---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Continual Improvement Management

# Continual Improvement Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow®
Continual Improvement Management (CIM)
application to request improvement opportunities, and implement phases and tasks to meet
performance goals, track progress, and measure success.  
An improvement initiative consists of:

* Goals to measure success
* Phases to organize work effort
* Tasks with specific actions to complete
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To learn more about how your ServiceNow
instance supports Continual Improvement Management, see [Continual Improvement Management overview](https://www.servicenow.com/docs/cGE~VYS__PFlkMoq9gSPbw "Continual Improvement Management enables you to initiate improvement opportunities within your organization by providing a centralized framework for planning, implementing, and monitoring improvement initiatives.") for a general understanding of the application and
how it is used.

## Start an improvement {#cim-landing-page__section_rw2_qg2_4db}

For continual improvement in your environment, select an activity.Figure 1. Improvement Process

## Understand Continual Improvement Management
concepts {#cim-landing-page__section_glj_scr_cdb}

* [Continual Improvement Management overview](https://www.servicenow.com/docs/cGE~VYS__PFlkMoq9gSPbw "Continual Improvement Management enables you to initiate improvement opportunities within your organization by providing a centralized framework for planning, implementing, and monitoring improvement initiatives.")
* [Requesting improvements](https://www.servicenow.com/docs/WTwExXTk4MsGSBmVXL7_Iw "Identify improvement opportunities within your environment and create an improvement request to begin implementation.")
* [Managing improvements](https://www.servicenow.com/docs/Bcpo1Y~CI6AzU_Ca_W6QEg "After an improvement is requested, the Improvement Manager reviews it, assigns an Improvement Coordinator, and monitors progress of all improvements to ensure value and success. The Improvement Coordinator works with the Improvement Manager to implement the improvement.")
* [Domain separation and Continual Improvement Management](https://www.servicenow.com/docs/QjRqS23yDDy_x39oqQYZwQ "Domain separation in Continual Improvement Management is configured to apply to all features of the application. Separation of data is configured along with separation of logic and process. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
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## Get help from ServiceNow
resources {#cim-landing-page__section_bhj_nfb_xbb}

* [Ask or answer questions in the Continual Improvement Management forum](https://community.servicenow.com/community?id=community_forum&sys_id=a1291a2ddbd897c068c1fb651f961992)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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