--- sourceDocument: Yokohama ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/platform-user-interface Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Next Experience keyboard shortcuts # Next Experience keyboard shortcuts {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Next Experience keyboard shortcuts Next Experience keyboard shortcuts in ServiceNow Yokohama release allow users to quickly execute common actions within the user interface, enhancing navigation efficiency and productivity. These shortcuts are context-sensitive, adapting to the specific screen you are viewing, and vary based on your operating system and browser. Note that Linux OS is currently not supported. To enable or customize these shortcuts, administrators can configure accessibility preferences and keyboard shortcut settings for their instance. Show full answer Show less ## Key Features * **Shortcut Modal:** Displays available keyboard shortcuts for the current screen, organized by categories such as Page Action, Page Navigation, Global Navigation, and General. It includes a search field to quickly find shortcuts relevant to the task. * **Common Shortcuts:** Includes essential actions like showing the shortcut modal, composing emails, creating new records, favoriting pages, impersonating users, refreshing lists, and saving records with distinct key combinations for Windows and macOS keyboards. * **Menu Navigation Shortcuts:** Enable users to open various menus such as All menu, Admin menu, Favorites, Help, History, Workspaces, Notifications, Now Assist (text and voice modes), and User Profile menu using efficient key combinations. * **Focus Application Shortcuts:** Facilitate keyboard focus on key UI elements including global search, main content, breadcrumb navigation, side navigation, workspace tabs, page tabs, record tabs, contextual sidebar, activity stream compose field, first action button, form fields, and navigation through page elements and headings. * **Additional Shortcuts:** Provide quick access to features like instance toolbar for domain changes, Agent inbox, sidebar discussions chat, list search and filters, OpenFrame window, page layout cycling, pane expansion/collapse, and replying to recent email correspondence. ## Practical Benefits for ServiceNow Customers By leveraging these Next Experience keyboard shortcuts, ServiceNow users can greatly improve their workflow speed and effectiveness, reducing the need for mouse interactions and streamlining routine tasks. Administrators have control over enabling and customizing these shortcuts to align with organizational needs and user preferences, ensuring accessibility and usability across different environments and user roles. You can use keyboard shortcuts to quickly perform common actions in the user interface. The keyboard shortcuts that display in the modal are specific to the screen you're viewing. Keyboard shortcuts depend on the browser and operating system that you're using. The Linux operating system is not currently supported.{#next-experience-keyboard-shortcuts__conref-polaris-ui} To enable keyboard shortcuts for your instance, see [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/VGFuKifCN6a7Rtfi0keCjQ "Set up Next Experience accessibility preferences to achieve a UI that's most accessible to you."). To customize the Next Experience keyboard shortcuts for your instance, see [Customize the Next Experience keyboard shortcuts](https://www.servicenow.com/docs/ipKiMkDlMdINaIEEWClsmQ "Customize the Next Experience keyboard shortcuts to streamline your workflow and boost productivity."). Learn more about Next Experience keyboard shortcuts from the following tutorial: The keyboard shortcut modal contains a search field which searches available keyboard shortcuts specific to the screen you're viewing. The available shortcuts are grouped by category: Page Action, Page Navigation, Global Navigation, and General. Figure 1. Keyboard shortcut modal ## Common Next Experience keyboard shortcuts {#next-experience-keyboard-shortcuts__section_onj_xq4_jzb} The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table. {#next-experience-keyboard-shortcuts__table_s1g_4hz_st__entry__3} | Action | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Show the shortcuts for the page that you're viewing in a modal | Control+/ | Command+/ | | Compose an email | Control+Alt+e | Command+Option+e | | Create a new record | Shift+Alt+n | Shift+Option+n | | Favorite or unfavorite the current page | Control+Shift+f | Command+Shift+f | | Impersonate a user | Control+Shift+i | Command+Shift+i | | Open the instance landing page | Control+Alt+z | Command+Option+z | | Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t | | Refresh the list | Shift+Alt+r | Shift+Option+r | | Save the record | Control+s | Command+s | [Table 1. Common Next Experience keyboard shortcuts] {#next-experience-keyboard-shortcuts__table_s1g_4hz_st} ## Next Experience keyboard shortcuts for showing menus {#next-experience-keyboard-shortcuts__section_hrv_zq4_jzb} The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_tk1_2d3_jzb__entry__3} | Open this menu | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | All menu | Control+Alt+a | Command+Option+a | | Admin menu | Control+Shift+a | Command+Shift+a | | Favorites menu | Control+Alt+f | Command+Option+f | | Help menu | Control+Shift+/ | Command+Shift+/ | | History menu | Control+Alt+h | Command+Option+h | | Workspaces menu | Control+Alt+w | Command+Option+w | | Notifications menu | Control+Shift+k | Command+Shift+k | | Now Assist menu (text entry mode) | Alt+Shift+a | Option+Shift+a | | Now Assist menu (voice input mode) Note: Availability of voice input mode in the Now Assist menu is controlled by a user preference. For more information, see [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/VGFuKifCN6a7Rtfi0keCjQ "Set up Next Experience accessibility preferences to achieve a UI that's most accessible to you."). | Alt+Shift+v | Option+Shift+v | | User profile menu | Control+Shift+u | Command+Shift+u | [Table 2. Next Experience keyboard shortcuts for showing menus] {#next-experience-keyboard-shortcuts__table_tk1_2d3_jzb} ## Next Experience keyboard shortcuts for applying focus {#next-experience-keyboard-shortcuts__section_cpy_br4_jzb} The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_mjj_3d3_jzb__entry__3} | Apply focus | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Global search | Control+Alt+g | Command+Option+g | | Main content of a page | Control+Alt+p | Command+Option+p | | Breadcrumb navigation | Control+Shift+c | Command+Shift+c | | Side navigation page | Control+Alt+1 | Command+Option+1 | | Workspace tab | Control+Alt+2 | Command+Option+2 | | Page tab | Control+Alt+3 | Command+Option+3 | | Record tab | Control+Alt+4 | Command+Option+4 | | Contextual sidebar | Shift+Alt+x | Shift+Option+x | | Activity Stream Compose text field | Shift+Alt+c | Shift+Option+c | | First action button | Shift+Alt+t | Shift+Option+t | | First field in the form | Shift+Alt+f | Shift+Option+f | | First tile in the Activity Stream | Control+Alt+x | Command+Option+x | | Move focus forward through major elements of the page | Control+j | Command+j | | Move focus backward through major elements of the page | Control+Shift+j | Command+Shift+j | | Move focus through the headings of the form | Shift+Alt+h | Shift+Option+h | [Table 3. Next Experience keyboard shortcuts for applying focus] {#next-experience-keyboard-shortcuts__table_mjj_3d3_jzb} ## Additional Next Experience keyboard shortcuts {#next-experience-keyboard-shortcuts__section_ugb_dr4_jzb} Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_iyx_md3_jzb__entry__3} | Action | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t | | Open the Agent inbox | Shift+Alt+i | Shift+Option+i | | Open the sidebar discussions chat | Shift+Alt+d | Shift+Option+d | | Open the list search | Shift+Alt+s | Shift+Option+s | | Open the list filter | Shift+Alt+b | Shift+Option+b | | Open the OpenFrame window | Shift+Alt+z | Shift+Option+z | | Cycle through the page layouts | Shift+Alt+l | Shift+Option+l | | Expand/collapse the resizable pane | Shift+Alt+p | Shift+Option+p | | Reply to the most recent email correspondence | Shift+Alt+e | Shift+Option+e | [Table 4. Additional Next Experience keyboard shortcuts] {#next-experience-keyboard-shortcuts__table_iyx_md3_jzb}