---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Using lists to find work to do

# Using lists to find work to do {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use lists in workspace to see high-priority issues and which issues are assigned to you.

To get to list view, click the list icon (![List icon]()).
Figure 1. List view

You see two tabs of lists: Lists and My Lists.
The system administrator creates the list categories in Lists. You create
the list categories in My Lists.

## List categories {#list-menu__section_ax5_xt5_k2b}

List categories in the previous image are Tasks,
SLAs, and Incidents. List categories are not
clickable and therefore serve mainly as headings for the list filters beneath them. For example,
under the list category, Tasks, are the list filters, My Work and My Group's Work.

Your system administrator sets up the list categories, which typically correspond with the
tables in the database. For example, all incidents are stored in the incident table. All
interactions are stored in the interaction table. The list categories your system administrator
chooses to display in list view correspond to the kinds of issues you work on. If you work on
incidents, your system administrator shows incidents in the Lists column.
If you work on cases, the Lists column shows cases.

You can use the up arrowhead icon (![Collapse icon]()) to display the list filters under each list category. Clicking the down arrowhead icon
(![Collapse icon]()) collapses the list categories to make it easier to scroll through the list
categories.

You cannot have a list category without list filters.

## List filters {#list-menu__section_ntf_h1m_ckb}

List filters are the subsections under list categories. In the previous image,
under Tasks, you see My Work and My Group's Work. Each list filter provides a helpful grouping of records typically
from one table. For example, My Cases enables you to quickly find cases
assigned to you. Your system administrator creates the list filters.

Clicking a list filter opens the corresponding list of records in list view. A list filter
must belong to a list category in the Lists tab.

## My Lists {#list-menu__section_l45_yt5_k2b}

Any lists that you create appear in this section. Lists in this section are only visible to
you. For more information about creating your own list categories and list filters, see [Create My Lists in
workspace](https://www.servicenow.com/docs/gsAvB2Ti4bdBdawqrdtkHw "Create your own filtered lists in workspace to monitor your issues, tasks, or problems, under My Lists.").

## Next {#list-menu__section_jjv_zvz_hkb}

Learn how to [work with lists in list
view](https://www.servicenow.com/docs/hKCQQnTx5W08qPJawH5j9g#work-with-lists "Open a list of records in workspace so you can choose one to work on.").