Create a role to control access to features and capabilities in applications and modules. The new role doesn’t have access to any application or module until you add other roles to it, or add it to the appropriate applications and modules.

Before you begin

Role required: admin

About this task

After access has been granted to a role, all groups or users assigned to the role are granted the access. Roles can contain other roles, and any access granted to a role is granted to any role that contains it.

For a complete list of the roles included with the base instance, see Base system roles

Note:

You can’t rename roles of any kind in the ServiceNow AI Platform. If you manually create a role, you can’t rename it after you save it.

Move this action to the background so you aren’t waiting when adding a number of group members by adding the system property glide.ui.schedule_slushbucket_save_for_group_roles. Set the system property to true. The system user is used to create records or update existing ones since the action is running in the background.

Procedure

  1. Navigate to All > User Administration > Roles and create a record.
  2. Complete the form.
    Field Description
    Name Enter a name for the role.
    Requires Subscription Indicates whether users with this role require a subscription to stay in compliance.
    Yes
    Measured-role that requires a subscription. You can allocate subscriptions to users with this role by adding one or more groups to a product subscription. To learn more, see Managing per-user subscriptions in Subscription Management.
    No
    Not a measured-role.
    Unspecified
    Neither
    Application Select the application that contains this record.
    Elevated privilege A role that requires elevated privilege can’t be assigned to a user at login by the system. Instead, a user must manually elevate privileges to receive the elevated role. Select this option to mark this role as required to elevate it to high security. See Elevated privilege roles for more information.
    Description Select the roles to delegate to the group member.