---
sourceDocument: Yokohama IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate SLAs and Service Commitments with Vendors

# Associate SLAs and Service Commitments with Vendors {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a vendor SLA and a service commitment and associate that with a vendor.

## Before you begin

Role required: sn_vlm.vendor_manager and sla_manager

## Procedure

1. Navigate to WorkspacesVendor Management Workspace.
2. Select the List icon.
3. Create an SLA definition.
   1. Go to Service LevelsAll Vendor SLAs.
   2. Select New.
   3. Fill in the fields on the form.  
      For information on field descriptions, see [Create an SLA definition](https://www.servicenow.com/docs/tNst0i0VqJTCN_WBMuSkEA "Create SLA definitions to set the conditions under which SLAs attach, pause, stop, and reset on task records. Use them to track and enforce service commitments across your organization.").
   4. Select Save.
   {#associate-sla-service-commitment-vendors__substeps_cgn_3gb_mxb}
4. Create an SLA breakdown definition.
   1. In the SLA definition that you've created, select the SLA Breakdown definitions tab.
   2. Select New.
   3. In the SLA breakdown definition field, select the definition.
   4. Select Save.
   {#associate-sla-service-commitment-vendors__substeps_uzx_khb_mxb}
5. Create a service commitment.
   1. In the SLA definition that you've created, select the Service commitments tab.
   2. Select New.
   3. Fill in the fields on the form.
   4. Select Save.

   {#associate-sla-service-commitment-vendors__substeps_qtx_zhb_mxb}  
   In the List menu, go to Service LevelsMy Vendor SLAs to view the vendor SLA and service commitment you've created.

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