---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure the New Relic analysis AI agent

# Configure the New Relic analysis AI agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the New Relic analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the New Relic observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from New Relic to help you investigate alerts.

## Before you begin

Before configuring the New Relic analysis AI agent, you must do the following:

* [Install ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
* [Integrate New Relic with Event Management](https://www.servicenow.com/docs/rtP2qaVYvPbtHzziofTvMg "Integrate New Relic with Event Management by adding a standard webhook in the New Relic old and new consoles.").
* Copy your New Relic API key.

  The New Relic API key must be a user key, also known as a personal API key.
{#now-assist-itom-config-new-relic__ul_jsb_qmv_w2c}

Role required: connection_admin and credential_admin

## Procedure

1. Navigate to Allsys_alias.LIST.
2. Search for and select New Relic analysis AI agent.
3. Select Create New Connection \& Credential.
4. On the form, fill in the fields.

   | Field | Description |
   | Connection Name | Name of your New Relic connection. This name helps you identify it later. For example, New Relic Prod. |
   | Connection URL | URL of the New Relic AI API: `https://nrai-streaming.service.newrelic.com`. The connection URL might vary by region or account. |
   | API Key | New Relic API key. |
   | Header Name | Header name for the New Relic API key: `X-API-Key`. Change this value to customize the header for different APIs or follow specific security policies. |
   |-|-|

   {#now-assist-itom-config-new-relic__choicetable_uv4_x44_gfc}
5. Select Create.  
   Your connection appears in the Connections tab.

## What to do next

Activate the New Relic analysis AI agent to use it in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. In AI Agent Studio, navigate to Create and manage, find the New Relic analysis AI agent, and turn on the agent in the Select channels and status screen.  
Note:  
To use the New Relic analysis AI agent in the analyze alert impact agentic workflow, make sure that the Alert impact summary and Alert information retrieval AI agents are active. They're also required for the analyze alert impact agentic workflow.

To learn more about using the New Relic analysis AI agent in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow, see [Use the analyze alert impact agentic workflow](https://www.servicenow.com/docs/5b~ext67qUuFUT44s0sJ8A "Learn how to use the analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.") and [Manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/KTE3tC8_8M1TImAFyLCqsw "Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow.").
**Related tasks**   

* [Configure the Datadog analysis AI agent](https://www.servicenow.com/docs/e~EuB1lG9kYpICQDxZBQBA "Configure the Datadog analysis AI agent to use the Datadog observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.")
* [Configure the Dynatrace analysis AI agent](https://www.servicenow.com/docs/zWsD4At0JA5wQfjQRK4YHA "Configure the Dynatrace analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Dynatrace observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Dynatrace to help you investigate alerts.")
* [Configure the Google Gemini Cloud Assist agent](https://www.servicenow.com/docs/Qx6ihESKSxX~UB6EBa~Ypg "Configure the Google Gemini Cloud Assist agent to use the Gemini Cloud Assistant observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.")
* [Configure the Kentik analysis AI agent](https://www.servicenow.com/docs/oQseStXw5mO4eRb671Uvzg "Configure the Kentik analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Kentik observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Kentik to help you investigate alerts.")
* [Configure the manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/UMqkwnFmIxJHmL1~MuZPHg "Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.")

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