---
sourceDocument: Yokohama Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/release-notes

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Healthcare Operations Core release notes

# Healthcare Operations Core release notes {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations. Healthcare Operations Core is a new application in the Yokohama release.

## About Healthcare Operations Core {#healthcare-operations-core-rn__healthcare-operations-core-rn-highlights}

* Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal.
* Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type.
* Utilize the streamlined admin experience for creating healthcare organizations and hierarchies.
{#healthcare-operations-core-rn__ul_epm_x4t_kdc}

See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) for more information.{#healthcare-operations-core-rn__healthcare-operations-core-rn-highlights-2}

## Activation and other requirements

Important:  
Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#healthcare-operations-core-rn__healthcare-operations-core-rn-activation-1}

## Yokohama {#ariaid-title2}

The ServiceNow®
Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations. Healthcare Operations Core is a new application in the Yokohama release.

### What's new {#healthcare-operations-core-rn-release__healthcare-operations-core-rn-new-features}

[Care Team Portal](https://www.servicenow.com/docs/access?context=hcls-cto-care-team-portal&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems.

[Healthcare Operations Case overview](https://www.servicenow.com/docs/access?context=hcls-cto-hco-case&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   Create and customize cases for supporting service departments that can be used within the Care Team Portal.

{#healthcare-operations-core-rn-release__healthcare-operations-core-rn-new-features-1}

[Healthcare organization admin experience](https://www.servicenow.com/docs/access?context=hcls-cto-create-healthcare-organization&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US)

:   Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).