---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software Asset Management health check

# Software Asset Management health check {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Health Check ServiceNow Store application gives a correct and reliable
overview of your Software Asset Management configurations and recommends you to correct any
errors that may exist.

The Health Check application can be used by multiple personas such as implementation partners, SAM managers, and support analysts to determine the health check of their configurations.

Use the Health Check ServiceNow Store application at any point during the deployment
of the Software Asset Management application to identify errors. For example, configuration
errors such as incorrect setup of entitlements or software models, or missing data attributes
found from Discovery. For details on running a health check scan, see [Run a health check scan for Software Asset Management](https://www.servicenow.com/docs/UOWo3TLwxFdTFr2rWdHAJg "Run a health check scan on your Software Asset Management configurations and get recommendations on fixing any errors that might exist.").  
The current set of checks include checks for the following configurations:

* SQL Server Config
* SQL Server CMDB
* Windows Server CMDB
* Windows Server Config
* Database Server - Oracle
* Java - Oracle
* Microsoft 365
* General
{#sam-health-check__ul_vh1_lst_mxb}

The scheduled job, SAM - Trigger Full Scan, runs weekly on the KPI
categories, shipped as part of the content service, on your ServiceNow
instance. The KPI categories can be related to entitlement misconfiguration, downgrade,
allocation, or any other configuration issue. You can configure these KPIs or even add more
KPI categories. The scheduled job performs an overall health scan to check for any errors that
may exist in your Software Asset Management configuration.

Notifications regarding the health checks can be viewed in the Software Asset overview
view.

After the health scan is performed, view the results on the Health Check dashboard. View the
results in the form of reports that you can download and those reports give recommendations on
resolving the issues. For more information, see [Health check](https://www.servicenow.com/docs/r_mI~jzwiFgEztXaLwFXbA "Use the Health check dashboard to view the results of the health scan that is performed on the configurations in your Software Asset Management application.").
**Related concepts**   

* [Health check](https://www.servicenow.com/docs/r_mI~jzwiFgEztXaLwFXbA "Use the Health check dashboard to view the results of the health scan that is performed on the configurations in your Software Asset Management application.")  
**Related tasks**   

* [Run a health check scan for Software Asset Management](https://www.servicenow.com/docs/UOWo3TLwxFdTFr2rWdHAJg "Run a health check scan on your Software Asset Management configurations and get recommendations on fixing any errors that might exist.")