---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Add an attachment to a chat

# Add an attachment to a chat {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents may have documents or image files that provide additional information for a case. These documents and image files can be added as attachments to the conversation for future reference.

## Before you begin

Role required: agent_workspace_user

## Procedure

1. Use one of these methods to add an attachment:  
   * From the Action toolbar, select the attachment icon (![Attachment icon that looks like a paper clip]()) then select the file.
   * Drag and drop a file from your local computer to the chat window.
   {#chat-attachment__ul_u4c_vhn_nzb}
2. If you add an attachment during a chat, the attachment is automatically transferred from the live chat to the interaction.  
   If the interaction leads to the creation of a case/incident, then the attachment is automatically transferred to the case/incident.
{#chat-attachment__steps_pml_w4s_b5b}