--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Skill Kit # AI Skill Kit {#ariaid-title1} Release version: Yokohama Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Skill Kit The ServiceNow AI Skill Kit, version Yokohama (updated July 31, 2025), enables customers to create and publish custom prompts and skills for Now Assist. This empowers greater flexibility and customization of Now Assist's generative AI capabilities to better fit your organization's needs. Show full answer Show less ## Key Features * **Create and Publish Custom Skills and Prompts:** Tailor Now Assist AI responses by designing your own skills and prompts. * **Configuration Options:** Adjust prompt and deployment settings to optimize AI behavior. * **Support Resources:** Access the ServiceNow Community, Known Error Portal, and Customer Support for troubleshooting and assistance. ## Important Considerations * Model provider availability varies by region, SKU type, and data center environment. Some AI features and products are restricted or unavailable for customers in certain regions or regulated markets (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, or restricted environments). * Check ServiceNow Knowledge Base articles KB1584492, KB0743854, and KB2593939 for the latest on feature availability and restrictions. ## AI Limitations and Responsible Use This AI-powered application generates predictions based on data patterns, which means outputs may not always be accurate, complete, or appropriate. ServiceNow recommends thorough testing, human oversight, and caution when deploying AI in critical domains such as healthcare, finance, legal, or security. Users must comply with ServiceNow's AI Acceptable Use Policy and continuously monitor AI output quality. ## Data Processing and Privacy Data entered into the AI Skill Kit is transferred from customer instances to a centralized ServiceNow environment, which may reside in different geographic regions and involve third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies, including those accessible via the CORE Compliance Portal. ServiceNow collects inputs, outputs, and edits from AI Skill Kit usage to improve AI technologies. Customers can opt out of future data collection at any time through the AI Opt-Out process. Use ServiceNow® AI Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities. ## Get started |-|-| | [ExploreLearn more about AI Skill Kit and creating effective prompts.](https://www.servicenow.com/docs/_78ZpZzFtejGSsewccrp3Q "Use the AI Skill Kit plugin for Now Assist to create and activate custom prompts and skills for Now Assist.") | [ConfigureConfigure AI Skill Kit prompt and deployment settings.](https://www.servicenow.com/docs/8s5xZOSg2WKZqjm76CaUpw "Configure prompts and skills for AI Skill Kit.") | | [UseUse AI Skill Kit to create custom skills.](https://www.servicenow.com/docs/e_BB2wmoYVtbTc1trLTbVQ "Use AI Skill Kit to create and publish prompts and custom skills for Now Assist.") || [ ] {#now-assist-skill-kit-landing__table_k4y_wm5_sbc} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-skill-kit-landing__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-skill-kit-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help * [Ask questions and explore other resources for AI Skill Kit in the ServiceNow Community](https://www.servicenow.com/community/) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now) {#now-assist-skill-kit-landing__ul_p4y_wm5_sbc} ## AI limitations {#now-assist-skill-kit-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-skill-kit-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-skill-kit-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-skill-kit-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-skill-kit-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/Q15NLT0qXVlMQ5LCB8IgOg "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-skill-kit-landing__p_jv2_nfg_h1c}