---
sourceDocument: Yokohama Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/mobile

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - evelopment, Data and Analytics


---

# Mobile Now Assist display experience for Virtual Agent

# Mobile Now Assist display experience for Virtual Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 24, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Choose how you want Now Assist to display in your mobile app.  
Note:  
To configure Now Assist in Native Mobile Virtual Agent, you must upgrade your mobile client to 19.3.0+.

## Standard chat {#mobile-na-display-experience-va__section_wwh_3kg_p2c}

Configure the standard chat experience for Now Assist in Virtual Agent to enable you to access Now Assist from a Now Assist icon on your mobile app home page. Tapping the icon opens a Now Assist chat that provides synthesized generated responses to your questions. The generated responses display in-line citations to show where information was gathered from, as well as a list of any promoted
actions you can take in response to the request. Only the first six lines of the response are shown, with the remaining lines accessible under the Read More button. For more information, see [Standard chat](https://www.servicenow.com/docs/access?context=nava-standard-chat&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

In this example, asking Now Assist about booking travel provides a summary of the steps required to book a trip. It also offers the option to request a business travel support letter, request travel help, and to view more information about
international travel.  
Figure 1. Now Assist standard chat

## Enhanced chat {#mobile-na-display-experience-va__section_chp_jcq_cfc}

Configure the enhanced chat experience in Now Assist for Virtual Agent so you can access it from your home page search bar. You can ask questions and receive responses synthesized from multiple sources, as well as get standard search results, all in one place. The
summarized answer includes any applicable actions you can take. For more information, see [Enhanced chat](https://www.servicenow.com/docs/access?context=nava-enhanced-chat&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

In this example, asking Now Assist about booking travel provides a summary of the steps required to book a trip. Below the generated response, Now Assist lists the sources from which it pulled its information.  
Figure 2. Now Assist enhanced chat

## Custom apps {#mobile-na-display-experience-va__section_zjk_4lg_p2c}

If you have a mobile SDK installed on your instance, you have the option to enable Now Assist for Virtual Agent for your custom apps. For more information, see the [Mobile SDK](https://www.servicenow.com/docs/UpkJwdRu9oNE38ynA6y3KQ "The ServiceNow mobile SDK enables users to develop native iOS and Android mobile apps using an integrated development environment and give mobile apps access to existing ServiceNow data and workflows.") documentation.  
Figure 3. Custom mobile apps

## Configuring your Virtual Agent display experience {#mobile-na-display-experience-va__section_etm_slg_p2c}

Choose how you want Virtual Agent to display on your mobile app.  
Figure 4. Mobile display experience configuration

For information on how to configure your Now Assist display experience, see [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).  
Note:  
Now Assist in Native Mobile Virtual Agent uses mobile theming. For more information, see [Next Experience theming for mobile](https://www.servicenow.com/docs/aKpV9PyO~UQO51B6mJDHqw "Use Next Experience theming to give your mobile apps color scheme consistent with your instance web experience.").