---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View major incident information on the Incident form

# View major incident information on the Incident form {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When an incident enters the major incident life cycle, the Major Incident and the Post Incident Report tab appears on
the incident form.

## Before you begin

Role required: itil, sn_incident_read, or admin

Incident is in the major incident life cycle.

## Procedure

1. Navigate to AllIncidentOpen.
2. Select the incident which is in the major incident life cycle.
3. Click the Major Incident tab.  
   {#view-major-info__table_nkm_t4r_flb__entry__2}

   | Field | Description |
   |:-|:-|
   | Major incident state | A major incident state can be one of the following: * Proposed: The initial state when a major incident candidate is created or proposed. * Accepted: The state when a major incident is directly created by a major incident manager or when a candidate is promoted to a major incident by a major incident manager. * Rejected: The major incident candidate is rejected by a major incident manager. * Canceled: The major incident is demote by a major incident manager. {#view-major-info__ul_okm_t4r_flb} |
   | Proposed by | The user who proposed the incident as a major incident candidate. |
   | Proposed | Date and time when the incident was proposed as a major incident candidate. |
   | Promoted by | The user who promoted the incident to a major incident. |
   | Promoted | Date and time when the incident was promoted to a major incident. |
   | Business impact | The business impact of the issue identified in the major incident. |
   | Probable cause | The probable cause of the issue identified in the major incident. |
   [ ]

   {#view-major-info__table_nkm_t4r_flb}
4. Click the Post Incident Report tab.  
   If you have already filled the post incident report information in the major incident workbench, the same information appears in the following fields:  
   {#view-major-info__table_wjm_hsv_vy__entry__2}

   | Field | Description |
   |:-|:-|
   | Overview | Summary of the incident. |
   | Findings | Information on what caused the major incident and any lessons learnt in the process. |
   | Timeline | Information of all the activity feeds not only of the incident but also of the incident communication plan and incident communication tasks related to the incident. |
   [ ]

   {#view-major-info__table_wjm_hsv_vy}

*[\>]: and then