--- sourceDocument: Yokohama Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Available Platform Analytics Solutions # Available Platform Analytics Solutions {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Available Platform Analytics Solutions ServiceNow provides a range of Platform Analytics Solutions that complement Performance Analytics entitlements across various product areas. These solutions include prebuilt dashboards and key Performance Analytics components designed to enhance insights and value within your ServiceNow environment. While the solutions themselves are available at no extra cost, their use requires appropriate licensing of the underlying ServiceNow applications. Show full answer Show less ## Key Features * **General Solutions:** Dashboards for Configuration Management Database (CMDB), Knowledge Management, Guided Tours, and Service Desk Chat available with any paid Performance Analytics entitlement. * **Application Portfolio Management (APM):** Solutions for change and problem management, financial management (including customer service, field service, and financial planning), and project portfolio management with Time Card Management dashboards. * **Customer Service:** Advanced dashboards covering case management, major issue management, agent chat, work assignments, and self-service analytics tailored for Customer Service Management. * **IT Service Management (ITSM):** Incident management, incident SLA, major incident management, problem management, change management, ITSM dashboards, and predictive intelligence integration. * **Governance, Risk, and Compliance (GRC):** Premium integration and solutions for audit, policy and compliance, and risk management. * **Human Resource Management:** Solutions for employee document management, lifecycle events, and scoped HR apps; note that unscoped HR solution is deprecated. * **Business and Financial Management:** Agile 2.0, Essential SAFe, various financial management solutions, financial services operations, and project portfolio with financials. * **IT Operations Management (ITOM):** Solutions for discovery, event management, operational intelligence, and service mapping. * **Project Portfolio Management:** Project Portfolio Suite with Financials replaces the older Project Portfolio Suite, including Time Card Management dashboards. * **Security Incident and Vulnerability Response:** Analytics solutions specifically for security incident and vulnerability response available from the ServiceNow Store. * **Software Asset Management:** Analytics solution available for Software Asset Management Professional. * **Self-Service Analytics:** Enables adding self-service analytics widgets to dashboards or Service Portals, with specific enhancements for Customer Service Management. * **ITSM Dashboard Solutions:** Includes dashboards for change management, problem management, incident SLA, major incident management, and fixed costs. ## Practical Use and Benefits Activating these Platform Analytics Solutions enables you to leverage preconfigured indicators, breakdowns, and dashboards tailored to your specific ServiceNow product entitlements. This facilitates faster insights, better performance tracking, and improved decision-making without the need for custom dashboard creation. For Self-Service Analytics, customers can enhance user experience by embedding analytics widgets directly into dashboards and portals, with specialized content packs available for Customer Service Management. Note that some solutions replace older versions starting in releases like New York, and some solutions require additional plugins or entitlements, such as the GRC Performance Analytics Premium Integration. ## Next Steps for ServiceNow Customers * Verify you have the necessary Performance Analytics entitlements for your products. * Activate the corresponding Platform Analytics Solutions plugins to access tailored dashboards and indicators. * For self-service analytics, activate related plugins and data collection jobs to enable widget usage in dashboards and portals. * Consult ServiceNow documentation or support for deprecated solutions or migration guidance, such as the unscoped HR solution or Virtual Agent content pack replacement. The following Platform Analytics Solutions are available for their corresponding ServiceNow Performance Analytics entitlements. The solutions are at no extra charge, but the underlying applications require appropriate licensing. Platform Analytics Solutions provide dashboards and underlying Performance Analytics components. These dashboards leverage Performance Analytics to create greater value for the product each Platform Analytics Solution supports. ## General Performance Analytics Solutions {#r_AvailableContentPacks__section_xwm_srr_tkb} Activate the following Performance Analytics Solutions with any paid-for Performance Analytics entitlement. * [Configuration Management (CMDB) (com.snc.pa.cmdb)](https://www.servicenow.com/docs/access?context=cmdb-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Guided Tours dashboard](https://www.servicenow.com/docs/access?context=guided-tour-overview&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US) * [Knowledge Management (com.snc.pa.knowledge_v2)](https://www.servicenow.com/docs/access?context=knowledge-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Service Desk Chat (com.snc.pa.chat)](https://www.servicenow.com/docs/access?context=service-desk-chat-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) {#r_AvailableContentPacks__ul_lpv_zrr_tkb} ## Performance Analytics Solutions for APM {#r_AvailableContentPacks__section_d4j_vqr_tkb} Activate the following Solutions when you have the Performance Analytics for APM entitlement. * Application Portfolio Management and Change Management (com.snc.pa.apm.change_request) * Application Portfolio Management and Problem Management (com.snc.pa.apm.problem) * Financial Management (com.snc.pa.fm) * Financial Management for Customer Service (com.snc.pa.fm.csm) * Financial Management for Field Service Management (com.snc.pa.fm.fsm) * Financial Management for Financial Planning (com.snc.pa.financial_planning) * Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management. {#r_AvailableContentPacks__ul_kvj_frr_tkb} ## Performance Analytics for Customer Service Solutions {#r_AvailableContentPacks__section_idc_4tr_tkb} Activate the following Solutions when you have the Performance Analytics for Customer Service entitlement. * [Advanced Work Assignment (com.snc.pa.awa)](https://www.servicenow.com/docs/access?context=awa-content-pack&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Change Management (com.snc.pa.change)](https://www.servicenow.com/docs/access?context=change-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Communities (com.snc.pa.communities) * Customer Service (com.snc.pa.customer_service) * Customer Service Management - Advanced (com.snc.pa.customer_service_advanced) Preconfigured Performance Analytics indicators and breakdowns for Customer Service Management. Has the contents of the older OOTB Customer Service Performance Analytics Solution, and also supports the following features: * Case Management * Major Issue Management * Customer Service Case Action Status * Customer Service with Request Management * Customer Service with Service Management * Agent Chat * Advanced Work Assignment for CSM * Performance Analytics - Content Pack - Advanced Work Assignment {#r_AvailableContentPacks__ul_hzw_ls5_zgb} * Field Service Management (com.snc.work_management_pa) * [Incident Management (com.snc.pa)](https://www.servicenow.com/docs/access?context=incident-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) Note: Incident management content is available by default with Performance Analytics in a [Try out Complimentary Performance Analytics for Incident Management](https://www.servicenow.com/docs/yhw4Kb5xShkYygUPEbZ4fw "Complimentary Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. Subscribe to Performance Analytics for complete functionality."). * [Incident SLA (com.snc.pa.sla)](https://www.servicenow.com/docs/access?context=incident-sla-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ITSM Dashboards (com.snc.pa.itsm_dashboards)](https://www.servicenow.com/docs/access?context=itsm-dashboards-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Major Incident Management (com.snc.pa.incident.mim)](https://www.servicenow.com/docs/access?context=major-incident-overview&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Problem Management (com.snc.pa.problem)](https://www.servicenow.com/docs/access?context=problem-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Self-Service Analytics for Customer Service (com.snc.pa.self_service_analytics_csm) Note: To use Performance Analytics with Self-Service Analytics for applications other than Customer Service Management, see [Self-Service Analytics](https://www.servicenow.com/docs/access?context=self-service-analytics&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US). * Virtual Agent content pack: This Platform Analytics Solution has been deprecated starting in the Quebec release. Use the Conversational Analytics Dashboard instead. {#r_AvailableContentPacks__ul_zht_ttr_tkb} ## Performance Analytics for Governance, Risk, and Compliance Solutions {#r_AvailableContentPacks__section_owr_nqc_5kb} When you have the Performance Analytics for GRC entitlement, first activate the GRC: Performance Analytics Premium Integration plugin. Then activate the following Solutions: * GRC: Audit Management * GRC: Policy and Compliance Management * GRC: Risk Management {#r_AvailableContentPacks__ul_xn1_rqc_5kb} ## Performance Analytics for Human Resource Management Solutions {#r_AvailableContentPacks__section_stg_jrc_5kb} Activate the following Solutions when you have the Performance Analytics for Human Resource Management entitlement: * * Human Resources Employee Document Management Scoped App (com.sn_hr_employee_files_pa) * Human Resources Scoped App (com.sn_hr_pa) Note: The solution for the unscoped version of Human Resources, com.snc.pa.hr_core, is deprecated. If you are using the unscoped version of Human Resources and want to activate its solution plugin, contact Customer Service and Support. * Human Resources Lifecycles Events Scoped App (com.sn_hr_lifecycle_pa) {#r_AvailableContentPacks__ul_rzl_nrc_5kb} ## Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions {#r_AvailableContentPacks__section_gzs_lsc_5kb} Activate the following solutions if you have an entitlement to Performance Analytics for Business Management, Performance Analytics for Financial Management, or Performance Analytics for Service Strategy: * Agile 2.0 (sn_scrum_dashboard on ServiceNow Store) * Essential SaFE * Financial Management (com.snc.pa.fm) * Financial Management for Application Portfolio Management (com.snc.pa.fm.apm) * Financial Management for Customer Service (com.snc.pa.fm.csm) * Financial Management for Field Service Management (com.snc.pa.fm.fsm) * Financial Management for Financial Planning (com.snc.pa.financial_planning) * Financial Services Operations (sn_bom_pa) * Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management. {#r_AvailableContentPacks__ul_i32_ssc_5kb} ## Performance Analytics for ITOM Solutions {#r_AvailableContentPacks__section_pgy_qtc_5kb} Activate the following Solutions when you have the Performance Analytics for IT Operations Suite or Performance Analytics for IT Operations Management entitlements: * Discovery (com.snc.pa.discovery) * Event Management (com.snc.pa.em) * Operational Intelligence (com.snc.sa.metric.pa.content) * Service Mapping (com.snc.service-mapping.pa.content) {#r_AvailableContentPacks__ul_nr3_wtc_5kb} ## Performance Analytics for Project Portfolio Management Solutions {#r_AvailableContentPacks__section_uqr_w5c_5kb} Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement, Project Portfolio Suite with Financials (com.snc.financial_planning_pmo). Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management. ## Performance Analytics for Security Incident and Vulnerability Response Solutions {#r_AvailableContentPacks__section_qly_dvc_5kb} Activate the following Solutions when you have the Performance Analytics for Security Incident Response entitlement: * [Security Incident Response (com.snc.security_incident.analytics - in ServiceNow Store)](https://www.servicenow.com/docs/access?context=security-incident-content-pack&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Vulnerability Response (com.snc.vulnerability.analytics - in ServiceNow Store)](https://www.servicenow.com/docs/access?context=install-and-configure-vr-analytics&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#r_AvailableContentPacks__ul_zlp_gvc_5kb} ## Performance Analytics for Service Management Solutions {#r_AvailableContentPacks__section_xs4_nvc_5kb} Activate the following Solutions when you have the Performance Analytics for Service Management entitlement: * [Change Management (com.snc.pa.change)](https://www.servicenow.com/docs/access?context=change-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident Management (com.snc.pa)](https://www.servicenow.com/docs/access?context=incident-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) Note: Incident management content is available by default with Performance Analytics in a [Try out Complimentary Performance Analytics for Incident Management](https://www.servicenow.com/docs/yhw4Kb5xShkYygUPEbZ4fw "Complimentary Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. Subscribe to Performance Analytics for complete functionality."). * [Incident SLA (com.snc.pa.sla)](https://www.servicenow.com/docs/access?context=incident-sla-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ITSM Dashboards (com.snc.pa.itsm_dashboards)](https://www.servicenow.com/docs/access?context=itsm-dashboards-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ITSM Predictive Intelligence Workbench dashboard](https://www.servicenow.com/docs/access?context=itsm-piwb-incidents-dashboard&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) - Requires the Predictive Intelligence application, which is available in the ITSM Pro SKU. * [Major Incident Management (com.snc.pa.incident.mim)](https://www.servicenow.com/docs/access?context=major-incident-overview&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Problem Management (com.snc.pa.problem)](https://www.servicenow.com/docs/access?context=problem-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) {#r_AvailableContentPacks__ul_gjb_tvc_5kb} ## Performance Analytics for Software Asset Management Solutions {#r_AvailableContentPacks__section_zry_lwc_5kb} Activate the following Solutions when you have the Performance Analytics for Service Management entitlement, Software Asset Management Professional (com.snc.pa.samp). ## Adding Self-Service Analytics widgets to a dashboard or Service Portal {#r_AvailableContentPacks__section_kmd_3sn_5lb} If you have Self-Service Analytics activated on an instance, you can add Self-Service analytics widgets to your Performance Analytics dashboards or a Service Portal. To obtain a ready-made set of indicators and breakdowns, activate the Self-Service Analytics PA (com.snc.pa.self_service_analytics) plugin. Find the Self-Service indicators through the Performance Analytics Admin Console, then create widgets and add them to your dashboard or portal. Also activate the \[SSA\] Self-Service Analytics data collection job. Note: Customer Service Management customers can install the Platform Analytics Solution for Self-Service Analytics for Customer Service. This Solution contains additional Customer Service-specific indicators and breakdowns as well as widgets and a dashboard. For more information, see Self-Service Analytics for Customer Service. ## ITSM Dashboard solutions {#r_AvailableContentPacks__section_itsm-solutions} The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards: * [Change Management (com.snc.pa.change)](https://www.servicenow.com/docs/access?context=change-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Problem Management (com.snc.pa.problem)](https://www.servicenow.com/docs/access?context=problem-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident SLA (com.snc.pa.sla)](https://www.servicenow.com/docs/access?context=incident-sla-content-pack&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Major Incident Management (com.snc.pa.incident.mim)](https://www.servicenow.com/docs/access?context=major-incident-overview&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Fixed Costs (com.snc.fixed_costs) {#r_AvailableContentPacks__ul_zcy_5q4_tcb}