---
sourceDocument: Yokohama Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configuring User Experience Analytics

# Configuring User Experience Analytics {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An admin can configure which ServiceNow applications to track in the User Experience Analytics application as well as user tracking consent policies.

## Configuration overview {#configuring-user-exp-analytics__section_tfx_dtx_nxb}

For Next Experience and Core UI, application tracking is enabled by default. On Service Portal, User Experience Analytics, requires enabling.

## User Experience Analytics plugin {#configuring-user-exp-analytics__section_k2m_ndf_4xb}

The User Experience Analytics plugin (com.glide.appsee) is activated by default in the ServiceNow AI Platform in new and upgraded instances. The plugin is responsible for:

* Checking hourly for new applications to register with the ServiceNow User Experience Analytics server
* Providing access to User Experience Analytics functionality.  
  Note:  
  User Experience Analytics is not supported for on-prem instances.
{#configuring-user-exp-analytics__ul_lrr_zdf_4xb}
* **[Enable User Experience Analytics](https://www.servicenow.com/docs/yOleBQm7V6YLM~U6QPcLDA)**   
  You can enable or disable User Experience Analytics for specific applications on the User Experience Analytics settings table.
* **[User privacy, tracking, and user consent management in User Experience Analytics](https://www.servicenow.com/docs/mhhUN3WnpyLw~yA_64~XNg)**   
  User Experience Analytics relies on tracking user activity to measure the adoption, retention, and usage of KPIs (key performance indicators) to help you make better product and implementation decisions.