---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Digital Experience Score​ reference

# Digital Experience Score reference {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the lists and forms that you use to configure and administer Digital Experience Score.
* **[Components installed with Digital Experience Score​](https://www.servicenow.com/docs/JGO21Y8DziijNmL2TB0R7Q)**   
  Several types of components are installed with activation of the Digital Experience Score app, including tables and user roles.
* **[Components installed with Digital Experience Feedback Survey](https://www.servicenow.com/docs/VVlt52KKWb00r2jzk82a2g)**   
  Several types of components are installed with activation of the Digital Experience Feedback Survey app, including tables and user roles.
* **[Digital Experience Score​ properties](https://www.servicenow.com/docs/_Zc114EJ~IbITHWyXG5oxw)**   
  Configure the system properties to enable DEX Score application and set the company level target for the digital experience score.
* **[DEX Score metric definitions](https://www.servicenow.com/docs/gwMvF2~Aoe2hZVfnOV1u5A)**   
  List of the base system DEX Score metric definitions.
* **[Metric definition form](https://www.servicenow.com/docs/7iJwoIS4o8sgJPxXB9o~Qg)**   
  Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.
* **[DEX Score survey configuration form](https://www.servicenow.com/docs/S7SPoX0~RJW~2_UaQBZQFw)**   
  Update the configuration for sending the surveys to collect feedback from employees on the usage of applications and devices.
* **[DEX Score metrics calculation](https://www.servicenow.com/docs/Aj6~HTfp_3IjJ6xGMjYlWQ)**   
  Learn more about how the metrics values are calculated in the Digital Experience Score dashboard.
* **[DEX Score normalization for metric scores](https://www.servicenow.com/docs/jfzHEpJoGUczNiGLZBSq~g)**   
  Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.
* **[Data collection frequency for DEX Score metrics](https://www.servicenow.com/docs/XiQI4o~v38xzEisvL0TLjw)**   
  Application and health metrics data is collected from employees' devices for Digital Experience Score dashboard at daily and is imported into the ServiceNow instance.