---
sourceDocument: Yokohama Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/now-intelligence

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Enable real-time updating for single score report widgets

# Enable real-time updating for single score report widgets {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Real-time updates ensure that users viewing a responsive dashboard always see the
most up-to-date information.

## Before you begin

Role required: You must have edit rights to the dashboard where the widget has been
added.  
Four types of aggregation are available for single-score reports: Count, Average, Sum, and Count Distinct. Real-time updating is available only for single score widgets that use the Count aggregation.  
Note:  
Real-time updating doesn't work for single score report widgets on responsive dashboards under the following circumstances:

* When the report source is a [database view](https://www.servicenow.com/docs/ZaIJQWV6_9ZI1JkGkx2LHA#gloss-database-view "A database view defines table joins for reporting purposes. For example, a database view can join the Incident table to the Metric Definition table. This view can be used for an indicator source."), the user must click the Refresh icon ![Refresh icon]() on the widget to update the score. For more information, see [Database views](https://www.servicenow.com/docs/access?context=c_DatabaseViews&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
* Domain visibility is not supported in real-time reporting. Only the assigned domain of the user and its domain hierarchy and, the global domain are supported.
* When the visualization has dot-walked conditions, the single score report doesn't update when there's a related change on the extended table. The record watcher only sends updates on the base table of the report. For more information, see [KB article KB0868215](https://support.servicenow.com/kb_view.do?sysparm_article=KB0868215).
* When a business rule that uses the `current.update()` method fires on insert/update, the single score report increments by two instead of one. For more information, see [KB article KB0693812](https://support.servicenow.com/kb_view.do?sysparm_article=KB0693812).
* Conditions that are added or modified by query business rules are not respected in real-time reporting. Because query business rules change query conditions on the fly for the specific user, the
  record watcher framework used for real-time updates doesn't trigger the query business rules.

* When a widget uses the filter <kbd class="ph userinput">Assignment group - is (dynamic) - One of My Groups</kbd>, the widget doesn't update in real time.
* Single score report time update is not supported on rotation tables.
{#enable-real-time-update-single-score-widget__ul_rld_s1s_w2b}

## About this task

You can enable real-time updating for single score widgets on dashboards.

## Procedure

1. Navigate to the dashboard where the single score widget has been added.
2. Click the Add widgets icon(![Add widgets icon - a plus inside of a circle]()) to put the dashboard in edit mode.
3. Point to the widget, then click the gear icon (![Gear icon]()).
4. Select Show real-time updates then click Done.
5. Click the plus sign (![Plus sign button]()) to exit edit mode for the dashboard.  
   The real-time icon (![Real time icon]()) is added to the widget. This icon is permanently visible, even when the score isn't changing.

## Result

When the value for a single score visualization changes, the change is reflected on
the dashboard.