---
sourceDocument: Yokohama Data and Automation
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/integrate-applications

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Data and Automation

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Accelerating and automating your repetitive tasks by using Workflow Data Fabric

# Accelerating and automating your repetitive tasks by using Workflow Data Fabric {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Accelerating and automating your repetitive tasks by using Workflow Data Fabric

Workflow Data Fabric enables ServiceNow customers to accelerate and automate repetitive tasks by integrating multiple applications within a single workspace.
This solution combines Document Intelligence for data extraction, Integration Hub for data validation using third-party APIs, and RPA Hub for automating legacy systems, all coordinated through the Automation Center workspace.
Show full answer Show less  

## Key Features

* **Document Intelligence:** Automatically extracts data from documents, such as void checks, with AI-driven confidence scoring that improves over time.
* **Integration Hub:** Validates extracted data through API integrations with external systems, enabling low-code/no-code process extensions and validations.
* **RPA Hub:** Automates manual, error-prone tasks by deploying unattended robots to interact with legacy payroll systems lacking API interfaces.
* **Automation Center Workspace:** Provides consolidated visibility into workflows, enabling tracking of cost savings, time savings, and automation value.
* **Employee Center Portal:** Acts as the centralized access point for employees to submit requests, using AI Search or Virtual Agent chat assistant.

## Workflow Example: Direct Deposit Service

This scenario illustrates how an employee updates direct deposit information through an automated process:

* The employee accesses the Direct Deposit form via the Employee Center portal and uploads a void check.
* Document Intelligence extracts data from the check for agent review within the Direct Deposit Workspace.
* Integration Hub validates the extracted bank details against external systems using API calls orchestrated in Workflow Studio.
* RPA Hub runs an unattended robot to securely input validated bank information into the legacy payroll system, eliminating manual errors.
* The request status updates to Closed upon completion, and Automation Center tracks the automation's effectiveness.

## Requirements for Integration

To implement this solution, administrators need to:

* Activate Integration Hub plugins and spokes.
* Install and configure the Employee Center application and portal.
* Set up Document Intelligence for document data extraction.
* Install RPA Hub for robotic process automation.
* Install Automation Center to manage and monitor automation workflows.
* Optionally build custom spokes using the Spoke Generator.

This integrated approach significantly reduces manual effort, speeds up service delivery, and enhances data accuracy, providing a streamlined automation experience within ServiceNow.  
Reduce the time that you spend on repetitive tasks and deliver services faster through an automated workflow in Workflow Data Fabric. You can automate the data extraction from your documents with the Document Intelligence application, automate your data validation with third-party APIs with the Integration Hub application, and automate your legacy systems with the RPA Hub application all within a single workspace.

## Using the combined benefits of the solution {#accelerate-automate-engine-rpa__section_hq3_pnb_tzb}

Get these benefits by using different applications through the solution:

* Automate document data extraction.
* Create and extend processes by using low-code, no-code API integration.
* Automate repetitive and legacy processes to deliver services faster.
* Reduce the time that you spend on repetitive tasks and improve your productivity.
* Realize the value of automation to the organization through Automation Center workspace.
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## Workflow for the solution {#accelerate-automate-engine-rpa__section_jq3_pnb_tzb}

Let's consider a scenario of how an employee and an agent use an automation engine and its various products to set up a direct deposit service. The employee, who had recently changed bank accounts, wants to update their direct deposit information. A direct deposit service is used to set up a new bank account for payroll, through an automated process. In this automated process, the following applications are used:

* Document Intelligence
* Integration Hub
* RPA Hub
* Automation Center
{#accelerate-automate-engine-rpa__ul_udv_mp3_p1c}These applications together enable the employee and agent to get complete visibility into the direct deposit workflow.

The direct deposit request from the employee is divided into three stages. The stages are to extract the data, validate the data, and update the payroll system.

The following diagram shows the workflow for the solution.
Figure 1. Workflow for the solution  
The workflow for this solution is

1. An employee visits the Employee Center portal and searches for the Direct Deposit form through AI Search or Virtual Agent chat assistant.

   Employee Center is a central portal where employees can find out the latest updates from your organization. For more information, see [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).
2. The employee uploads a void check and submits the request.
3. The request comes into the Direct Deposit Workspace that uses a playbook to navigate the complex process in a guided process.
4. In the back end, Document Intelligence analyzes the attached check data, extracts the data, and displays it so that the agent can review it.

   Document Intelligence knows which fields to extract. When the model is trained over time, the value has a higher confidence score that is determined by the AI in Document Intelligence. The agent or the automation team can set a score to meet their threshold requirements.

   For more information about Document Intelligence, see [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
5. An agent navigates to the Direct Deposit Workspace, opens the direct deposit request, and reviews the data that was extracted from the employee's check. As the agent completes the review, the information is automatically updated on the form.
6. The extraction stage completes and the validation stage starts. An agent can view this process in the playbook.
7. By using Integration Hub, a third-party integration validates the extracted data from the check. The extracted values are sent through an API for validation using Integration Hub spoke actions. This flow is completed by using Workflow Studio with the power of the Integration Hub spokes. The flow hits an external end point, fetches the data, and compares this data against the system data to validate the bank details. On a successful validation, the direct deposit form is updated with any relevant notes.

   For more information about Workflow Studio, see [Workflow Studio](https://www.servicenow.com/docs/access?context=workflow-studio&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US). For more information about Integration Hub, see [Integration Hub](https://www.servicenow.com/docs/z0a3V~FGV9VB4E_m3HKdJQ "Automate integration tasks using ServiceNow components for ServiceNow Workflow Studio, or develop custom integrations. A separate subscription is required.").
8. The data validation stage completes and the payroll system update stage begins.
9. When the request arrives for a payroll update, the system initiates an unattended robot to process the employee's bank information into the legacy payroll system (that doesn't have any API interface) by using RPA Hub.

   In a typical situation, an agent copies the data from the bank record, opens the payroll application, and pastes the data manually to submit. This process is prone to error. With RPA Hub, this process is automated by using an unattended robot that impersonates the agent and runs on any remote Windows machine. It accesses the ServiceNow record securely and inserts the data into the payroll system within a few seconds.

   For more information about RPA Hub, see [Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/56iL8Eq0ufSQrcXs0aWdmA "Use the ServiceNow Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.").
10. After the payroll updates, the direct deposit request changes to the Closed state.
11. The agent can open the Automation Center Workspace to view the cost, time saving, and the true value of the automation.

    For more information about Automation Center, see [Automation Center](https://www.servicenow.com/docs/RogFu14m3T5MAXA~KQTAtQ "Use the ServiceNow Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.").
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## Requirements for integrating the solution {#accelerate-automate-engine-rpa__section_nq3_pnb_tzb}

Your administrators can integrate the solution by doing the following actions:

1. Activate the Integration Hub plugins. For more information, see [Request an Integration Hub plugin](https://www.servicenow.com/docs/yYO9TKIez_Q19aHqHfi8wQ "Integration Hub plugins require a separate subscription and must be activated by ServiceNow personnel.") and [Integration Hub plugins](https://www.servicenow.com/docs/QjW0nk7awn9ga5TqwHVb9A "Request Integration Hub plugins included in your subscription.").
2. Install the Employee Center application and configure the Employee Center Portal. For more information, see [Install Employee Center](https://www.servicenow.com/docs/access?context=activate-ec&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) and [Employee Center admin configurations](https://www.servicenow.com/docs/access?context=configure-ec-portal&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).
3. Install and set up the Document Intelligence application. For more information, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) and [Set up Document Intelligence](https://www.servicenow.com/docs/access?context=get-started-with-doc-intel&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
4. Install the RPA Hub application. For more information, see [Install Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/2jYDIzXLV8WXyuVvL9FwGQ "You can install the Robotic Process Automation (RPA) Hub application (sn_rpa_fdn) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
5. Install the Automation Center application. For more information, see [Install Automation Center](https://www.servicenow.com/docs/_iuthtMM093LnD~lMXqoiA "If you have the admin role, you can install the Automation Center application (sn_ac). The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.").
6. Activate a spoke. For more information, see [Integration Hub available spokes](https://www.servicenow.com/docs/9N56qbDIrKPAhKbYOCptcA "Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.").
7. Build spokes using Spoke Generator. For more information, see [Building spokes using Spoke Generator](https://www.servicenow.com/docs/access?context=spoke-builder&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US).
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