---
sourceDocument: Yokohama Data and Automation
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/integrate-applications

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Data and Automation

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Microsoft Teams Spoke

# Microsoft Teams Spoke {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Microsoft Teams Spoke

The Microsoft Teams spoke enables ServiceNow customers to post messages and ServiceNow record details---such as incidents, problems, and changes---directly to Microsoft Teams channels via Integration Hub.
This facilitates real-time communication and collaboration by integrating ServiceNow workflows with Microsoft Teams.
Show full answer Show less  
**Important:** As of the Yokohama release, this spoke is being prepared for future deprecation. It will no longer be activated on new instances but remains supported. The Microsoft Teams Graph Spoke offers the latest integration experience and is recommended for new implementations.

The current version available is Microsoft Teams spoke v1.1.3.

## Key Features

* **Post a Message:** Send a custom message to a Microsoft Teams channel using a webhook.
* **Post Change Details:** Share ServiceNow change record information with Teams channels.
* **Post Incident Details:** Send incident record details to Teams channels.
* **Post Problem Details:** Share problem record details with Teams channels.

## Configuration Inputs

Each action requires a Microsoft Teams webhook URL, set up beforehand in Teams as an incoming webhook connector. Optional inputs allow customization of the message content and appearance:

* **Title:** Specify the message title.
* **Additional Message:** Add introductory text before record details.
* **Override Default Fields:** Customize which record fields to send instead of the defaults (Short Description, Category, State, Priority, Assignment Group).
* **Theme Color (Hex):** Define a color highlight for the message.
* **Action URL and Action Name:** Provide a clickable button in the message that links to a specified URL and carries a name for automation purposes.

## Practical Use

ServiceNow customers can incorporate these actions into flows to automate notification of key events. For example, a flow can post details of newly created high-priority incidents to a Teams channel with a specified theme color, enhancing visibility and accelerating response times.  
The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change
record details to Microsoft Teams channels.

## Integration Hub
subscription {#microsoft-teams-spoke__section_rsf_yvb_l3b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).  
Important:  
Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. [Microsoft Teams Graph Spoke](https://www.servicenow.com/docs/HYf_ecE~MgZMTFeaY2HnrQ "The Microsoft Teams Graph spoke manages applications, calendar, teams, channels, chats, notifications, and webhooks in Microsoft Teams. To create, manage, or delete users and groups, use the Microsoft Entra ID spoke (formerly Microsoft Azure Active Directory spoke).")provides the latest experience for this functionality.

For more information, search for the term <kbd class="ph userinput">Microsoft Teams Spoke for ServiceNow IntegrationHub</kbd> in [Plugins planned for deprecation](https://www.servicenow.com/docs/access?context=plugin-changes&version=yokohama&pubname=yokohama-release-notes&section=plugins-planned-for-deprecation&ft:locale=en-US).

## Spoke version {#microsoft-teams-spoke__section_ktb_trw_bsb}

Microsoft Teams spoke v1.1.3 is the latest version .{#microsoft-teams-spoke__ms-teams-ver}

## Microsoft Teams actions {#microsoft-teams-spoke__section_aph_phs_fbb}

The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:{#microsoft-teams-spoke__table_akr_4d4_lbb__entry__2}

| Action | Description |
|-|-|
| Post a Message | Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send. |
| Post Change Details | Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send. |
| Post Incident Details | Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send. |
| Post Problem Details | Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send. |
[ ]

{#microsoft-teams-spoke__table_akr_4d4_lbb}

## Microsoft Teams Inputs {#microsoft-teams-spoke__section_sfp_4hs_fbb}

The following inputs are common to the Microsoft Teams actions: {#microsoft-teams-spoke__table_xcr_jvg_mbb__entry__2}

| Input | Description |
|-|-|
| \[Required\] Webhook URL | The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation. |
| \[Optional\] Title | Title of the message. |
| \[Optional\] Additional Message | Add a message before the record details. |
| \[Optional\] Override Default Fields | You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group. |
| \[Optional\] Theme Color (Hex) | Hex code value of color to highlight the message. |
| \[Optional\] Action URL | URL to the page that opens when you click the button. For more information, see <https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL>. |
| \[Optional\] Action Name | Name of the action that you can automate with the flow. |
[ ]

{#microsoft-teams-spoke__table_xcr_jvg_mbb}

## Example {#microsoft-teams-spoke__section_xtp_phs_fbb}

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.