Localization Workspace

  • Release version: Yokohama
  • Updated April 18, 2025
  • 2 minutes to read
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    Summary of Localization Workspace

    ServiceNow Localization Workspace is a dedicated translation management tool introduced in the Yokohama release, designed for content owners and translation fulfillers. It enables efficient management and delivery of multilingual content at scale, streamlining the translation process within a single interface without needing external Translation Management Systems (TMS).

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    Key Features

    • Centralized Translation Workflow: Configure languages and providers, select content types (like knowledge base articles or notifications), generate cost estimates, submit translation requests, and track progress—all within one workspace.
    • Content Scope and Language Support: Automatically identifies untranslated or partially translated content in scope. Currently supports translation requests only from English to other languages.
    • Budget Control: Provides informational cost estimates to help plan and control localization budgets effectively.
    • Wide Content Type Support: Supports many text content types based on table permissions, excluding surveys.

    Activation and Requirements

    • Localization Workspace is available as an app in the ServiceNow Store and requires a Pro or Pro+ subscription.
    • Installation automatically activates dependencies including Language plugins (i18n), Localization Framework, and optionally Dynamic Translation for machine translation.

    Related Applications and Integration

    • Dynamic Translation: Enables machine translation of user-entered text and is configurable alongside Localization Workspace.
    • Localization Framework: Provides standardized translation workflows leveraged by Localization Workspace.
    • System Localization: Supports multilingual and multi-currency user environments within a single instance.

    This solution empowers ServiceNow customers to efficiently manage multilingual content translation requests, budget localization efforts, and streamline translation workflows within the platform, enhancing global user experience.

    ServiceNow®Localization Workspace is a targeted translation management experience for content owners and translation fulfillers. With Localization Workspace you can manage and deliver multilingual content at scale. Localization Workspace is a new application in the Yokohama release.

    Localization Workspace highlights for the Yokohama release

    • Submit your translation requests from the workspace without having to open a Translation Management System (TMS) or other software.
    • Automatically identify and collect all untranslated or partially translated content in scope.
    • Plan and control your localization budget through informational cost estimates.

    See Localization Workspace for more information.

    Important:
    Localization Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Localization Workspace features

    Process translation requests in one interface
    The following Localization Workspace workflow is accomplished in a single location:
    • Preconfigure languages and translation providers.
    • Choose your content type, such as KB articles or notifications, then select specific texts to translate.
    • Generate cost estimates, then submit translation requests to third-party providers.
    • Track and manage all open requests.
    Request translations from English into other languages
    In this initial release, only translation requests where the current language of the source document is English and the language of the target is something other than English are supported.
    Many types of content can be localized
    Many types of text content can be localized, subject to table permissions. Surveys are not a supported content type.

    Activation information

    Install Localization Workspace by requesting it from the ServiceNow Store. Localization Workspace is available with a Pro or Pro+ subscription. See Localization Workspace on the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    Localization Workspace has the following dependencies:

    • Language plugins (i18n) have been activated according to your requirements.
    • Localization Framework (com.glide.localization_framework.installer) has been installed and configured.
    • Dynamic Translation (com.glide.dynamic_translation) has been installed and configured if using machine translation to fulfill translation requests.
    These dependencies are activated automatically with the installation of Localization Workspace.

    Related ServiceNow applications and features

    Dynamic Translation
    With Dynamic Translation configured, you can use machine translation on your instance to translate text such as user-entered text on forms.
    Localization Framework
    Localization Framework standardizes and enhances the translation process of artifacts across the platform through configurable workflows. Localization Workspace leverages and builds upon Localization Framework capabilities.
    System Localization
    System Localization enables administrators to accommodate users from a variety of different countries using different languages and currencies within the same instance.