Reminder table

  • Release version: Yokohama
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder [reminder] table in ServiceNow allows you to auto-generate reminders for task records. It supports any table that extends the Task table, such as the Incident [incident] table. By adding Reminders as a related list to task forms, users can conveniently view and manage reminders associated with specific tasks.

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    Key Features

    • Task Reference: Links the reminder to its parent task record.
    • User: Identifies the logged-in user creating or receiving the reminder.
    • Remind Me: Specifies the reminder lead time before the selected date/time on the task. Default options include 15 minutes, 30 minutes, 1 hour, and 2 hours, with the ability to add more values as needed. Internally, this is stored in minutes.
    • Before Field: Defines which date field on the parent task triggers the reminder. Supported fields include Due date and Follow up. Other date fields can be used by initially selecting Due date or Follow up, saving the reminder, then changing the Before field to the desired date field that must have a valid value on the task.
    • Using: Determines the reminder delivery method, either Send an Email or Outlook Calendar.
    • Subject and Notes: Allows setting a reminder subject (up to 100 characters) and notes/comments (up to 8000 characters).

    Practical Considerations for ServiceNow Customers

    • Only active task records can have reminders created.
    • By default, only administrators can create or modify reminders. To enable other users, you need to configure create and read ACL rules on the Reminder table and assign appropriate roles.
    • To add Reminders as a related list on forms like Incident, use the form context menu: Configure > Related Lists > add Reminders -> Task.
    • Access the Reminder table directly by entering reminder.do in the filter navigator.
    • Legacy date fields such as Activity due and SLA due cannot be used as the Before field; only Due date and Follow up or other valid date fields on the parent task are supported.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.