---
sourceDocument: Yokohama Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# User Experience Analytics

# User Experience Analytics {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
User Experience Analytics application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Portal, and Mobile applications. Knowing how your users interact with these applications enables you to improve how you manage your ServiceNow instance.

## Get started {#user-exp-analytics-landing__section_ccr_ltx_nxb}

|-|-|
| [ExploreLearn about User Experience Analytics features](https://www.servicenow.com/docs/Yexoo~qGCf7JAPRrJrSfSQ "The ServiceNow User Experience Analytics application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications, allowing product managers and applications owners to gain insight into usage and adoption.") | [ConfigureEnable application tracking and user consent](https://www.servicenow.com/docs/2GJLwn_gJIr_YirSbTxXiA "An admin can configure which ServiceNow applications to track in the User Experience Analytics application as well as user tracking consent policies.") |
| [UseDiscover capabilities and possible customizations](https://www.servicenow.com/docs/aX1sLKwHWX3f2NHot3YoaA "Monitor usage analytics of your Next Experience web applications as well as Core UI, Service Portal and ServiceNow mobile and applications.") | [ReferenceUnderstand user roles and related properties](https://www.servicenow.com/docs/qXqvgHUozE1XbuFlKbfWSQ "Roles and properties installed with User Experience Analytics.") |
[ ]

{#user-exp-analytics-landing__table_dcr_ltx_nxb} Note:  
User Experience Analytics is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using User Experience Analytics

## Troubleshoot and get help {#user-exp-analytics-landing__section_hcr_ltx_nxb}

* Ask questions and view User Experience Analytics articles and video content in the [Platform Analytics community](https://www.servicenow.com/community/platform-analytics/ct-p/platform-analytics).
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#user-exp-analytics-landing__ul_icr_ltx_nxb}

## Additional references {#user-exp-analytics-landing__section_txj_ms2_zdc}

* [User Experience Analytics for mobile applications](https://www.servicenow.com/docs/access?context=mobile-analytics&version=yokohama&pubname=yokohama-mobile&ft:locale=en-US)
* [User Experience Analytics for Service Portal](https://www.servicenow.com/docs/access?context=sp-analytics&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US)
{#user-exp-analytics-landing__ul_hfk_ns2_zdc}
* **[Exploring User Experience Analytics](https://www.servicenow.com/docs/Yexoo~qGCf7JAPRrJrSfSQ)**   
  The ServiceNow® User Experience Analytics application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications, allowing product managers and applications owners to gain insight into usage and adoption.
* **[Configuring User Experience Analytics](https://www.servicenow.com/docs/2GJLwn_gJIr_YirSbTxXiA)**   
  An admin can configure which ServiceNow applications to track in the User Experience Analytics application as well as user tracking consent policies.
* **[Using User Experience Analytics](https://www.servicenow.com/docs/aX1sLKwHWX3f2NHot3YoaA)**   
  Monitor usage analytics of your Next Experience web applications as well as Core UI, Service Portal and ServiceNow mobile and applications.
* **[User Experience Analytics reference](https://www.servicenow.com/docs/qXqvgHUozE1XbuFlKbfWSQ)**   
  Roles and properties installed with User Experience Analytics.