--- sourceDocument: Yokohama ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Email notifications dashboard # Email notifications dashboard {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Email notifications dashboard The Email Notifications Dashboard in ServiceNow Yokohama release provides administrators with comprehensive visibility into email notification performance and usage. Accessible viaAll \> System Notification \> Email \> Email notifications dashboard, it enables proactive management of email notifications by showing key metrics and trends. Proper configuration and execution of data collection jobs are required to populate dashboard data. Show full answer Show less ## Key Features * **Email Notification Insights:** View system notifications sent via email over selectable time periods (e.g., last month, last quarter). Key insights include: * **Most Triggered Notification:** Displays the notification triggered the most times, with options to see triggered counts, opt-out rates, conditions, and activation status. * **Most Opted-Out Notification:** Shows notifications with the highest opt-out rates, alongside triggered counts and subscription details. * **Most Used Category:** Highlights the notification category with the highest trigger count, listing the top 100 categories by usage and opt-outs. * **Total Unused Notifications:** Shows notifications not triggered during the selected period, with detailed filtering options. * **Active Notifications:** Displays counts of active versus inactive notifications for quick status assessment. * **Notifications Trend:** Tracks trends over time for triggered counts and new notifications, comparing current and prior periods with graphical visualizations. * **Top Email Notifications:** Lists the top 10 (expandable up to 100) notifications by usage, users, and associated tables, with filtering by date, category, table, and state. * **Data Collection Jobs:** Configuration and execution of jobs are required to gather and update dashboard data effectively. ## Practical Benefits for ServiceNow Customers * Gain actionable insights into email notification effectiveness and user engagement. * Identify and manage notifications with high opt-out rates to improve communication relevance. * Monitor notification trends to optimize email strategies and system notifications configuration. * Quickly assess which notifications are active or unused, enabling cleanup and refinement. * Customize data views and filters for targeted analysis, supporting better decision-making. ## Next Steps * Configure the necessary data collection jobs to enable dashboard functionality. * Use the dashboard insights to review and adjust email notification settings, activation status, and conditions. * Explore related notification tasks such as creating categories, templates, and parsing email threads to enhance notification management. The email notification dashboard provides visibility into key metrics and enables admins to configure the dashboard to enable access to other users. To access Email notifications dashboard, navigate to AllSystem NotificationEmailEmail notifications dashboard The dashboard enhances visibility and supports proactive management of email notifications, and includes highlights about: * Email notification insights * Active notifications * Notification trends * Top 10 email notifications by usage, users, and tables {#email-notifications-dashboard__ul_tx2_tzj_ydc} Data collection is triggered by configuring and executing jobs. For more information, see [Configure jobs for email notifications dashboard](https://www.servicenow.com/docs/Q1AzwvpDpKDirqEITh8Jnw "Configure data collection jobs for the email notification dashboard."). Note: Configuration of jobs is required for data to be displayed on the dashboard. ## Key insights {#email-notifications-dashboard__section_agw_lzj_ydc} Email notification insights highlights and shows the system notification sent over emails for the selected time period. {#email-notifications-dashboard__table_m2g_lmw_12c__entry__2} | UI component | Description | |-|-| | Date | Select the time period for the data that you want to view. * Last 3 months * Last month * Last quarter * Last week * Yesterday {#email-notifications-dashboard__ul_err_n2v_hp} | | Most triggered notification | The most triggered notification in the selected time period. In the above example the Asset Restocking notification has been triggered 99 times. Clicking on Most triggered notification gives more insight into the notification overview for the selected period which includes: * Triggered count: Comparison for the selected period * Opted out overview: The overview of the fraction of users who have opted out from a notification and the total number of users who have received at least once * Total unsubscribed count: Highlights the total number of users who unsubscribed after subscribing through custom notifications * Conditions: View the notification details and condition set * Activate or Deactivate: Option to activate or deactivate the notification {#email-notifications-dashboard__ul_ukz_twk_b2c} | | Most opted-out notification | The overview of all recipients receiving the notification vs. the users who opted out of the notification. In the above example 120 users were receiving the notification and out of the 120 users, 78 users have chosen to opt out from receiving the notification. Clicking on Most opted-out notification gives the notification overview for the selected period which includes: * Triggered count: Comparison for the selected period and the prior period (for example, the same month or the previous month or quarter) * Opted out overview: The overview of the fraction of users who have opted out from a notification and the total number of users who have received at least once * Total unsubscribed count: Highlights the total number of users who unsubscribed after subscribing through custom notifications * Conditions: View the notification details and condition set * Activate or Deactivate: Option to activate or deactivate the notification {#email-notifications-dashboard__ul_mlf_bcl_b2c} | | Most used category | Notification category of the that was most triggered in the selected time period. Clicking on Most used category displays the top 100 most used notification categories with: * Triggered count (times) * Opted-out count (users) * Category name * Table name {#email-notifications-dashboard__ul_sdx_1rk_d2c} | | Total unused notification | Total number of notifications that weren't triggered during the selected time period. Clicking on Most unused notification displays the top 100 most unused notifications with: * Triggered count (times) * Opted-out count (users) * Category name * Table name {#email-notifications-dashboard__ul_ew2_vtk_d2c} | [Table 1. Email notifications insights] {#email-notifications-dashboard__table_m2g_lmw_12c} Example for deeper insights into a notification ## Active notifications {#email-notifications-dashboard__section_pyl_c1k_ydc} Active notifications shows the number of total notifications where true represents the number of active notifications and false represents the number of inactive notifications. ## Notifications trend {#email-notifications-dashboard__section_mkg_nzj_ydc} Monitor notifications trend on triggered counts and newly created notifications. It shows the trend for the selected time period, comparing the current triggered count to the previous period (for example, the same month or the previous month or quarter). It also provides an overview of how the triggered count has evolved over time, with a graphical representation for better visualization of the trend. You can view the email notification trends by: * Triggered count * Newly created notifications {#email-notifications-dashboard__ul_w4w_rzj_ydc} ## Top email notifications {#email-notifications-dashboard__section_sg3_pzj_ydc} The top 10 email notifications can be viewed by: * Usage * Users * Tables {#email-notifications-dashboard__ul_cks_hcn_b2c}You can select Show more to view up the top 100 notifications. The top 100 notifications for Most triggered, Last triggered, Most opted-out and Unused notifications can be filtered and viewed by Date, Category, Table, and State. To view all the email notifications, select View all email notifications. * **[Configure jobs for email notifications dashboard](https://www.servicenow.com/docs/Q1AzwvpDpKDirqEITh8Jnw)** Configure data collection jobs for the email notification dashboard. **Related concepts** * [Email templates](https://www.servicenow.com/docs/o88iNR2Yn4PsLDayc6G2OA "Email templates enable administrators to create reusable content for the subject line and message body of email notifications.") * [Email layouts](https://www.servicenow.com/docs/DeHr95D9k2QSZLKbLEP3Ww "Create reusable content for the message body of email templates.") * [Email retention](https://www.servicenow.com/docs/LVRt~j7hPU~gTXI6O2wfTg "You can archive and eventually destroy email messages that you no longer need or if your Email table is excessively large.") * [Watermarks on notification emails](https://www.servicenow.com/docs/NBQLL5Q5ZEmLCcr2J0ESBA "By default, a unique watermark label will be generated at the bottom of each notification email to allow matching incoming email to existing records.") * [Email digests](https://www.servicenow.com/docs/zpjkg3SVnqCl0BXFKbxNvw "An email digest is a single email that summarizes the activity for a selected notification and its target record during a specified time interval. You can enable an email digest to reduce the number of notifications received when frequent updates to the associated record occur within a short time period.") * [Domain separation and Notifications](https://www.servicenow.com/docs/VTjHZr~Z66~KdORtxnXurQ "Domain separation is supported in the Notifications application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") * [Email FAQs and troubleshooting notification emails](https://www.servicenow.com/docs/dNCTN4HQNQl4lArYc5ExIQ "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.") **Related tasks** * [Create notification categories](https://www.servicenow.com/docs/_8IgM~lGlpCHil~PgsZoSg "You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.") * [Create an email notification](https://www.servicenow.com/docs/F~oczUCahJpLuXnVGwLBDQ "Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.") * [Parse an email thread](https://www.servicenow.com/docs/H9JQrL~GvYL8pbYUGYxLyQ "When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.") *[\>]: and then