---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management

# Change Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Change Management application provides a systematic
approach to control the life cycle of all changes, facilitating beneficial changes to be made with
minimum disruption to IT services.

ServiceNow Change Management integrates
with the [Vulnerability response](https://www.servicenow.com/docs/access?context=c_VulnerabilityResponse&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) plugin to introduce extra functionality within Change
Management.

## Get started {#c_ITILChangeManagement__section_jmy_rsk_trb}

|-|-|
| [Explore ![Explore]() Learn about Change Management concepts and features.](Ga4ylzhjblW_NTbfx_rilA "Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed.") | [Configure ![Configure]() Configure environment, tools, and user access.](3e7EUh4Dzkoam9eyqAqSnw "You can configure various aspects of Change Management based on the specific requirements of your organization.") |
| [Use ![Use]() Learn how you can use Change Management.](uPvoIMJVLwUv3325IPwe0g "Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.") | [Reference ![Reference]() Get details about Change Management components such as roles and dependent applications.](Lcs9HRInLQUggp02nHx_vQ "Reference sections provide additional information about components installed with Change Management.") |
[ ]

{#c_ITILChangeManagement__table_iwv_lpv_klb}
* **[Exploring Change Management](https://www.servicenow.com/docs/VUyJ2q14N1L0i5__paDURg)**   
  The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
* **[Configuring Change Management](https://www.servicenow.com/docs/3e7EUh4Dzkoam9eyqAqSnw)**   
  You can configure various aspects of Change Management based on the specific requirements of your organization.
* **[Using Change Management](https://www.servicenow.com/docs/uPvoIMJVLwUv3325IPwe0g)**   
  Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.
* **[Reference section for Change Management](https://www.servicenow.com/docs/Lcs9HRInLQUggp02nHx_vQ)**   
  Reference sections provide additional information about components installed with Change Management.