---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Generate suggested steps

# Suggested steps generation in ServiceNow Otto for IT Service Management (ITSM) {#ariaid-title1}

Release version: Yokohama  
Updated March 21, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Generate suggested steps automatically by analyzing clusters of closed incidents with similar incident resolution in the ServiceNow Otto for IT Service Management (ITSM) application.

## Before you begin

Role required: itil

## About this task

Data from the short description field and the filter conditions set in the incident input table are used to generate the clusters based on similar past resolved incidents.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Using the List icon (![List icon]()), open an incident that is not in Closed or Complete state.
3. Select the Recommendations icon (![Output class icon]()).  
   The Recommended actions tab displays.
4. In the Suggested steps by Now Assist card, select Generate.  
   The steps to resolve the incident appear in the Recommendations window in the incident record. This action may take a few minutes.

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