---
sourceDocument: Yokohama Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-business-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Feedback

# Feedback {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Build a customer-centric feedback management system and optimize the process of creating and associating feedback and product ideas with Feedback application.

## Feedback overview {#product-feedback-landing__section_vvr_t1r_szb}

The Feedback application is available for users with a Strategic Portfolio Management (SPM) Pro license.

The Feedback application simplifies the process of gathering and analyzing user feedback to make informed decisions on your product. The intuitive interface provides real-time feedback on your product features,
usability, and performance and help users to share their thoughts. With Feedback application, you create feedback or product ideas and link them with a feedback or product idea or planning or non-planning items.

Leverage the multi-feedback summarization skill to quickly summarize one or multiple feedback and streamline feedback analysis. Create planning or non-planning items by copying the generated summary and
save time on manual item creation. Use the Planning Item Doc Summarization and Actions skill to generate a summary from selected content in Docs.

## Get started {#product-feedback-landing__section_wvr_t1r_szb}

|-|-|
| [ExploreLearn the key features and business value of Feedback in Strategic Planning](https://www.servicenow.com/docs/GkMqOmDNG9Skf6zltIAWXw "Learn how to manage feedback and product ideas and make informed decisions in the Feedback application.") | [ConfigureSet up the core configuration for Feedback](https://www.servicenow.com/docs/a08ZQP88gEiGrluy3SO2Hw "Configure Feedback application with other applications to submit your feedback.") |
| [UseManage feedback or product idea and take feedback-driven decisions](https://www.servicenow.com/docs/cU_BVqXWO5FJYPqWy4v6yw "Use Feedback application in Strategic Planning and create Feedback and product ideas to take data driven decisions during product development. Associate the feedback with a product idea or with a planning or non-planning item that can be tracked, prioritized, and implemented.") | [ReferenceGet information about components, forms, tables, and system properties](https://www.servicenow.com/docs/mpTvtfGKhgeUVBUf_CvK3Q "Reference information to provide additional details about Feedback such as the fields, user roles, tables, and system properties information.") |
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## Troubleshoot and get help {#product-feedback-landing__section_cwr_t1r_szb}

* Ask or answer questions in the [Strategic Portfolio Management forum of ServiceNow Community](https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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