--- sourceDocument: Yokohama ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Now Assist Multi-Content Response Genius Results # Now Assist Multi-Content Response Genius Results {#ariaid-title1} * Release version: Yokohama * * Updated July 14, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist Multi-Content Response Genius Results Now Assist Multi-Content Response Genius Results is a powerful Now Assist skill within the ServiceNow Platform workflow, designed to enhance search and chat experiences by synthesizing responses from multiple content types. It replaces legacy configurations like Now Assist Q\&A Genius Results and Now Assist Actions Genius Results, offering broader, more authoritative answers by leveraging an advanced large language model (LLM) pipeline. This skill is included in the Conversational experience skill group and works in portal search, global search, workspace search, and enhanced chat in Virtual Agent. Show full answer Show less ## Key Features * **Broader Source Information:** Synthesizes responses using knowledge articles, catalog items, Knowledge Graph schema node content, enhanced chat results, and external documents/attachments. * **More Extensive Answers:** Combines information from multiple search results to answer complex user queries, unlike legacy solutions which are limited to single content sources. * **Follow-Up Question Support:** Enables users to ask follow-up questions directly from the synthesized response cards, fostering conversational interactions. * **Content Citations:** Each synthesized response includes citations linking to source content, helping users verify information and navigate to related resources. * **Integration with Enhanced Chat:** In Virtual Agent experiences, citations to Virtual Agent topics open the relevant topic within the Now Assist panel for continued conversation. * **Activation and Configuration:** Automatically activated via Guided Setup for search profiles linked to AI Search and containing catalog or knowledge sources. Admins can configure the skill for Virtual Agent assistants and AI Search portals. * **Large Language Model Flexibility:** Defaults to Azure OpenAI with fallback to Now LLM Service; admins can select from AWS Anthropic, Azure OpenAI, Google Gemini, or Now LLM Service via AI Admin Hub. ## What This Enables for ServiceNow Customers ServiceNow customers can leverage Now Assist Multi-Content Response Genius Results to deliver richer, more accurate AI-driven search and chat experiences across their portals and workspaces. This solution synthesizes information from diverse sources, providing users with comprehensive answers along with direct links to source materials for validation. The support for follow-up questions in conversational contexts enhances user engagement and efficiency in problem resolution. By configuring this skill, organizations can replace legacy AI search responses with a unified, modern approach, ensuring users access the most relevant and authoritative information quickly and intuitively. Now Assist Multi-Content Response Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types. ## Now Assist Multi-Content Response Genius Results overview {#now-assist-multi-content-qna-genius-results__section_c5b_mgc_qfc} Now Assist Multi-Content Response Genius Results is a Now Assist skill in the Platform workflow. It's included in the Conversational experience skill group. You can use this skill in portal search and in global/workspace search in place of the legacy Now Assist Q\&A Genius Results and Now Assist Actions Genius Results configurations. It improves on those legacy Genius Result configurations in multiple ways: Broader source information : Now Assist Multi-Content Response Genius Results use an improved LLM pipeline to display synthesized responses that can include information drawn from knowledge articles, Service Catalog items, Knowledge Graph schema node content, enhanced chat conversation and search results, and external content documents and attachments. Answers include citations to help users view the search results cited in the synthesized response. By comparison, Now Assist Q\&A Genius Results can only display answers generated from knowledge articles using a legacy LLM pipeline, while Now Assist Actions Genius Results can only display Catalog Items and Virtual Agent topics as answers. More extensive and authoritative answers : A Now Assist Multi-Content Response Genius Result synthesized response can combine information from different search results to answer multiple aspects of a user's question. By comparison, each Now Assist Q\&A Genius Result answer can only include information generated from a single knowledge article, and each Now Assist Actions Genius Result can only include a single Catalog Item or Virtual Agent topic. Support for follow-up questions : Users can ask follow-up questions directly from Now Assist Multi-Content Response Genius Result answers. Note: Recommended Actions do not support Now Assist Multi‑Content Genius Results. ## Content types included in synthesized responses {#now-assist-multi-content-qna-genius-results__section_fjt_xmc_qfc} When a Now Assist Multi-Content Response Genius Result answer card appears in your conversation or search results, it displays a sentence or paragraph generated by the LLM. As part of this sentence or paragraph, the card displays citations for the content elements that were used to synthesize the response. Figure 1. Sample answer card for search query: "who is Abel Tuter and what are their assets" Figure 2. Sample answer card for search query: "order a new laptop" Figure 3. Sample answer card for search query: "what are phishing scams" Citations for synthesized responses may include any or all of these content types:{#now-assist-multi-content-qna-genius-results__table_pbv_szh_qfc__entry__2} | Content type | Description | |-|-| | Knowledge articles | ServiceNow AI Platform® records indexed from the Knowledge \[kb_knowledge\] table. | | Service Catalog items | ServiceNow AI Platform records indexed from the Catalog Item \[sc_cat_item\] table. | | Content types from Knowledge Graph || | Records from tables configured as Knowledge Graph schema nodes | ServiceNow AI Platform records from tables configured as Knowledge Graph schema nodes. Note: Content from Knowledge Graph schema nodes is only available in synthesized responses if you've installed the Knowledge Graph ServiceNow® Store application. To learn about installing this application and configuring nodes in Knowledge Graph schemas, see [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). | | Content types from enhanced chat experiences in Now Assist in Virtual Agent || | Enhanced chat results | Results from enhanced chat conversations and searches, such as Virtual Agent topics. Note: Enhanced chat results are only available in synthesized responses when Now Assist Multi-Content Response Genius Result answers are generated in a Now Assist in Virtual Agent experience. To learn more about how these results appear in enhanced chat conversations and searches, see [Enhanced chat](https://www.servicenow.com/docs/access?context=nava-enhanced-chat&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). For more details on Now Assist in Virtual Agent, see [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). | | Content types from External Content Connectors || | External content documents and attachments | Documents and attachments retrieved from external source systems such as Atlassian Confluence Cloud or Microsoft SharePoint Online. Note: Documents and attachments from external source systems are only available in synthesized responses if you've installed the External Content Connectors ServiceNow Store application and then indexed them from your source systems using the appropriate external content connectors. For more details on installing, configuring, and using this application, see [External Content Connectors](https://www.servicenow.com/docs/QFXZapPl9GI8hahyMx966Q "The External Content Connectors ServiceNow Store application enables AI Search applications to search content and metadata from supported external source systems, such as Atlassian Confluence Cloud and Microsoft SharePoint Online."). | [ ] {#now-assist-multi-content-qna-genius-results__table_pbv_szh_qfc} ## Citations {#now-assist-multi-content-qna-genius-results__section_lqx_dpf_rhc} Selecting a citation from a Now Assist Multi-Content Response Genius Result answer typically displays a link to the source content so you can verify the synthesized response. In global and workspace search, when a Virtual Agent topic is cited as a source for a Now Assist Multi-Content Response Genius Result answer, its citation displays a chat icon followed by the topic name. Selecting this topic citation opens the selected topic in the Now Assist panel, allowing the user to continue their conversation on that topic. Note: To open topic citations in the Now Assist panel from global or workspace search, the following requirements must be met: * The Now Assist panel must be activated. * A search source derived from the Skill (topics) indexed source must be linked to the search profile used for global search or the workspace search. {#now-assist-multi-content-qna-genius-results__ul_srw_mpf_rhc}If these requirements are not met, topic citations from global or workspace search display a link to the source content, just as occurs for other citations. ## Asking follow-up questions {#now-assist-multi-content-qna-genius-results__section_dzk_m3s_hhc} In portal search, workspace search, and Now Assist in Virtual Agent enhanced chat, Now Assist Multi-Content Response Genius Result answer cards display an Ask a follow-up link after the synthesized response. Selecting this link opens the Now Assist panel so you can ask follow-up questions in the context of the Genius Result answer. To learn about using the Now Assist panel conversational interface, see [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). ## Activating Now Assist Multi-Content Response Genius Results {#now-assist-multi-content-qna-genius-results__section_gbl_4gc_qfc} When you use Guided Setup to activate the Now Assist panel, Now Assist Multi-Content Response Genius Results are automatically activated for search profiles that satisfy these conditions: * The search profile is linked to a search application configuration record for global search or for a workspace that uses AI Search. * The search profile includes one or more search sources containing indexed records from the Catalog Item Table or Knowledge Table indexed sources. {#now-assist-multi-content-qna-genius-results__ul_gs5_ztf_pgc} Users with the virtual_agent_admin or admin role can activate Now Assist Multi-Content Response Genius Results for the Now Assist in Virtual Agent application's enhanced chat experiences by creating an assistant and assigning the Now Assist Multi-Content Response Genius Results skill to that assistant. To learn about these procedures, see [Create a chat assistant](https://www.servicenow.com/docs/access?context=create-assistant&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). Users with the ais_admin role can add Now Assist Multi-Content Response Genius Results to search profiles and then link those search profiles to AI Search portals in the AI Search Admin console. For details on configuring search application settings in the AI Search Admin console, see [Configure and manage AI Search in search applications](https://www.servicenow.com/docs/8ZHfjtxN5pAxZxQqSwzg3A "Configure and manage the AI Search settings for search applications that support the AI Search engine."). Note: When you activate Now Assist Multi-Content Response Genius Results in a search application, they're available to all users who search using that application. For details on activating Now Assist Multi-Content Response Genius Results in global and workspace search, see [Configure and manage AI Search in search applications](https://www.servicenow.com/docs/8ZHfjtxN5pAxZxQqSwzg3A "Configure and manage the AI Search settings for search applications that support the AI Search engine.") Note: When you activate Now Assist Multi-Content Response Genius Results in the search profiles for global or workspace search, they override all other Genius Result configurations activated for those search profiles. This means that global and workspace searches ignore other Genius Result answers and only display Now Assist Multi-Content Response Genius Result answers.. ## Large language model (LLM) providers {#now-assist-multi-content-qna-genius-results__section_vmv_xgc_qfc} By default, Now Assist Multi-Content Response Genius Results use the Azure OpenAI model as the AI service provider. The Now LLM Service is used as a fallback AI service provider. With the admin role, you can use AI Admin Hub to select a different LLM to use as the AI service provider for Now Assist Multi-Content Response Genius Results. For details on selecting the LLM for Platform workflow Now Assist skills, see [Manage large language models](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). As a Now Assist skill, Now Assist Multi-Content Response Genius Results supports these LLMs: * AWS Anthropic * Azure OpenAI * Google Gemini * Now LLM Service {#now-assist-multi-content-qna-genius-results__ul_ovn_jnc_qfc}