Email notifications dashboard
Summarize
Summary of Email notifications dashboard
The Email Notifications Dashboard in ServiceNow Yokohama release provides administrators with comprehensive visibility into email notification performance and usage. Accessible viaAll > System Notification > Email > Email notifications dashboard, it enables proactive management of email notifications by showing key metrics and trends. Proper configuration and execution of data collection jobs are required to populate dashboard data.
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Key Features
- Email Notification Insights: View system notifications sent via email over selectable time periods (e.g., last month, last quarter). Key insights include:
- Most Triggered Notification: Displays the notification triggered the most times, with options to see triggered counts, opt-out rates, conditions, and activation status.
- Most Opted-Out Notification: Shows notifications with the highest opt-out rates, alongside triggered counts and subscription details.
- Most Used Category: Highlights the notification category with the highest trigger count, listing the top 100 categories by usage and opt-outs.
- Total Unused Notifications: Shows notifications not triggered during the selected period, with detailed filtering options.
- Active Notifications: Displays counts of active versus inactive notifications for quick status assessment.
- Notifications Trend: Tracks trends over time for triggered counts and new notifications, comparing current and prior periods with graphical visualizations.
- Top Email Notifications: Lists the top 10 (expandable up to 100) notifications by usage, users, and associated tables, with filtering by date, category, table, and state.
- Data Collection Jobs: Configuration and execution of jobs are required to gather and update dashboard data effectively.
Practical Benefits for ServiceNow Customers
- Gain actionable insights into email notification effectiveness and user engagement.
- Identify and manage notifications with high opt-out rates to improve communication relevance.
- Monitor notification trends to optimize email strategies and system notifications configuration.
- Quickly assess which notifications are active or unused, enabling cleanup and refinement.
- Customize data views and filters for targeted analysis, supporting better decision-making.
Next Steps
- Configure the necessary data collection jobs to enable dashboard functionality.
- Use the dashboard insights to review and adjust email notification settings, activation status, and conditions.
- Explore related notification tasks such as creating categories, templates, and parsing email threads to enhance notification management.
The email notification dashboard provides visibility into key metrics and enables admins to configure the dashboard to enable access to other users.
To access Email notifications dashboard, navigate to
- Email notification insights
- Active notifications
- Notification trends
- Top 10 email notifications by usage, users, and tables
Key insights
Email notification insights highlights and shows the system notification sent over emails for the selected time period.
| UI component | Description |
|---|---|
| Date | Select the time period for the data that you want to view.
|
| Most triggered notification | Clicking on Most triggered notification gives
more insight into the notification overview for the selected period which includes:
|
| Most opted-out notification | Clicking on Most opted-out notification gives the notification overview for the selected period which includes:
|
| Most used category | Clicking on Most used category displays the top 100 most used notification categories with:
|
| Total unused notification | Clicking on Most unused notification displays the top 100 most unused notifications with:
|
Example for deeper insights into a notification
Active notifications
Active notifications shows the number of total notifications where true represents the number of active notifications and false represents the number of inactive notifications.
Notifications trend
Monitor notifications trend on triggered counts and newly created notifications. It shows the trend for the selected time period, comparing the current triggered count to the previous period (for example, the same month or the previous month or quarter). It also provides an overview of how the triggered count has evolved over time, with a graphical representation for better visualization of the trend. You can view the email notification trends by:
- Triggered count
- Newly created notifications
Top email notifications
- Usage
- Users
- Tables
The top 100 notifications for Most triggered, Last triggered, Most opted-out and Unused notifications can be filtered and viewed by Date, Category, Table, and State.
To view all the email notifications, select View all email notifications.