SaaS detection report

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of SaaS detection report

    The SaaS detection report enables ServiceNow customers to discover and manage all SaaS applications accessed via browsers and configured through the Agent Client Collector for Visibility Content (ACC-VC). This includes both paid and free SaaS applications. The report helps organizations effectively manage shadow IT spend by providing insights into user access, application usage, and duration of use over a default period of the past 90 days.

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    To utilize this report, customers must:

    • Request and install version 15.0.15 or later of the Software Asset Management - SaaS License Management application from the ServiceNow Store.
    • Install ACC-VC product version 1.3.0 or later.

    The report is accessible via Software Asset Workspace > License usage > Reports and supports domain-separated data when relevant domain support plugins are activated.

    Key Features

    • Product Discovery: Lists SaaS applications detected by ACC-VC along with their publishers.
    • Monitoring and Management Status: Indicates whether each SaaS product is monitored by ACC-VC and whether it is managed (has an associated software model) or unmanaged.
    • Usage Metrics: Shows total number of users accessing each product, last access times, and total access durations.
    • User Usage Details: Provides granular data on individual users, including devices used, associated cost centers, departments, total accessed time, and last access time.

    Practical Benefits

    ServiceNow customers can leverage this report to:

    • Gain visibility into all SaaS applications used across their organization, including shadow IT applications.
    • Identify usage patterns and user access to optimize SaaS license management and control associated costs.
    • Make informed decisions about managing or consolidating SaaS applications based on monitored and unmanaged status.
    • Use detailed user access data to align SaaS usage with organizational cost centers and departments for better financial tracking and accountability.

    Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

    Important:
    To view the SaaS detection report, you must do the following:
    • Request and install version 15.0.15 or later of the Software Asset Management -SaaS License Management application from the ServiceNow Store. For more information, see Request SaaS License Management.
    • Install the Agent Client Collector for Visibility Content (ACC-VC) product version 1.3.0 or later.

    This report helps you manage your shadow IT spend more effectively by viewing all the users who access these applications, the usage of these applications, and how long each application has been used.

    Note:
    By default, the SaaS detection report displays data from the past 90 days.

    To view this report, navigate to Software Asset Workspace > License usage > Reports.

    The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

    Table 1. SaaS detection
    Field Description
    Product The name of the SaaS application that is being discovered.
    Publisher Publisher of the SaaS application.

    Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
    Is monitored Indicates whether ACC-VC is monitoring the product or not.
    • If the product is monitored by the ACC-VC application, the Is monitored column value shows as true.
    • If the product isn't monitored by the ACC-VC application, the Is monitored column value shows as false.
    Is managed Indicates whether the product is managed or unmanaged.
    • If a software model exists for a product, the Is managed column value shows as true.
    • If a software model doesn't exist for a product, the Is managed column value shows as false.
    URL(s) URL or multiple URLs for your SaaS application.
    Total users Total number of users who have accessed the product.

    Select the value in this column to view more information about the users in the User Usage Data table.
    Last accessed time The time when the product was last accessed by a user.
    Total accessed time Total duration for which the product has been accessed by its users.
    Table 2. User Usage Data
    Field Description
    Discovered user User referenced from the Discovered Users [samp_discovered_user] table.
    User User accessing the application.
    Device Device or CI from which the user accessed the application.
    Cost center Allotted cost center of the user in an organization.
    Department Department of the user in an organization.
    Total accessed time Total duration for which the application has been accessed by a user.
    Last accessed time Last time when the application was accessed by a user.