Enable User Experience Analytics

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can enable or disable User Experience Analytics for specific applications on the User Experience Analytics settings table.

    Before you begin

    Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or portal_analytics_admin

    Procedure

    1. Navigate to All > Platform Analytics Administration > UX Analytics Settings > Settings.
    2. On the list, locate the record for the application you want to enable analytics tracking on.
      The application name is listed in the Name column.
    3. Select the name of the application.
    4. On the form, select Active.
    5. Select Update.
      Enable a user experience analytics application
      Note:
      ServiceNow collects basic usage data to improve our products and services even when User Experience Analytics is disabled.

    What to do next

    Assign a web_analytics_viewer or portal_analytics_viewer role to users to enable them to view the User Experience Analytics application.