---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Customize metric configurations

# Customize metric definitions {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the base system metric definitions based on your business requirements.

## Before you begin

Role required: sn_dex_score.digital_workplace_leader, sn_dex.admin

## Procedure

1. Navigate to AllDigital Experience ScoreMetric Definition Configuration.
2. Open a metric definition configuration to modify its details.
3. On the form, update the fields.  
   For more information on metric definition configuration field descriptions, see [Metric definition form](https://www.servicenow.com/docs/7iJwoIS4o8sgJPxXB9o~Qg "Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.").
4. Select Update.
**Related concepts**   

* [Metric scores in Digital Experience Score​](https://www.servicenow.com/docs/mn6VdxtdH~ZpgfJScCbeCw "Learn more about the different qualitative and quantitative metrics in the Digital Experience Score​ dashboard, which provides end-to-end visibility into your employees' digital experiences.")  
**Related tasks**   

* [Define qualitative mapping for a DEX Score metric](https://www.servicenow.com/docs/hK_ZFDWLMUWsTns5RsR1ZQ "Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.")  
**Related reference**   

* [DEX Score metrics calculation](https://www.servicenow.com/docs/Aj6~HTfp_3IjJ6xGMjYlWQ "Learn more about how the metrics values are calculated in the Digital Experience Score​ dashboard.")
* [DEX Score normalization for metric scores](https://www.servicenow.com/docs/jfzHEpJoGUczNiGLZBSq~g "Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.")

*[\>]: and then