--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Exploring Now Assist # Exploring Now Assist {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Now Assist Now Assist integrates generative AI capabilities into the ServiceNow AI Platform to enhance organizational productivity and efficiency. It empowers users with better self-service options, actionable recommendations, and improved search functionality by leveraging large language model (LLM) technology. Now Assist offers a diverse and expanding set of AI-powered features (skills) tailored to various workflows across business areas. Show full answer Show less ## Now Assist Framework and Products Now Assist operates within the ServiceNow AI Platform and consists of multiple products designed for specific business workflows, including: * **Technology:** Covers IT services, operations, security, and asset management with products like ITSM, ITOM, CMDB, Security Incident Response (SIR), and more. * **Customer:** Supports customer service and related sectors with products for Customer Service Management (CSM), Field Service Management (FSM), Financial Services Operations (FSO), and Telecommunications. * **Employee:** Focuses on HR Service Delivery and Employee Experience, including Health and Safety and Legal Service Delivery (LSD). * **Creator:** Supports platform builders and tools such as App Engine Studio, Workflow Studio, and RPA Hub. * **Finance \& Supply Chain:** Enhances procurement and supplier operations with Accounts Payable Operations, Supplier Lifecycle Operations, and Sourcing and Procurement Operations. * **App Engine:** Enables AI enhancements for custom applications built on the App Engine. ## Key Features and Tools * **Now Assist Panel:** Provides end users with easy access to generative AI skills in context. * **AI Search Integration:** Uses LLM-generated summaries to improve search results and answers. * **Virtual Agent:** Enables conversational AI experiences with LLM topic discovery for service catalogs. * **Generative AI Controller:** Allows administrators and developers to integrate third-party LLM licenses and customize AI workflows and conversations. * **AI Admin Hub Console:** For administrators to install plugins, manage skills, configure access, and monitor usage and performance. * **ServiceNow Otto for Mobile:** Extends generative AI capabilities to mobile devices for on-the-go access. * **Subscription Management Monitoring:** Tracks Now Assist consumption within the instance for governance and optimization. ## Benefits for ServiceNow Customers * **Enhanced User Experience:** Users receive AI-generated, actionable insights and improved search capabilities. * **Administrative Control:** Administrators can selectively enable skills, manage user access, and monitor feature adoption and effectiveness. * **Cross-Platform Versatility:** Supports multiple workflows and business areas, allowing AI assistance tailored to specific operational needs. * **Customizable and Extendable:** Developers can incorporate their own LLMs and tailor AI workflows to organizational requirements. * **Mobile Accessibility:** Enables AI-powered assistance on mobile devices, supporting workforce mobility and remote work. Learn how Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively. ## Now Assist overview {#exploring-now-assist-platform__section_jp4_jmm_syb} Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture. A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. Now Assist products provide features that are tailored to meet the needs of users in different workflows. ## Now Assist framework {#exploring-now-assist-platform__section_kp4_jmm_syb} The Now Assist framework is supported across the ServiceNow AI Platform. To use Now Assist skills, activate one or more of the following Now Assist products.{#exploring-now-assist-platform__table_bdm_bpk_rcc__entry__3} | Workflow | Business areas | Available products | |-|-|-| | Technology | The Technology workflow includes IT applications, such as IT services and operations, managing your strategy to deliver products and services, and platform security. | * [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=yokohama&pubname=yokohama-application-portfolio-management&ft:locale=en-US) * [ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) * [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#exploring-now-assist-platform__ul_mjw_n3l_rcc} | | Customer | The Customer workflow includes applications that support customer service, including field service, financial services, telecommunications and media, and the public service sector. | * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=yokohama&pubname=yokohama-government-industry&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) {#exploring-now-assist-platform__ul_otc_fkl_rcc} | | Employee | The Employee workflow supports HR Service Delivery and Employee Experience features. | * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) {#exploring-now-assist-platform__ul_byc_54c_vcc} | | Creator | The Creator workflow supports a variety of Platform tools and builders, including the following: * App Engine Studio * ServiceNow AI Platform scripting * Platform Analytics * Service Catalog * Workflow Studio * RPA Hub * Process Mining {#exploring-now-assist-platform__ul_oqd_1qk_rcc} | [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) | | Finance \& Supply Chain | The Finance \& Supply Chain workflow supports purchase requisitions, sourcing requests, and request for products or services. | * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) {#exploring-now-assist-platform__ul_wkc_bqc_vcc} | | App Engine | The App Engine workflow supports App Engine products and offerings so that you can enhance your custom applications with AI. | [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=yokohama&pubname=yokohama-application-development&ft:locale=en-US) | [Table 1. Now Assist products] {#exploring-now-assist-platform__table_bdm_bpk_rcc} Now Assist products include some or all of the following foundational platform tools for Now Assist. For more information, see [Now Assist skills in the Platform workflow](https://www.servicenow.com/docs/~SLYqs2GCXQmjU35G5iE0g "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations."). * Administrators install plugins, manage skills, and analyze usage and performance with the [AI Admin Hub console](https://www.servicenow.com/docs/~fbrpMgaJ6df0iCmtGlePA "The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features."). * Users can take advantage of Now Assist skills by using the [Now Assist panel](https://www.servicenow.com/docs/hbn2oSb_JmQ6YZBXB1LIvA "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") on the instance. * Use [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) to generate answers for AI Search. * Use [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=yokohama&pubname=yokohama-mobile&ft:locale=en-US) to run generative AI skills in a mobile environment. * Use [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) to create conversational catalog experiences and author topics that use LLM topic discovery. * Developers can use the [Generative AI Controller](https://www.servicenow.com/docs/ZKN~XlUb7MlSAiOD6aMUIw "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses. {#exploring-now-assist-platform__ul_jrv_y1d_wyb} The following diagram shows what's available in the Now Assist framework. Figure 1. Now Assist framework ## Now Assist benefits {#exploring-now-assist-platform__section_np4_jmm_syb} {#exploring-now-assist-platform__table_op4_jmm_syb__entry__3} | Benefit | Feature | Users | |-|-|-| | Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. | [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) | Everyone | | Install and configure Now Assist applications and the skills they provide. | [Now Assist Admin console](https://www.servicenow.com/docs/~ap0AiMsRoTIDQrOaHfB4w "Install Now Assist plugins to enable generative AI on your instance.") | Administrators | | Choose which skills to turn on, and which users can access them. | [Now Assist Admin console](https://www.servicenow.com/docs/efKlj1kqoDdobcTcoEehqw "Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the ServiceNow AI Platform.") | Administrators | | Monitor the usage and performance of generative AI features and capabilities offered under Now Assist. | [Now Assist Analytics](https://www.servicenow.com/docs/EEnrxDdVPNAU6FzSlZbWXA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.") | Administrators | | Access generative AI skills in context through a user-friendly interface. | [Now Assist panel](https://www.servicenow.com/docs/hbn2oSb_JmQ6YZBXB1LIvA "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") | Everyone | | Use Now Assist skills on mobile devices. | [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=yokohama&pubname=yokohama-mobile&ft:locale=en-US) | Everyone | | Customize your workflows and use your own third-party LLM license. | [Generative AI Controller](https://www.servicenow.com/docs/ZKN~XlUb7MlSAiOD6aMUIw "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") | Administrators or developers | | Use Now Assist in other platform features. | [Now Assist skills in the Platform workflow](https://www.servicenow.com/docs/~SLYqs2GCXQmjU35G5iE0g "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.") | Administrators or developers | | Monitor Now Assist consumption on your instance. | [Monitoring Now Assist usage in Subscription Management](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) | Administrators | [ ] {#exploring-now-assist-platform__table_op4_jmm_syb}