---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate CIs with incident

# Associate CIs with incident {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate affected or impacted configuration items (CIs) with an incident record to
find out how the incident affects other CIs with dependent relationships.

## Before you begin

Role required: admin

## About this task

Use the Configuration Item field when there is a single,
primary CI that is the cause of the incident and the Affected CIs or the Impacted Services/CIs related list
when multiple CIs are affected by the incident.

## Procedure

1. Navigate to AllIncidentOpen.
2. Open the incident record to which you want to associate CI items.
3. Perform the following actions:  
   {#associate-cis-with-incident__table_eh3_nlr_clb__entry__2}

   | Options | Procedures |
   |-|-|
   | Configuration item | 1. Click the lookup icon (![Lookup icon]()). 2. Select configuration item. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. {#associate-cis-with-incident__ol_ob5_vyw_llb} |
   | Affected CIs | 1. Click Add. 2. Select configuration items. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. 3. Click Add Selected. {#associate-cis-with-incident__ol_t1f_jlg_llb} |
   | Impacted Services/CIs | 1. Click Add. 2. Select configuration items. Note: By default, Service Offering is filtered out. 3. Click Add Selected. {#associate-cis-with-incident__ol_rr4_xlg_llb} |
   [Table 1. Associate CI items]

   {#associate-cis-with-incident__table_eh3_nlr_clb}

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