--- sourceDocument: Yokohama ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Administer the ServiceNow AI Platform # Administer the ServiceNow AI Platform {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Administer the ServiceNow AI Platform The ServiceNow AI Platform is an application platform as a service designed to automate business processes across the enterprise. As a platform administrator, you have comprehensive control over its configuration, maintenance, monitoring, and upgrades to ensure optimal performance and alignment with business objectives. Show full answer Show less ## Getting Started and Core Features Administrators begin by exploring key areas such as: * **Admin Center:** A centralized hub to access platform capabilities, discover new applications, and gain intelligent insights. It includes Adoption blueprints guiding plugin installations to meet business goals. * **Subscription Management:** Provides centralized oversight of subscriptions and entitlements for the platform. * **User Administration:** Configure users, groups, and roles to manage access to the AI Platform applications and settings. * **Search Administration:** Manage search engines and interfaces, choosing between AI Search for consumer-grade experience or legacy Zing text search. Contextual Search enables agents to retrieve relevant results based on record context and user intent. * **Time and Currency Configuration:** Set date/time fields, time zones, calendars, and currency options to support global operations. * **Translation and Localization:** Enable language translation and regional localization for global service delivery. * **Integrations:** Connect third-party applications and data sources with the AI Platform. * **Notifications:** Manage system emails and notifications, including inbound email handling. * **Service Level Management (SLM):** Configure and monitor SLAs to ensure compliance and meet service requirements. ## Maintenance and Monitoring To maintain system health and performance, administrators can: * Use **Instance Scan** to identify health issues and misconfigurations. * Monitor **system events** and determine processing rules. * Optimize platform performance through comprehensive **performance monitoring and diagnostics**. ## Upgrade Management Administrators plan and execute platform upgrades via the **Upgrade Center** , and monitor progress using **Upgrade Monitor**, which provides detailed summaries upon completion. This ensures the platform remains current and secure with the latest features and improvements. ## Practical Benefits for ServiceNow Customers * Centralized administration simplifies managing AI-driven automation across the enterprise. * Flexible configuration options enable tailoring the platform to specific business needs and global settings. * Robust monitoring tools help proactively maintain system health and optimize performance. * Streamlined upgrade processes reduce downtime and ensure smooth transitions to new platform versions. As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise. ## Get started {#intro-now-platform-landing__section_rrt_43r_r5b} Choose one of these tiles to get started. |-|-| | [Start here to learn about the ServiceNow AI Platform Learn how the ServiceNow AI Platform works.](https://www.servicenow.com/docs/OVPmssZOIHLFhVLh1ouQsQ "ServiceNow AI Platform is the exclusive ServiceNow platform. It provides a range of options to improve and automate your business processes.") | [Configure ServiceNow AI Platform core featuresConfigure settings that affect global ServiceNow AI Platform behavior and behavior for ServiceNow AI Platform applications.](https://www.servicenow.com/docs/EAnX8pZK4K9AHjI_ABt_gg "The ServiceNow AI Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.") | | [Maintain and monitor the ServiceNow AI Platform Identify health issues and settings that you need to change. Optimize ServiceNow AI Platform performance using performance monitoring and diagnostics.](https://www.servicenow.com/docs/9aKboyfke_9SmxClksnG7A "Keep your instance running smoothly, improve performance, and find issues before they arise, all with this suite of tools.") | [Upgrade to the latest versionPlan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Monitor upgrade progress and view a summary of upgrade results with Upgrade Monitor.](https://www.servicenow.com/docs/uBgZnaBmvimDhLFb~4qj9A "Get the latest in ServiceNow products and services on the ServiceNow AI Platform. The system helps you plan for updates, and monitor and work with your applications before, during, and after upgrading.") | | [Additional Resources![]()Upgrade your platform administrator experience to the next level](rZdczAjDfThKOaDaeuNsUg "If you’re looking for ServiceNow AI Platform best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") | | [ ] {#intro-now-platform-landing__table_oyp_mhr_r5b} ## Start here to learn about the ServiceNow AI Platform {#intro-now-platform-landing__section_rll_zsx_r5b} Learn about the ServiceNow AI Platform and these important applications: Admin Center : A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives. Subscription Management : A centralized management experience to help you understand your subscriptions and entitlements. ## Configure ServiceNow AI Platform core features {#intro-now-platform-landing__section_iml_p3r_r5b} Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications. User administration : Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings. ServiceNow AI Platform tables and data : Learn how to work with ServiceNow AI Platform records in the classic environment. Search administration : Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent. Time configuration and currency configuration : Configure date and time fields, time zones for your users, and calendars. Translation and localization : Provide service around the globe with language translation and localization for specified regions. Integrations : Learn about integrating third-party applications into the ServiceNow AI Platform. Notifications : Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email. Service Level Management : Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance. ## Maintain and monitor the ServiceNow AI Platform {#intro-now-platform-landing__section_wyl_p3r_r5b} Instance Scan : Identify ServiceNow AI Platform health issues and incorrectly configured settings. Events : Monitor system events and determine which the system should process them. Platform performance : Ensure system optimization through performance monitoring and diagnostics. ## Plan and manage your ServiceNow AI Platform upgrade {#intro-now-platform-landing__section_vlm_p3r_r5b} Upgrade Center and Upgrade Monitor : Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results. ## Applications and features {#intro-now-platform-landing__section_vpq_ooo_pjb} * [Core configuration](https://www.servicenow.com/docs/aKktjimDd1RuVUIQ7iluLA "Basic system configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.") * [Admin Center](https://www.servicenow.com/docs/dUkh5EKwQ9GrAwYPC1JhNw "Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights.") * [Subscription Management](https://www.servicenow.com/docs/3LhoGRJL1Tgly5uvIpFnPg "Subscription Management enables you to proactively manage your subscriptions and monitor subscription usage on your instances.") * [User administration](https://www.servicenow.com/docs/gWqCTtQRzQc~V9cSo~7C9w "Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.") * [Table administration](https://www.servicenow.com/docs/YrcZgzb5EfZTyfIbXvqq3A "A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.") * [Data management](https://www.servicenow.com/docs/PKYlnoEsJUVfnD0rRaz9lQ "Manage your instance data by configuring data management policies to archive and delete data from the tables in your primary database.") * [Field administration](https://www.servicenow.com/docs/wghhD1w7TiCh3l0YuO1jmw "You can enter data in fields by using the list editor or by using a form. In form view, fields appear as fields in the form, and in list view they appear as columns of data in the table. Administrators can create new fields or change the type of existing fields.") * [Form administration](https://www.servicenow.com/docs/bzIE8baVkX3J~k9KUSRWHw "Administrators can configure several settings that control form functionality.") * [List administration](https://www.servicenow.com/docs/UB~SA3UCNhbW5QtkvYxT8A "Administrators control the data presented to end users in a list, the controls that appear, and the behavior of the controls.") * [Search administration](https://www.servicenow.com/docs/w5BB2iNxzZ8W6u4XKDC_SA "The ServiceNow AI Platform includes multiple search engines and interfaces to help users easily and quickly find the information they need.") * [Currency administration](https://www.servicenow.com/docs/MfyxK~s~j405ogla0iVslw "Currency fields provide features for handling the calculation, conversion, and display of currency values.") * [Time configuration](https://www.servicenow.com/docs/fiHOTKbYy5GWFsoPUfe6yA "A standard feature of the ServiceNow AI Platform, ServiceNow's time configuration system handles scheduling across your entire enterprise, enabling you to manage projects efficiently, track and schedule events, and more.") * [Dynamic Translation](https://www.servicenow.com/docs/S_xAFZsLBsTg7K2iYVQqgA "With Dynamic Translation you can support machine translation from one language to another across your instance.") * [System Localization](https://www.servicenow.com/docs/jCWVM7MAy43u7R0q3oIYsA "Localization allows administrators to accommodate users from a variety of different countries, using different languages and currencies, within the same instance.") * [State Management](https://www.servicenow.com/docs/sIunXuTFmUEe8ssiN7S_SA "State Management enables an administrator to define State Models and State Transitions that control how a record is allowed to transition through a predefined list of states.") * [Integrate with third-party applications and data sources](https://www.servicenow.com/docs/sWV0PrrlEAA3wBIOkt0t0w "ServiceNow integrates with many third party applications and data sources.") * [Events](https://www.servicenow.com/docs/access?context=events&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) * [Metrics](https://www.servicenow.com/docs/QXLSHdiaeYynMmLf7C_gxw "A metric measures and evaluates the effectiveness of IT service management processes.") * [Platform performance](https://www.servicenow.com/docs/N5o4MvMTYy28BbQs5Xz6Uw "Monitoring and optimizing ServiceNow AI Platform performance is an important part of maintaining your instance. Optimizing platform performance supports a smooth and consistent user experience, and enhances the platform's scalability and reliability.") * [Upgrading the Now Platform](https://www.servicenow.com/docs/uBgZnaBmvimDhLFb~4qj9A "Get the latest in ServiceNow products and services on the ServiceNow AI Platform. The system helps you plan for updates, and monitor and work with your applications before, during, and after upgrading.") {#intro-now-platform-landing__ul_s1g_5zw_bkb}