Administer the ServiceNow AI Platform
Summarize
Summary of Administer the ServiceNow AI Platform
The ServiceNow AI Platform is an application platform as a service designed to automate business processes across the enterprise. As a platform administrator, you have comprehensive control over its configuration, maintenance, monitoring, and upgrades to ensure optimal performance and alignment with business objectives.
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Getting Started and Core Features
Administrators begin by exploring key areas such as:
- Admin Center: A centralized hub to access platform capabilities, discover new applications, and gain intelligent insights. It includes Adoption blueprints guiding plugin installations to meet business goals.
- Subscription Management: Provides centralized oversight of subscriptions and entitlements for the platform.
- User Administration: Configure users, groups, and roles to manage access to the AI Platform applications and settings.
- Search Administration: Manage search engines and interfaces, choosing between AI Search for consumer-grade experience or legacy Zing text search. Contextual Search enables agents to retrieve relevant results based on record context and user intent.
- Time and Currency Configuration: Set date/time fields, time zones, calendars, and currency options to support global operations.
- Translation and Localization: Enable language translation and regional localization for global service delivery.
- Integrations: Connect third-party applications and data sources with the AI Platform.
- Notifications: Manage system emails and notifications, including inbound email handling.
- Service Level Management (SLM): Configure and monitor SLAs to ensure compliance and meet service requirements.
Maintenance and Monitoring
To maintain system health and performance, administrators can:
- Use Instance Scan to identify health issues and misconfigurations.
- Monitor system events and determine processing rules.
- Optimize platform performance through comprehensive performance monitoring and diagnostics.
Upgrade Management
Administrators plan and execute platform upgrades via the Upgrade Center, and monitor progress using Upgrade Monitor, which provides detailed summaries upon completion. This ensures the platform remains current and secure with the latest features and improvements.
Practical Benefits for ServiceNow Customers
- Centralized administration simplifies managing AI-driven automation across the enterprise.
- Flexible configuration options enable tailoring the platform to specific business needs and global settings.
- Robust monitoring tools help proactively maintain system health and optimize performance.
- Streamlined upgrade processes reduce downtime and ensure smooth transitions to new platform versions.
As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.
Get started
Choose one of these tiles to get started.
Start here to learn about the ServiceNow AI Platform
- Admin Center
A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.
- Subscription Management
- A centralized management experience to help you understand your subscriptions and entitlements.
Configure ServiceNow AI Platform core features
- User administration
- Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
- ServiceNow AI Platform tables and data
- Learn how to work with ServiceNow AI Platform records in the classic environment.
- Search administration
- Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
- Time configuration and currency configuration
- Configure date and time fields, time zones for your users, and calendars.
- Translation and localization
- Provide service around the globe with language translation and localization for specified regions.
- Integrations
- Learn about integrating third-party applications into the ServiceNow AI Platform.
- Notifications
- Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
- Service Level Management
- Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.
Maintain and monitor the ServiceNow AI Platform
- Instance Scan
- Identify ServiceNow AI Platform health issues and incorrectly configured settings.
- Events
- Monitor system events and determine which the system should process them.
- Platform performance
- Ensure system optimization through performance monitoring and diagnostics.
Plan and manage your ServiceNow AI Platform upgrade
- Upgrade Center and Upgrade Monitor
- Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results.
Applications and features
- Core configuration
- Admin Center
- Subscription Management
- User administration
- Table administration
- Data management
- Field administration
- Form administration
- List administration
- Search administration
- Currency administration
- Time configuration
- Dynamic Translation
- System Localization
- State Management
- Integrate with third-party applications and data sources
- Events
- Metrics
- Platform performance
- Upgrading the Now Platform