---
sourceDocument: Yokohama ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Add collation information for an unsupported language

# Add collation information for an unsupported language {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add collation information for an unsupported language to enable sorting columns in lists according to the language.

## Before you begin

Add a record for a language not provided by an internationalization (I18N) plugin to associate new translations with and translate content into that language. For more information, see [Translating to an unsupported language](https://www.servicenow.com/docs/ppWb4V0GVaHyW3JsG8QDJA "Translate the interface of an instance to a language for which ServiceNow does not provide an internationalization (I18N) plugin.").

Role required: admin

## About this task

Collation information must come from the underlying Relational Database Management System (RDBMS) used by the instance: MariaDB, RaptorDB, or Oracle. To determine which RDBMS an instance uses, navigate to AllSystem DiagnosticsDatabaseInformation. Refer to the documentation provided by the RDBMS to determine if the database includes a collation for a given language and the name of the collation.

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_db_collation_info.list</kbd>.
2. Select New.
3. On the form, fill in the fields.  
   {#add-collation-unsupported-language__table_f1v_1p2_tdc__entry__2}

   | Field | Description |
   |-|-|
   | Language | The [BCP 47](http://www.iana.org/assignments/language-subtag-registry/language-subtag-registry) code for the language. |
   | Collation Name | The name of the collation provided by the Relational Database Management System (RDBMS). |
   | Application | The application scope. |
   | Database | The Relational Database Management System (RDBMS) to which the collation applies: MariaDB, RaptorDB, or Oracle. |
   [Table 1. DB Collation Info form]

   {#add-collation-unsupported-language__table_f1v_1p2_tdc}
4. Select Submit.

## Result

When sorting columns according to the session language is enabled, users can sort columns according to the collation of the unsupported language. For more information, see [Sorting according to the session language](https://www.servicenow.com/docs/40c6hcjpdRmakuJSSYKZUA#sorting-session-language "Order string values according to the user's session language when sorting a column in a list.").

*[\>]: and then