---
sourceDocument: Yokohama Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# User tracking preferences

# How users consent to tracking in User Experience Analytics {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An individual can select to opt in or opt out of User Experience Analytics advanced tracking at any time.

## Before you begin

Role required: user

## About this task

You can opt in or opt out of advanced tracking on a mobile device, in the Service Portal, or in the web-based UI. The selection to either opt in or opt out applies to all areas where User Experience Analytics advanced tracking takes place.

## Procedure

Access a platform to configure User Experience Analytics advanced tracking settings either via your mobile application, the Service Portal, or the web-based UI.

| Platform type | Action |
| Mobile application | 1. Tap More (![More icon.]()) in the navigation bar. 2. Tap Settings (![Setting icon.]()). 3. On the Settings page, tap the Analytics option. 4. Either enable the Enable Analytics button to opt in to advanced tracking, or turn off the Enable Analytics button to opt out of advanced tracking. {#user-exp-analytics-user-set__ol_hhq_bmv_hsb} |
| Web-based UI | 1. Navigate to AllUsage Tracking ConsentEnable/Disable Tracking. 2. Select or clear Enable Tracking to opt in to or opt out of advanced tracking. 3. Select Save. {#user-exp-analytics-user-set__ol_a2s_jmv_hsb} |
| Service Portal | 1. Select the User menu. 2. Select ProfileUser Preferences 3. On the User Preferences page, select Enable Analytics. {#user-exp-analytics-user-set__ol_nrl_kgw_qyb} |
|-|-|

{#user-exp-analytics-user-set__choicetable_nwq_zlv_hsb}  
Note:  
When a user's country consent policy is set to Notice or Explicit Opt In, they receive a new notice or opt-in message yearly.

## What to do next

Read more about tracking options presented to you in the UI in [Tracking controls and data collection behavior](https://www.servicenow.com/docs/7wfe89Y29B0Gvh75jnaFqA "Understand what happens when you opt out of the consent pop-up in the User Experience Analytics UI").

*[\>]: and then