--- sourceDocument: Yokohama ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-administration Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Schedule entry fields # Schedule entry fields {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Schedule entry fields Schedule entries in ServiceNow define specific time periods that are either included in or excluded from a schedule. Each schedule entry is linked to only one schedule and controls availability and time-based behaviors important for SLAs, change management, and task scheduling. Show full answer Show less ## Key Features * **Name:** A unique identifier for each schedule entry. * **Type:** Specifies the purpose and processing rules of the schedule entry: * **Excluded:** Omits time periods from SLA counts. * **Maintenance:** Marks allowed change management windows; cannot coexist with blackout entries in the same schedule. * **Blackout:** Marks excluded periods from change management; mutually exclusive with maintenance entries. * **Show As:** Dictates how the entry appears in calendars and its scheduling behavior: * Busy, At no extra charge, Tentative, On call * **When:** Defines the specific date and time or full-day applicability of the entry. The "All day" checkbox simplifies full-day entries but may be affected by global date/time format settings. * **Repeats and Repeat every:** Enables recurring schedule entries with options for daily, weekly, monthly, or yearly repetition, allowing fine-tuned control over scheduling patterns. * **Repeat on, Monthly type, Yearly type, Float week/day/month:** Provide detailed scheduling options for weekly, monthly, and yearly recurrences, including floating days and weeks. * **Repeat until:** Sets an optional end date for recurring entries; leaving blank results in indefinite repetition. * **Type (Optional):** Allows a description to clarify the schedule entry's purpose. ## Practical Implications for ServiceNow Customers Understanding and configuring schedule entry fields correctly allows customers to: * Precisely define working and non-working periods that impact SLA calculations and task scheduling. * Control maintenance windows and blackout periods to ensure change management processes run smoothly without conflict. * Leverage calendar integration options to reflect accurate availability and on-call status for task assignments. * Create sophisticated recurring schedules that adapt to organizational needs with flexible repetition and end-date controls. Correct use of these fields will improve operational efficiency, SLA adherence, and change management governance within the ServiceNow platform. You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule. {#r_ScheduleEntryFields__table_tq3_h4w_bp__entry__2} | Field | Description | |-|-| | Name | Unique name for the schedule entry. | | Type | Label that describes the purpose of the schedule. The system also uses the schedule type to determine how to process certain schedules. * Excluded: Excludes time periods from SLA counts. * Maintenance: Specifies time periods where change management activities are allowed. A schedule containing maintenance schedule entries cannot also contain blackout schedule entries. * Blackout: Excludes time periods from change management schedules. A schedule containing blackout schedule entries cannot also contain maintenance schedule entries. {#r_ScheduleEntryFields__ul_fkt_gk1_p3b} | | Show As | Option that indicates how the schedule entry should appear in calendar applications and how it should interact with other schedule entries. * Busy: Schedule entry is not available for scheduling a work task. * At no extra charge: Schedule entry is available for scheduling a work task. * Tentative: Schedule entry is tentatively available for scheduling a work task. * On call: Schedule entry is on call, which provides a means to determine which member of a user group is available to complete a task. {#r_ScheduleEntryFields__ul_ef5_rk1_p3b} | | When | Date and time to which the schedule entry applies. If the schedule entry applies to a full 24-hour day, select the All day check box. Note: Changing the global date and time format in the glide.sys.date_format System Properties setting has significant impact on schedule calculations made when you select the All day check box. To learn more, see [Global date and time field format](https://www.servicenow.com/docs/H7U5Hky9TSAZfU_jR~UWPg "You define default date and time formats globally using system properties."). | | Repeats | Repetition interval for the schedule entry, if any. If you select a repetition interval, other fields appear so you can further specify the repeat interval. | | Repeat every | Scheduling repetition frequency - weekly, monthly, or yearly. This field is only visible when the Repeats field has a value of Daily, Weekly, Monthly, or Yearly. | | Repeat on | Days of the week a weekly schedule repeats on. This field is only visible when the Repeats field has a value of Weekly. | | Monthly type | [Monthly schedule repetition frequency](https://www.servicenow.com/docs/60AGcrd12JK_w_GyZX4AOQ "Repeat a monthly schedule to reduce the amount of time required to define schedules and to provide consistency in scheduling."). This field is only visible when the Repeats field has a value of Monthly. Monthly repeat options include: * Repeat on a specific day of the month * Repeat on a specific day in a specific week of the month * Repeat on the last day of the month * Repeat on a specific weekday in the last week of the month {#r_ScheduleEntryFields__ul_aj4_mpw_bp} | | Yearly type | Yearly schedule repetition frequency. This field is only visible when the Repeats field has a value of Yearly. Yearly repeat options include: * Repeat on a specific day of the year * Repeat on a floating day {#r_ScheduleEntryFields__ul_tc3_rpw_bp} | | Float week | Week of the month a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating. | | Float day | Day of the week a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating. | | Month | Month of the year a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating. | | Repeat until | Repetition end date. If you leave this field blank, the schedule repeats indefinitely. | | Type | \[Optional\] Schedule entry description. | [ ] {#r_ScheduleEntryFields__table_tq3_h4w_bp} **Related concepts** * [Schedules](https://www.servicenow.com/docs/OQHINiEhs7kdr6L_~opyYQ "Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks.") **Related tasks** * [Define a schedule](https://www.servicenow.com/docs/aTnSCft91KtFhfE6FN1WQg "Configure schedules using schedule and schedule entry records.")