--- sourceDocument: Yokohama Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Available Platform Analytics Solutions # Available Platform Analytics Solutions {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Available Platform Analytics Solutions ServiceNow provides a variety of Platform Analytics Solutions designed to enhance your use of Performance Analytics across numerous applications. These solutions include prebuilt dashboards and Performance Analytics components that add significant value to their respective products. While the solutions themselves come at no extra charge, the underlying applications require appropriate licensing and entitlements. Show full answer Show less ## General Performance Analytics Solutions These solutions can be activated with any paid Performance Analytics entitlement and include dashboards for Configuration Management (CMDB), Guided Tours, Knowledge Management, and Service Desk Chat. ## Performance Analytics Solutions by Product Area * **Application Portfolio Management (APM):** Includes solutions for change and problem management within APM, as well as financial management variants for customer service, field service, and financial planning, plus the Project Portfolio Suite with Financials (replacing the older Project Portfolio Suite starting in New York). * **Customer Service:** Offers advanced work assignment, change management, communities, customer service management (basic and advanced), agent chat, incident management, self-service analytics, and related dashboards. Note that the Virtual Agent content pack is deprecated in favor of the Conversational Analytics Dashboard. * **Governance, Risk, and Compliance (GRC):** Requires activating the GRC Performance Analytics Premium Integration plugin, then includes audit management, policy and compliance management, and risk management dashboards. * **Human Resource Management:** Includes content analytics and dashboards for scoped HR applications and employee document management. The unscoped HR solution is deprecated; contact support if needed. * **Business Management, Financial Management, and Service Strategy:** Covers Agile 2.0, Essential SaFE, various financial management solutions, financial services operations, and project portfolio with financials. * **IT Operations Management (ITOM):** Provides dashboards for discovery, event management, operational intelligence, and service mapping. * **Project Portfolio Management:** Activates the Project Portfolio Suite with Financials, replacing the older suite starting in New York, including time card management dashboards. * **Security Incident and Vulnerability Response:** Includes analytics solutions for security incident response and vulnerability response, available via the ServiceNow Store. * **Service Management:** Contains change management, incident management, incident SLA, ITSM dashboards, predictive intelligence workbench (requires ITSM Pro SKU), major incident management, and problem management. * **Software Asset Management:** Provides analytics solutions for Software Asset Management Professional. ## Self-Service Analytics Integration If Self-Service Analytics is activated, you can add Self-Service Analytics widgets to Performance Analytics dashboards or Service Portals. Activate the Self-Service Analytics Performance Analytics plugin and related data collection job to access predefined indicators and create widgets. Customer Service Management customers have a specialized Self-Service Analytics solution with additional indicators and dashboards. ## ITSM Dashboard Solutions The ITSM Dashboards plugin activates multiple solutions, including change management, problem management, incident SLA, major incident management, and fixed costs dashboards, providing comprehensive IT service management insights. ## Practical Benefits for ServiceNow Customers * Access to ready-made, role-specific dashboards and indicators tailored to your licensed applications. * Improved visibility into performance metrics across ITSM, HR, GRC, APM, Customer Service, and more. * Seamless integration of analytics into your ServiceNow instance without additional cost beyond entitlements. * Ability to extend dashboards with Self-Service Analytics widgets for enhanced user engagement. * Ongoing updates and replacement of legacy solutions (e.g., Project Portfolio Suite replaced by Project Portfolio Suite with Financials starting New York release). The following Platform Analytics Solutions are available for their corresponding ServiceNow Performance Analytics entitlements. The solutions are at no extra charge, but the underlying applications require appropriate licensing. Platform Analytics Solutions provide dashboards and underlying Performance Analytics components. These dashboards leverage Performance Analytics to create greater value for the product each Platform Analytics Solution supports. ## General Performance Analytics Solutions {#r_AvailableContentPacks__section_xwm_srr_tkb} Activate the following Performance Analytics Solutions with any paid-for Performance Analytics entitlement. * [Configuration Management (CMDB) (com.snc.pa.cmdb)](https://www.servicenow.com/docs/access?context=cmdb-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Guided Tours dashboard](https://www.servicenow.com/docs/access?context=guided-tour-overview&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US) * [Knowledge Management (com.snc.pa.knowledge_v2)](https://www.servicenow.com/docs/access?context=knowledge-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Service Desk Chat (com.snc.pa.chat)](https://www.servicenow.com/docs/access?context=service-desk-chat-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) {#r_AvailableContentPacks__ul_lpv_zrr_tkb} ## Performance Analytics Solutions for APM {#r_AvailableContentPacks__section_d4j_vqr_tkb} Activate the following Solutions when you have the Performance Analytics for APM entitlement. * Application Portfolio Management and Change Management (com.snc.pa.apm.change_request) * Application Portfolio Management and Problem Management (com.snc.pa.apm.problem) * Financial Management (com.snc.pa.fm) * Financial Management for Customer Service (com.snc.pa.fm.csm) * Financial Management for Field Service Management (com.snc.pa.fm.fsm) * Financial Management for Financial Planning (com.snc.pa.financial_planning) * [Project Portfolio Suite with Financials (com.snc.financial_planning_pmo)](https://www.servicenow.com/docs/access?context=project-portfolio-content-pack&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management. {#r_AvailableContentPacks__ul_kvj_frr_tkb} ## Performance Analytics for Customer Service Solutions {#r_AvailableContentPacks__section_idc_4tr_tkb} Activate the following Solutions when you have the Performance Analytics for Customer Service entitlement. * [Advanced Work Assignment (com.snc.pa.awa)](https://www.servicenow.com/docs/access?context=awa-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Change Management (com.snc.pa.change)](https://www.servicenow.com/docs/access?context=change-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Communities (com.snc.pa.communities)](https://www.servicenow.com/docs/access?context=communities-content-pack&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) * [Customer Service (com.snc.pa.customer_service)](https://www.servicenow.com/docs/access?context=customer-service-content-pack&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) * [Customer Service Management - Advanced (com.snc.pa.customer_service_advanced)](https://www.servicenow.com/docs/access?context=customer-service-content-pack&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) Preconfigured Performance Analytics indicators and breakdowns for Customer Service Management. Has the contents of the older OOTB Customer Service Performance Analytics Solution, and also supports the following features: * Case Management * Major Issue Management * Customer Service Case Action Status * Customer Service with Request Management * Customer Service with Service Management * Agent Chat * Advanced Work Assignment for CSM * Performance Analytics - Content Pack - Advanced Work Assignment {#r_AvailableContentPacks__ul_hzw_ls5_zgb} * [Field Service Management (com.snc.work_management_pa)](https://www.servicenow.com/docs/access?context=field-service-content-pack&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) * [Incident Management (com.snc.pa)](https://www.servicenow.com/docs/access?context=incident-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) Note: Incident management content is available by default with Performance Analytics in a [Try out Complimentary Performance Analytics for Incident Management](https://www.servicenow.com/docs/yhw4Kb5xShkYygUPEbZ4fw "Complimentary Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. Subscribe to Performance Analytics for complete functionality."). * [Incident SLA (com.snc.pa.sla)](https://www.servicenow.com/docs/access?context=incident-sla-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ITSM Dashboards (com.snc.pa.itsm_dashboards)](https://www.servicenow.com/docs/access?context=itsm-dashboards-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Major Incident Management (com.snc.pa.incident.mim)](https://www.servicenow.com/docs/access?context=major-incident-overview&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Problem Management (com.snc.pa.problem)](https://www.servicenow.com/docs/access?context=problem-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Self-Service Analytics for Customer Service (com.snc.pa.self_service_analytics_csm)](https://www.servicenow.com/docs/access?context=ssa-cs-content-pack&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) Note: To use Performance Analytics with Self-Service Analytics for applications other than Customer Service Management, see [Self-Service Analytics](https://www.servicenow.com/docs/access?context=self-service-analytics&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). * Virtual Agent content pack: This Platform Analytics Solution has been deprecated starting in the Quebec release. Use the [Conversational Analytics Dashboard](https://www.servicenow.com/docs/access?context=VA-dashboard-landing-page&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) instead. {#r_AvailableContentPacks__ul_zht_ttr_tkb} ## Performance Analytics for Governance, Risk, and Compliance Solutions {#r_AvailableContentPacks__section_owr_nqc_5kb} When you have the Performance Analytics for GRC entitlement, first activate the GRC: Performance Analytics Premium Integration plugin. Then activate the following Solutions: * [GRC: Audit Management](https://www.servicenow.com/docs/access?context=grc-audit-mgmt-content-pack&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [GRC: Policy and Compliance Management](https://www.servicenow.com/docs/access?context=grc-policy-compliance-content-pack&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [GRC: Risk Management](https://www.servicenow.com/docs/access?context=grc-risk-mgmt-content-pack&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) {#r_AvailableContentPacks__ul_xn1_rqc_5kb} ## Performance Analytics for Human Resource Management Solutions {#r_AvailableContentPacks__section_stg_jrc_5kb} Activate the following Solutions when you have the Performance Analytics for Human Resource Management entitlement: * [Content Analytics](https://www.servicenow.com/docs/access?context=ecpro-content-automation-analytics&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [Human Resources Employee Document Management Scoped App (com.sn_hr_employee_files_pa)](https://www.servicenow.com/docs/access?context=edm-dashboard&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [Human Resources Scoped App (com.sn_hr_pa)](https://www.servicenow.com/docs/access?context=human-resources-content-pack&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) Note: The solution for the unscoped version of Human Resources, com.snc.pa.hr_core, is deprecated. If you are using the unscoped version of Human Resources and want to activate its solution plugin, contact Customer Service and Support. * [Human Resources Lifecycles Events Scoped App (com.sn_hr_lifecycle_pa)](https://www.servicenow.com/docs/access?context=human-resources-content-pack&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) {#r_AvailableContentPacks__ul_rzl_nrc_5kb} ## Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions {#r_AvailableContentPacks__section_gzs_lsc_5kb} Activate the following solutions if you have an entitlement to Performance Analytics for Business Management, Performance Analytics for Financial Management, or Performance Analytics for Service Strategy: * [Agile 2.0 (sn_scrum_dashboard on ServiceNow Store)](https://www.servicenow.com/docs/access?context=install-configure-agile-dashboard&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Essential SaFE](https://www.servicenow.com/docs/access?context=pa-content-pack-essential-safe&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * Financial Management (com.snc.pa.fm) * Financial Management for Application Portfolio Management (com.snc.pa.fm.apm) * Financial Management for Customer Service (com.snc.pa.fm.csm) * Financial Management for Field Service Management (com.snc.pa.fm.fsm) * Financial Management for Financial Planning (com.snc.pa.financial_planning) * [Financial Services Operations (sn_bom_pa)](https://www.servicenow.com/docs/access?context=fso-content-pack&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US) * [Project Portfolio Suite with Financials (com.snc.financial_planning_pmo)](https://www.servicenow.com/docs/access?context=project-portfolio-content-pack&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management. {#r_AvailableContentPacks__ul_i32_ssc_5kb} ## Performance Analytics for ITOM Solutions {#r_AvailableContentPacks__section_pgy_qtc_5kb} Activate the following Solutions when you have the Performance Analytics for IT Operations Suite or Performance Analytics for IT Operations Management entitlements: * [Discovery (com.snc.pa.discovery)](https://www.servicenow.com/docs/access?context=discovery-content-pack&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [Event Management (com.snc.pa.em)](https://www.servicenow.com/docs/access?context=event-content-pack&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * Operational Intelligence (com.snc.sa.metric.pa.content) * Service Mapping (com.snc.service-mapping.pa.content) {#r_AvailableContentPacks__ul_nr3_wtc_5kb} ## Performance Analytics for Project Portfolio Management Solutions {#r_AvailableContentPacks__section_uqr_w5c_5kb} Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement, [Project Portfolio Suite with Financials (com.snc.financial_planning_pmo)](https://www.servicenow.com/docs/access?context=project-portfolio-content-pack&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management. ## Performance Analytics for Security Incident and Vulnerability Response Solutions {#r_AvailableContentPacks__section_qly_dvc_5kb} Activate the following Solutions when you have the Performance Analytics for Security Incident Response entitlement: * [Security Incident Response (com.snc.security_incident.analytics - in ServiceNow Store)](https://www.servicenow.com/docs/access?context=security-incident-content-pack&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Vulnerability Response (com.snc.vulnerability.analytics - in ServiceNow Store)](https://www.servicenow.com/docs/access?context=install-and-configure-vr-analytics&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#r_AvailableContentPacks__ul_zlp_gvc_5kb} ## Performance Analytics for Service Management Solutions {#r_AvailableContentPacks__section_xs4_nvc_5kb} Activate the following Solutions when you have the Performance Analytics for Service Management entitlement: * [Change Management (com.snc.pa.change)](https://www.servicenow.com/docs/access?context=change-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident Management (com.snc.pa)](https://www.servicenow.com/docs/access?context=incident-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) Note: Incident management content is available by default with Performance Analytics in a [Try out Complimentary Performance Analytics for Incident Management](https://www.servicenow.com/docs/yhw4Kb5xShkYygUPEbZ4fw "Complimentary Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. Subscribe to Performance Analytics for complete functionality."). * [Incident SLA (com.snc.pa.sla)](https://www.servicenow.com/docs/access?context=incident-sla-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ITSM Dashboards (com.snc.pa.itsm_dashboards)](https://www.servicenow.com/docs/access?context=itsm-dashboards-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ITSM Predictive Intelligence Workbench dashboard](https://www.servicenow.com/docs/access?context=itsm-piwb-incidents-dashboard&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) - Requires the Predictive Intelligence application, which is available in the ITSM Pro SKU. * [Major Incident Management (com.snc.pa.incident.mim)](https://www.servicenow.com/docs/access?context=major-incident-overview&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Problem Management (com.snc.pa.problem)](https://www.servicenow.com/docs/access?context=problem-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) {#r_AvailableContentPacks__ul_gjb_tvc_5kb} ## Performance Analytics for Software Asset Management Solutions {#r_AvailableContentPacks__section_zry_lwc_5kb} Activate the following Solutions when you have the Performance Analytics for Service Management entitlement, [Software Asset Management Professional (com.snc.pa.samp)](https://www.servicenow.com/docs/access?context=software-asset-mgmt-content-pack&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US). ## Adding Self-Service Analytics widgets to a dashboard or Service Portal {#r_AvailableContentPacks__section_kmd_3sn_5lb} If you have Self-Service Analytics activated on an instance, you can add Self-Service analytics widgets to your Performance Analytics dashboards or a Service Portal. To obtain a ready-made set of indicators and breakdowns, activate the Self-Service Analytics PA (com.snc.pa.self_service_analytics) plugin. Find the Self-Service indicators through the Performance Analytics Admin Console, then create widgets and add them to your dashboard or portal. Also activate the \[SSA\] Self-Service Analytics data collection job. Note: Customer Service Management customers can install the Platform Analytics Solution for Self-Service Analytics for Customer Service. This Solution contains additional Customer Service-specific indicators and breakdowns as well as widgets and a dashboard. For more information, see [Self-Service Analytics for Customer Service](https://www.servicenow.com/docs/access?context=ssa-cs-content-pack&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US). ## ITSM Dashboard solutions {#r_AvailableContentPacks__section_itsm-solutions} The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards: * [Change Management (com.snc.pa.change)](https://www.servicenow.com/docs/access?context=change-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Problem Management (com.snc.pa.problem)](https://www.servicenow.com/docs/access?context=problem-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident SLA (com.snc.pa.sla)](https://www.servicenow.com/docs/access?context=incident-sla-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Major Incident Management (com.snc.pa.incident.mim)](https://www.servicenow.com/docs/access?context=major-incident-overview&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Fixed Costs (com.snc.fixed_costs) {#r_AvailableContentPacks__ul_zcy_5q4_tcb}