NLQ Genius Results
- UpdatedJul 31, 2025
- 5 minutes to read
- Yokohama
- AI Search
NLQ (Natural Language Query) Genius Results use NLQ processing to surface relevant results from tables that match your search query. Each NLQ Genius Result answer card displays a preview of records from matching tables. You can navigate to a matching table's list view or the CMDB workspace directly from the Genius Result answer card.
NLQ Genius Results don't use indexed sources when finding tables that match your query. You don't need to define a table as an indexed source to make it eligible to appear in NLQ Genius Result answers.
- Natural language queries similar to the ones made using Analytics Center. To learn more about Analytics Center table query capabilities, see Analytics Center.
- Natural language queries similar to the ones made using the Configuration Management Database (CMDB). These CMDB queries only match tables that aren't defined as indexed sources. For more information about CMDB table query capabilities, see Configuration Management.
AI Search combines the results from these query types when creating NLQ Genius Result answer cards. As a result, a single NLQ Genius Result answer card may contain tables returned by Analytics Center queries, CMDB queries, or both.
For more information about NLQ processing, see Natural Language Query.
Answer card format
- Search matches a single table
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When your search only matches one table, the answer card's preview list displays up to five records from that table. To see more records from the table, select View full table.
- Search matches multiple tables
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When your search matches multiple tables, the answer card displays the matching tables as pills or as entries in a drop-down list. You can select any of the matching tables to preview.
The preview list displays up to five records from the selected table. To see more records from the table, select View full table.
- Multiple search terms match CMDB tables
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When multiple terms in your search match CMDB tables, the answer card displays Refine and preview controls. A drop-down list appears for each search term that matches one or more CMDB tables. Use the drop-down lists to refine your results by selecting a CMDB table for each matching search term.
The preview list displays records from a CMDB workspace smart search for the selected tables, including their connecting relationships. To see more records from the chosen tables, select View full table.
Viewing full tables
- If the table was found by an Analytics Center table query, the system displays it in list view.
- If the table was found by a CMDB table query, the system displays it in the CMDB Workspace.
Review feedback
Some NLQ Genius Result answers show NLQ supported by AI as their answer type, indicating that they used artificial intelligence to help find tables that matched your search query. Because these answers are automatically generated, you should review them for accuracy.
To provide review feedback on an NLQ Genius Result answer, select one of the thumb icons shown on the answer card. If the answer's information is accurate, select the thumbs up icon 
. If the answer's information isn't accurate, select the thumbs down icon 
.
Your feedback helps ServiceNow improve future versions of this Genius Result configuration.
Limitations
Like the other base system Genius Result configurations, NLQ Genius Results only support searches in English.
NLQ Genius Results rely on Natural Language Query processing, which can increase the time required to return results on the first search for a given set of terms. Consider this performance impact before enabling NLQ Genius Results in any of your AI Search applications.
- Grouping of table query results
- Rendering of table query results as pie charts or bar charts
- Trend and single score visualizations
- Keywords that return results in non-list formats, such as total, count, or average