--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Generative AI Controller # Generative AI Controller {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Generative AI Controller Generative AI Controller enables ServiceNow customers to integrate third-party large language models (LLMs) directly into their workflows. This integration allows users to leverage AI-generated text and sentiment analysis within advanced workflows and custom scripts using Workflow Studio and Virtual Agent Designer. Show full answer Show less ## Key Features * Direct integration with external LLM providers to enhance workflow automation. * Support for creating customized AI-driven use cases, including text generation and sentiment analysis. * Configuration options to manage Generative AI Controller provider capabilities within ServiceNow. * Access to comprehensive resources such as concept exploration, configuration guidance, and reference documentation. * Support through ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance. ## Important Considerations * **AI Limitations:** Since AI and machine learning generate predictions based on data patterns, outputs may not always be accurate or appropriate. Customers must test and evaluate AI-generated results and maintain human oversight, especially in critical areas like healthcare, finance, legal, and security. * **Data Processing:** Data used by the application is transferred from individual ServiceNow instances to centralized environments, potentially located in different geographic regions or third-party clouds such as Microsoft Azure, complying with ServiceNow's internal data policies. * **Data Collection:** ServiceNow collects inputs, outputs, and edits from the application to improve AI technologies. Customers can opt out of future data collection at any time. * **Compliance:** Use of the application requires adherence to ServiceNow's AI Acceptable Use Policy, which may be updated periodically. ## Practical Benefits for Customers By using Generative AI Controller, ServiceNow customers can enhance their automation capabilities with AI-driven text and sentiment analysis, enabling more intelligent and responsive workflows. The solution supports customization and integration flexibility while emphasizing responsible AI use and data governance to meet enterprise standards. Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows. ## Get started {#generative-ai-controller__section_tc5_2v3_wwb} Get started with Generative AI Controller to integrate directly with external LLMs. With Workflow Studio and Virtual Agent Designer, you can create your own use cases for AI-generated text and sentiment analysis, including advanced workflows and custom scripts. |-|-| | [Explore Explore Generative AI concepts and terminology.](https://www.servicenow.com/docs/IiHsjrvKJstU~UeA9i~JVQ "Learn more about generative AI concepts and how to integrate third-party generative AI into the ServiceNow AI Platform to create content, summarize task records, and analyze user sentiment.") | [Configure ![]() Configure Generative AI Controller provider capabilities.](n871cXLyebWV3mVhHhZQJw "Configure Generative AI Controller providers and capabilities.") | | [Reference ![]() Reference for Generative AI Controller.](XK~WJ0sroEmSqQAMEgSYkQ "Reference topics provide information about Generative AI Controller flow actions, tables, and properties.") | | [ ] {#generative-ai-controller__table_uc5_2v3_wwb} ## Troubleshoot and get help {#generative-ai-controller__section_yc5_2v3_wwb} * [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#generative-ai-controller__ul_zc5_2v3_wwb} ## AI limitations {#generative-ai-controller__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#generative-ai-controller__p_kv2_nfg_h1c} ## Data processing {#generative-ai-controller__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#generative-ai-controller__p_lv2_nfg_h1c} ## Data collection {#generative-ai-controller__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/Q15NLT0qXVlMQ5LCB8IgOg "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#generative-ai-controller__p_jv2_nfg_h1c}