---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Request the External Content for AI Search plugin

# Request the External Content for AI Search plugin {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request activation of the External Content for AI Search plugin (com.glide.ais.external_content) to enable indexing of searchable content and metadata from records in external data sources.{#activate-ext-content-ais-plugin__ais-external-content-plugin-id-ph}

## Before you begin

You must purchase a paid subscription before requesting activation of the plugin. For details on purchasing a paid subscription for a plugin, see [ServiceNow plugins](https://www.servicenow.com/docs/DuDnekKttu_bp0MLq4wPNQ "Plugins are software components that provide features and functionalities within a ServiceNow instance.").

Role required: admin

## About this task

You can't activate the External Content for AI Search plugin from your instance or the ServiceNow Store. Use this procedure to submit a Now Support request for activation of the plugin for your instance.{#activate-ext-content-ais-plugin__ais-external-content-plugin-name-ph}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-ext-content-ais-plugin__navigate-plugins}
{#activate-ext-content-ais-plugin__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support.  
   {#activate-ext-content-ais-plugin__request-plugin}
{#activate-ext-content-ais-plugin__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#activate-ext-content-ais-plugin__table_awx_bhf_ygb__entry__2}{#activate-ext-content-ais-plugin__p_ub1_nfg_h1c}{#activate-ext-content-ais-plugin__p_vb1_nfg_h1c}{#activate-ext-content-ais-plugin__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#activate-ext-content-ais-plugin__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#activate-ext-content-ais-plugin__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#activate-ext-content-ais-plugin__p_bc1_nfg_h1c}
   Figure 1. Completed Activate Plugin form {#activate-ext-content-ais-plugin__request-form}
{#activate-ext-content-ais-plugin__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#activate-ext-content-ais-plugin__submit-request}
{#activate-ext-content-ais-plugin__submit-request}{#activate-ext-content-ais-plugin__steps_ntm_jqw_rnb}

*[\>]: and then