---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Data Kit

# AI Data Kit {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI Data Kit

ServiceNow AI Data Kit enables customers to add curated datasets to a data catalog, which integrates with the ServiceNow SDK to support AI skill development and evaluation.
This tool is designed to help create custom datasets that enhance AI capabilities within the ServiceNow platform.
Show full answer Show less  

## Key Features

* **Dataset Creation:** Allows users to create and add datasets to data collections for AI model training and testing.
* **Configuration:** Supports customization of prompts and skills to tailor AI interactions to specific use cases.
* **Integration:** Works in conjunction with ServiceNow SDK to facilitate AI skill development and evaluation processes.
* **Support and Resources:** Offers troubleshooting help through the ServiceNow Community, Known Error Portal, and Customer Service and Support.
* **Usage Restrictions:** Some Now Assist features are limited or unavailable in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or specific regions.

## Important Considerations

* **AI Limitations:** AI-generated outputs may not always be accurate or appropriate. Customers are responsible for validating outputs, applying human oversight, and ensuring suitability for consequential use cases like healthcare or finance.
* **Data Processing and Privacy:** Data entered into AI Data Kit is transferred to a centralized ServiceNow environment, possibly across different regions or cloud providers such as Microsoft Azure, and managed according to ServiceNow's compliance policies.
* **Data Collection and Opt-Out:** ServiceNow collects input and output data to improve AI models but allows customers to opt out of future data collection to maintain control over their data.
* **Compliance with Policies:** Use of AI Data Kit must adhere to ServiceNow's AI Acceptable Use Policy, which may be updated periodically.  
Use ServiceNow®AI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

## Get started {#now-assist-data-kit-landing__cf-app-landing-get-started}

AI Data KitAI Data Kit

|-|-|-|
| [Explore](https://www.servicenow.com/docs/VUoBB3k3uAFsZ0D2ZeDn7A "The AI Data Kit plugin for Now Assist enables you to add datasets to a data catalog and create collections for use in ServiceNow SDK.") Learn how AI Data Kit can help create custom datasets | [Configure](https://www.servicenow.com/docs/LrcQ89N1twyuWhu97m9Xrg "Configure prompts and skills for AI Data Kit.") Configure AI Data Kit for prompts and skills | [Use](https://www.servicenow.com/docs/mvD1zmonKNm8HaKQGXK9ig "Use AI Data Kit to add datasets to a data catalog to create collections for use in ServiceNow SDK.")Use AI Data Kit to create datasets to add to data collections |
|   |   | [Reference](https://www.servicenow.com/docs/y9nes33QmXbU_VQACqQYYQ "Reference topics for AI Data Kit.")Reference information for AI Data Kit |
[ ]

{#now-assist-data-kit-landing__table_zhp_snh_jcc} Important:  
Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases.  
Important:  
Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

## Troubleshoot and get help {#now-assist-data-kit-landing__cf-app-landing-get-help}

* [Ask questions and explore other resources for AI Data Kit in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#now-assist-data-kit-landing__ul_e3p_snh_jcc}

## AI limitations {#now-assist-data-kit-landing__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-data-kit-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-data-kit-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-data-kit-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-data-kit-landing__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/Q15NLT0qXVlMQ5LCB8IgOg "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-data-kit-landing__p_jv2_nfg_h1c}