---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure email notifications for watch lists

# Configure email notifications for watch lists {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Watch lists (glide_list field type) allow multiple users to subscribe to
notifications of a task. You can specify conditions in an email notification to send email
notifications to the members when the conditions are met.

## Before you begin

Role required: admin

## About this task

To receive these notifications, users must define an email address in their user
record or enter an email address into the watch list email field.  
Important:  
Administrators configure email notifications for watch lists (see [Configure email notifications for watch lists](https://www.servicenow.com/docs/MsNmcFYUFyZw0XwO38zKGA "Watch lists (glide_list field type) allow multiple users to subscribe to notifications of a task. You can specify conditions in an email notification to send email notifications to the members when the conditions are met.")).

An advanced configuration using watch lists involves placing two watch lists on a
form, one for the general comments on a task and another for work notes or
non-public comments. By configuring separate email notifications, separate users on
each watch list can be notified about different information.

If users on a watch list are getting more than one email for each update to an
incident, it can be because other recipients are replying all to an email
notification. Recipients may be receiving email through their email system (Outlook,
Groupwise, and so on) and through the base system. To stop this duplication, remove
the names of other users from the email or the watch list.

## Procedure

1. Open the notification to configure.
2. In the Who will receive section, select the icon beside Users/groups in fields.
3. Double-click Watch list in the Available column to move it to the Selected column.
4. Click Update.
* **[Hide email addresses in a watch list](https://www.servicenow.com/docs/YzWWKh0Azbf6w3MM_PUbXw)**   
  You can remove the email address text entry element from a watch list by modifying the dictionary.
* **[Configure order buttons on the watch list slushbucket](https://www.servicenow.com/docs/cpa1hCs9V~gTMGn5sTnvHQ)**   
  When you add multiple users to a glide_list, such as a watch list, the slushbucket does not display the order buttons for the list of selected members. You can set a dictionary attribute to display the order buttons.

**Related concepts**   

* [Email and SMS notifications](https://www.servicenow.com/docs/_kR9SPcHtr9WHftGKp4S_w "Use email notifications to send selected users email or SMS notifications about specific activities in the system, such as updates to incidents or change requests.")  
**Related tasks**   

* [Configure email notifications for watch lists](https://www.servicenow.com/docs/MsNmcFYUFyZw0XwO38zKGA "Watch lists (glide_list field type) allow multiple users to subscribe to notifications of a task. You can specify conditions in an email notification to send email notifications to the members when the conditions are met.")