--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Connection Suggestions list # Connection Suggestions list {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connection Suggestions list The Connection Suggestions list in Service Mapping helps you review and manage potential connections between Configuration Items (CIs) to determine their relevance for your application services. This feature supports better application service mapping by providing detailed information about suggested CI connections, enabling informed decisions about including or excluding connections. Show full answer Show less ## Key Features * **From and To:** Identify the source CI class or fingerprint and the target CI class, fingerprint, or process involved in the connection. * **Target Host and VIP:** Displays the host of the target CI; if marked as VIP (load balancer member), selecting it adds the load balancer and its members as CIs in the service. * **IP and Port:** Shows the IP address and port of the target CI for precise identification of connections. * **Confidence Level:** Indicates the likelihood that the connection is part of the service instance, ranging from High (specific internal components) to Very Low (central organization-wide applications). Confidence levels require fingerprint-based discovery and may initially appear as N/A until training completes. * **Decision Status:** Reflects prior user or rule-based actions on each suggestion, such as manually added, excluded, undecided, or added by rule. * **Rule Applied:** Shows which Service Mapping connection rule was used to add the connection. * **Decision Changed By:** Identifies the last user or MID Server user who modified the decision, enhancing accountability. * **Updated Timestamp:** Displays the last time the connection suggestion changed, helping track recent modifications. ## Practical Use for ServiceNow Customers ServiceNow customers can use the Connection Suggestions list to efficiently validate and update connections within their application services. This ensures accurate service maps by leveraging predictive intelligence and fingerprint-based discovery. Understanding confidence levels aids in prioritizing which connections to accept or exclude, while the decision tracking helps maintain control and auditability of changes. The inclusion of load balancer details (VIPs) simplifies managing clustered environments. This feature supports both single CI and bulk connection management workflows to streamline service mapping operations. Review details of connection suggestions to decide which connections are relevant for application services. {#connection-suggestions-list__table_gq2_nkh_2nb__entry__2}{#connection-suggestions-list__VIP-connect-suggest} | Column | Description | |-|-| | From | The CI class or fingerprint process of the CI that is the connection source. This field appears only when you access connection suggestions by navigating to Service MappingAdministrationConnection Suggestions. | | To | The CI class, or fingerprint, or process of the CI that is the connection target. | | Target Host | The host of the CI that is the connection target. If the [VIP](https://www.servicenow.com/docs/QNVWzP_Psu9nBv0wUpIZfg#connection-suggestions-list__VIP-connect-suggest) column shows true, the target host is a load balancer member. When you select such a target host, the system adds the load balancer and all its members as CIs in the application service. | | IP | The IP of the CI that is the connection target. | | Port | The port of the CI that is the connection target. | | Confidence | The confidence level indicates the likelihood of this connection being part of the service instances. * High - This connection is likely to an internal component that is only used by this specific component or application. * Medium - This connection is likely to a middleware component used by multiple services, such as IBM MQ or Oracle WebLogic Server. * Low - This connection is likely to an application deployed on numerous servers in the organization, typically for monitoring purposes, such as Tivoli Enterprise Monitoring Agents or MID Server. * Very low - This connection is likely to a central application used by the entire organization, for example, Microsoft Active Directory or Okta. {#connection-suggestions-list__ul_ps2_qwr_hnb} If the confidence level appears as N/A, wait until the application fingerprints training is complete. See the [Application fingerprint training status report](https://www.servicenow.com/docs/Kjpj665ke2wNGHDg8A4kcw "Review the information on the dashboard to confirm that you’re ready to discover and map application services based on machine learning (ML). Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections."). Confidence level is available only if fingerprint based discovery is enabled. See [Discover applications based on fingerprints](https://www.servicenow.com/docs/UPVcMhpdHZwkg8e~0ykjpQ "Discover applications based on suggestions based on ServiceNow Predictive Intelligence. Predictive Intelligence automatically classifies and categorizes the discovered running processes, as application fingerprints, and provides suggestions. ITOM Visibility uses Predictive Intelligence to perform initial analysis of discovered processes and suggest applications that you might want to discover. When using this method, ITOM Visibility automatically creates a Configuration Management Database (CMDB) configuration item (CI) class, a classifier, or a pattern for the new application CI class.") for more information. | | Decision | This value indicates the outcome of the previous action taken on this connection suggestion: * Added manually - You added a connection based on this suggestion. * Excluded manually - You removed a connection based on this suggestion. * Undecided - You reset the previous decision to add or remove a connection based on this suggestion. * Added by rule - Service Mapping added a connection based on a connection rule. {#connection-suggestions-list__ul_usb_plh_2nb} | | Rule | The rule that Service Mapping applied to add a connection. | | VIP | The target host is a load balancer member. The system shows this information only for load balancers that you previously discovered using horizontal discovery. This field appears only when you access connection suggestions by navigating to Service MappingAdministrationConnection Suggestions. | | Decision changed by | The user who changed the decision last time. If the decision was changed by a rule, this field shows the MID Server user. For more information about setting up MID Server user role, see [Create the MID Server user and grant the role](https://www.servicenow.com/docs/access?context=t_SetupMIDServerRole&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). This field appears only when you access connection suggestions by navigating to Service MappingAdministrationConnection Suggestions. | | Updated | The timestamp of when this connection last changed. | [Table 1. Connection Suggestions list columns] {#connection-suggestions-list__table_gq2_nkh_2nb} **Related concepts** * [Discovery based on Predictive Intelligence](https://www.servicenow.com/docs/kgs4T0jeG2HkbT~i46adAQ "Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections.") **Related tasks** * [Manage CI connections for a single service using suggestions](https://www.servicenow.com/docs/u~Zf40ssZOZ1CiZacOJOVQ "If discovery based on Predictive Intelligence is enabled, newly mapped application services include only configuration items (CIs) and CI connections added using discovery patterns. Use the suggestions for CI connections, generated by Service Mapping, to complete the application service.") * [Manage CI connections in bulk using suggestions](https://www.servicenow.com/docs/1f4UHiSugziDnRxwAfdeeg "If the discovery based on Predictive Intelligence is enabled, the newly mapped application services include only CIs and CI connections added by discovery patterns. Use connection suggestions to decide which configuration items (CIs) to include or exclude globally. Service Mapping then updates all relevant discovered application services to reflect your decisions.") *[\>]: and then