---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure the Kentik analysis AI agent

# Configure the Kentik analysis AI agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Kentik analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Kentik observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Kentik to help you investigate alerts.

## Before you begin

Before configuring the Kentik analysis AI agent, you must do the following:

* [Install ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
* [Integrate Kentik alerts with Event Management](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2113973).
* Copy your Kentik connection URL, API token, and the email address associated with the API token.

  The Kentik API token requires this permission: Can view devices.
{#now-assist-itom-config-kentik__ul_ejl_kwv_w2c}

Role required: connection_admin and credential_admin

## Procedure

1. Navigate to Allsys_alias.LIST.
2. Search for and select Kentik analysis AI agent.
3. Select Create New Connection \& Credential.
4. On the form, fill in the fields.

   | Field | Description |
   | Connection Name | Name of your Kentik connection. This name helps you identify it later. For example, Kentik Prod. |
   | Connection URL | URL of your Kentik instance. Kentik URLs follow this format: `https://<your-resource-name>.api.kentik.com`. |
   | User Email | Email address associated with the Kentik API token. |
   | API Token | Kentik API token. |
   |-|-|

   {#now-assist-itom-config-kentik__choicetable_ldv_sn4_gfc}
5. Select Create.  
   Your connection appears in the Connections tab.

## What to do next

Activate the Kentik analysis AI agent to use it in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. In AI Agent Studio, navigate to Create and manage, find the Kentik analysis AI agent, and turn on the agent in the Select channels and status screen.  
Note:  
To use the Kentik analysis AI agent in the analyze alert impact agentic workflow, make sure that the Alert impact summary and Alert information retrieval AI agents are active. They're also required for the analyze alert impact agentic workflow.

To learn more about using the Kentik analysis AI agent in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow, see [Use the analyze alert impact agentic workflow](https://www.servicenow.com/docs/5b~ext67qUuFUT44s0sJ8A "Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.") and [Manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/KTE3tC8_8M1TImAFyLCqsw "Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow.").
**Related tasks**   

* [Configure the Datadog analysis AI agent](https://www.servicenow.com/docs/e~EuB1lG9kYpICQDxZBQBA "Configure the Datadog analysis AI agent to use the Datadog observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.")
* [Configure the Dynatrace analysis AI agent](https://www.servicenow.com/docs/zWsD4At0JA5wQfjQRK4YHA "Configure the Dynatrace analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Dynatrace observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Dynatrace to help you investigate alerts.")
* [Configure the Google Gemini Cloud Assist agent](https://www.servicenow.com/docs/Qx6ihESKSxX~UB6EBa~Ypg "Configure the Google Gemini Cloud Assist agent to use the Gemini Cloud Assistant observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.")
* [Configure the New Relic analysis AI agent](https://www.servicenow.com/docs/LZBecyLOuTZYQF~1xgk38Q "Configure the New Relic analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the New Relic observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from New Relic to help you investigate alerts.")
* [Configure the manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/UMqkwnFmIxJHmL1~MuZPHg "Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.")

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