details.
* **Override Default Fields:** Allows specifying a custom list of fields instead of the default (Short Description, Category, State, Priority, Assignment Group).
* **Theme Color (Hex):** Sets the message highlight color using a hex code.
* **Action URL and Action Name:** Configure a clickable button in the message that directs users to a specified URL.

## Practical Usage

ServiceNow customers can leverage this spoke within Integration Hub flows to automate posting of incident, problem, and change details to Microsoft Teams channels. For example, a flow can be configured to post details of newly created high-priority incidents with a custom theme color to alert the appropriate teams efficiently.  
The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change
record details to Microsoft Teams channels.

## Integration Hub
subscription {#microsoft-teams-spoke__section_rsf_yvb_l3b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).  
Important:  
Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. [Microsoft Teams Graph Spoke](https://www.servicenow.com/docs/HYf_ecE~MgZMTFeaY2HnrQ "The Microsoft Teams Graph spoke manages applications, calendar, teams, channels, chats, notifications, and webhooks in Microsoft Teams. To create, manage, or delete users and groups, use the Microsoft Entra ID spoke (formerly Microsoft Azure Active Directory spoke).")provides the latest experience for this functionality.

For more information, search for the term <kbd class="ph userinput">Microsoft Teams Spoke for ServiceNow IntegrationHub</kbd> in [Plugins planned for deprecation](https://www.servicenow.com/docs/access?context=plugin-changes&version=yokohama&pubname=yokohama-release-notes&section=plugins-planned-for-deprecation&ft:locale=en-US).

## Spoke version {#microsoft-teams-spoke__section_ktb_trw_bsb}

Microsoft Teams spoke v1.1.3 is the latest version .{#microsoft-teams-spoke__ms-teams-ver}

## Microsoft Teams actions {#microsoft-teams-spoke__section_aph_phs_fbb}

The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:{#microsoft-teams-spoke__table_akr_4d4_lbb__entry__2}

| Action | Description |
|-|-|
| Post a Message | Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send. |
| Post Change Details | Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send. |
| Post Incident Details | Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send. |
| Post Problem Details | Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send. |
[ ]

{#microsoft-teams-spoke__table_akr_4d4_lbb}

## Microsoft Teams Inputs {#microsoft-teams-spoke__section_sfp_4hs_fbb}

The following inputs are common to the Microsoft Teams actions: {#microsoft-teams-spoke__table_xcr_jvg_mbb__entry__2}

| Input | Description |
|-|-|
| \[Required\] Webhook URL | The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation. |
| \[Optional\] Title | Title of the message. |
| \[Optional\] Additional Message | Add a message before the record details. |
| \[Optional\] Override Default Fields | You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group. |
| \[Optional\] Theme Color (Hex) | Hex code value of color to highlight the message. |
| \[Optional\] Action URL | URL to the page that opens when you click the button. For more information, see <https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL>. |
| \[Optional\] Action Name | Name of the action that you can automate with the flow. |
[ ]

{#microsoft-teams-spoke__table_xcr_jvg_mbb}

## Example {#microsoft-teams-spoke__section_xtp_phs_fbb}

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.