---
sourceDocument: Yokohama Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Process Mining

# Process Mining {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Process Mining helps analysts and process owners quickly analyze and optimize their business processes.

Create automated business process flows from your data that enable you to monitor and more quickly discover inefficiencies in your processes. With Process Mining, you can:

* Visualize the execution of your processes or a customer journey, giving insight into adoption and user experiences. For more information see, [Analyst Workbench](https://www.servicenow.com/docs/NqCHm~QKCkks9ZGTshMIvg "View the visualized process map with tools for managing visualizations and perform analysis tasks from a project's page.").
* Identify bottlenecks and see their impact on your key performance indicators, enabling you to resolve root-cause issues. For more information see, [Automated root cause analysis](https://www.servicenow.com/docs/WEMHnU516Sye92oqabRijA "Find where and why inefficiencies occur within your processes using automated root cause analysis.").
* Understand why SLAs are breached by mining multiple tables into one view. For more information see, [Configure multi-dimensional mining](https://www.servicenow.com/docs/1nvaNf_lioaQt9jj3OP~aw "Use multi-dimensional mining to identify inefficiencies and improve performance by evaluating data from multiple related tables.").
* Apply filters to analyst workbench based on projects created by you, shared with you, or all. For more information see, [Filtering project data](https://www.servicenow.com/docs/t5~lvPSkQ1CML4cOaJ8uMQ "Apply filters to refine and drill into specific aspects of your process map.").
* Audit processes to immediately detect critical changes and potential problems before they create negative consequences on the business.
* Integrate with ServiceNow® Performance Analytics and Continual Improvement Management to discover opportunities for improving your processes. For more information see, [Integration with indicator data sources (PA)](https://www.servicenow.com/docs/5Ajqwm9~YCFpmZI4uh_~JA "Using Process Mining with Platform Analytics indicator data sources enables you to perform data extraction from an indicator and analyze processes associated with KPIs such as Time to resolve.") and [Integration with Continual Improvement Management](https://www.servicenow.com/docs/du3XQnnfbfKdoX~o5jf6TQ#integrate-with-continuous-i "Integrating with the ServiceNow Continual Improvement Management application enables you to create a request once you have identified an improvement opportunity.").
* Compare processes to investigate performance differences or deviations. For more information see, [Comparing projects](https://www.servicenow.com/docs/hilqhW361_N94mMDlzxJ1A "Comparing projects side by side enables you to investigate performance differences or deviations from an ideal route.")
* Link connected processes for a more comprehensive view of what impacts your main business. For more information see, [Activate Process Mining content packs](https://www.servicenow.com/docs/7v5PO6l8toIFwpyvBnmMdA "Activate Process Mining content packs to access pre-built projects for specific areas of your business.")
* View activity transitions to see the top contributing activity transitions across specific metrics. For more information see, [Apply a transition filter on an activity](https://www.servicenow.com/docs/ieuc3d9Q7_itmmzEo8kMLA "Activity transitions filtering enables you to get closer views of the different routes that records go through.")
* Perform advanced calculations with the scalability of machine learning and AI.
* Perform Machine Learning (ML) based Cluster Analysis to find similar groupings, or patterns, of instances or records. For more information see, [Cluster analysis](https://www.servicenow.com/docs/cCWiXTuJxuLihlpjcPRTaw "When identifying an activity, connection, improvement opportunity, or route as a potential bottleneck, view clusters of keyword descriptions and assignment groups to gain insights.")

## Get started {#process-mining__section_qjt_k3s_hyb}

|-|-|-|
| [ExploreLearn about Process Mining concepts and features](https://www.servicenow.com/docs/~3TEFuVwYPVSr~dTCrL6qg "Use Process Mining to analyze and optimize business processes.") | [ActivateLearn how to activate Process Mining](https://www.servicenow.com/docs/FsboDQ69EoJk9zrKL21JDg "Activate Process Mining to use the application and benefit from it.") | [ConfigureConfigure Process Mining](https://www.servicenow.com/docs/npkAvUIDMukMMiRqacNeJg "An administrator can set up Process Mining so that analysts and managers can access the Analyst Workbench, and create and manage projects.") |
| [UseLearn how to use Process Mining](https://www.servicenow.com/docs/Y25bxFmbMHqhCiOcaoGvRw "Choose a process to optimize, generate process data, and then get visualized and actionable insights.") | [ReferenceGet details about Process Mining like key terms and components installed information](https://www.servicenow.com/docs/8SFo5ehmZp6ig1BAVj2jWw "Reference topics provide additional information about the lists and forms that you use to configure and administer Process Mining.") |   |
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{#process-mining__table_rjt_k3s_hyb}