---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-user-interface
Release :
- yokohama
ft:locale :
- en-US
ft:publication_title :
- Yokohama ServiceNow AI Platform user interface
ft:clusterId :
- platux
bundleId :
- platux
workflow :
- Platform
---
# Next Experience UI
# Next Experience UI {#ariaid-title1}
* Release version: Yokohama
*
* Updated January 30, 2025
*
*  2 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of Next Experience UI Yokohama Release
The Next Experience UI in the Yokohama release delivers a modern, intuitive, and personalized user interface designed to boost productivity, engagement, and insight discovery across the ServiceNow AI Platform.
It unifies instance applications into a cohesive experience, minimizing clicks to access essential items and streamlining daily workflows.
Show full answer Show less
## Key Features
* **Unified Navigation:** Access all app shell items---including contextual app pills, menus, notifications, and search---from a single unified location across all applications. Users can pin or unpin navigation menus to balance accessibility and screen space.
* **Favorites and Menus:** Organize favorite pages into folders, access recently viewed items via the History menu, and switch effortlessly between classic applications and configurable workspaces. Admins can also create custom menus tailored to end-user needs.
* **Next Experience Landing Pages:** Start each session with role- and task-specific content on designated or user-selected start pages, enhancing focus and efficiency from login.
## Important Limitations and Unsupported Features
* **Connect Chat:** Not available natively in Next Experience. Certain chat functions are accessible via Sidebar starting with Yokohama. Customers should review migration guidance for moving from Connect Chat to Sidebar.
* **Connect Support:** Not supported and scheduled for full deprecation in the Utah release. Customers needing automatic work item assignment should migrate to Advanced Work Assignment (AWA) and Agent Chat solutions.
* **Homepage Functionality:** Traditional homepages are not editable or creatable in Next Experience. Existing homepages can be viewed via direct URLs, but responsive and Analytics Center dashboards are the recommended replacements. A migration tool is available to convert homepages to responsive dashboards.
* **Unsupported UI Elements:** Custom header menus, Live Feed, and JavaScript console logs are not supported in the Next Experience framework.
* **Automated Test Framework (ATF):** Currently does not support Next Experience elements such as UI Builder pages, configurable workspaces, and landing pages, though support is planned for future releases. ATF continues to support the Core UI and Classic Environment.
## Next Steps for Customers
* Review migration paths and tools for chat and support features to align with the Next Experience UI capabilities.
* Plan for transitioning from homepages to responsive dashboards using the provided deprecation tools.
* Explore configuration options for unified navigation and custom menus to tailor user experiences.
* Stay informed about upcoming feature support in ATF and Next Experience enhancements.
The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks
to access the items you need to get working.
## Get started {#next-experience-landing-page__section_a5z_nd3_2bc}
|-|-|-|
| [Work ![Work.]() Learn about Next Experience concepts and features.](hxK6ZzsJT6YjA032Ovuyiw "Learn about the key Next Experience features.") | [Configure ![Configure.]() Configure environments, tools, and user access.](COU4tf5NOAktpn7DzNLURg "Set up your ServiceNow Next Experience to drive productivity, improve engagement, and reveal insights across the ServiceNow AI Platform.") | [Migrate ![Migrate.]() Migrate to Next Experience UI.](GGcknzb02Qrm~XJvmVImRw#next-experience-adoption-paths "Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. Your path to activating Next Experience may depend on your instance's level of customization.") |
[ ]
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## Benefits {#next-experience-landing-page__section_uj3_rr5_v5b}
New features and benefits when working in the Next Experience:
Unified Navigation
:
* Access app shell items---such as the contextual app pill, menu items, notifications, and search---all in one place across the entire platform, no matter which application you're using.
* Pin and unpin navigation menus to access menu items or free up screen real estate.
* Find your favorite pages quickly by organizing your favorites into folders.
{#next-experience-landing-page__ul_scz_rnv_v5b}
Additional menus
:
* Navigate to and save important resources with the Favorites, History, and Workspaces menus. Find your recently-viewed items in a single menu.
* Easily switch between classic environment applications and configurable workspaces.
* Create custom menus for your end users. For more information, see [Configure custom menus for Unified Navigation](https://www.servicenow.com/docs/MaagJEBs1opDH2ihEQE1Pw "Create custom menus in the Next Experience Unified Navigation that contain just what the users need to increase productivity and efficiency.").
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Next Experience landing pages
:
* Start your day with everything you need right when you log in.
* View content specific to your role and tasks all in one location.
* Designate a start page for your users, or allow them to choose their own.
{#next-experience-landing-page__ul_jdg_wlv_v5b}
## Functionality not supported {#next-experience-landing-page__id_pps_cbr_r5b}
Important:
Connect Chat is not available in Next Experience. Starting with Yokohama, certain Connect Chat functions are available in Next Experience by using Sidebar. See [KB1123615 -- Moving from Connect Chat to Sidebar](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123615) for more
information about the differences between Connect Chat and Sidebar.
Connect Support is not available in Next Experience and is scheduled to
be completely deprecated in Utah. If you want to automatically assign chat requests and other
work items to agents in Next Experience, you must migrate to Advanced Work Assignment and Agent Chat. For details, see [Move from Connect Support to Advanced Work
Assignment and Agent Chat](https://www.servicenow.com/docs/access?context=migrate-from-connect-support&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).
These features and products are not currently supported with Next Experience:
* The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Center dashboards take over homepage functionality. Use the [Homepage
deprecation help tool](https://www.servicenow.com/docs/access?context=homepage-deprecation-help-tool&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) to convert the homepages on your instance to responsive dashboards.
* Custom header menus are not supported.
* [Live Feed](https://www.servicenow.com/docs/access?context=c_GetStartedWithLiveFeed&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) is not supported.
* The JavaScript console log isn't supported in the Next Experience framework.
* ATF doesn't support these elements of Next Experience, but support for these features is planned for future releases:
* Pages built with UI Builder, including pages with lists and form components.
* Configurable Workspaces
* Landing pages
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Note:
ATF still supports the Core UI, including Classic Environment (such as classic lists and forms).
{#next-experience-landing-page__ul_ukt_3ld_btb}
For more information, see:
* [KB1156736 -- Moving from Connect Chat to AWA and Agent
Chat](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156736)
* [KB1123615 -- Moving from Connect Chat to Sidebar](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123615)
* [KB1157068 -- Live Feed Is Not Supported in Next
Experience](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1157068)
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## Learn more {#next-experience-landing-page__section_a5j_nrh_m5b}
* View Next Experience articles on the community at the [Next Experience Center of Excellence](https://community.servicenow.com/community?id=community_article&sys_id=70e78f831bebac100b8a9979b04bcb68).
* Review answers to common questions on the community. See [Getting Started with Next Experience UI FAQs](https://community.servicenow.com/community?id=community_article&sys_id=c96ec69c1b930510acdc54e56b4bcb5c).
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