Sourcing and Procurement Operations release notes
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Summary of Sourcing and Procurement Operations release notes - Yokohama
The ServiceNow Sourcing and Procurement Operations application streamlines procurement by enabling users to search punchout products, track procurement requests, browse punchout and native catalog items, and complete checkouts with accurate product category and unit mappings. The Yokohama release focuses on enhancing user experience, multi-currency support, improved tracking, and advanced analytics within the procurement lifecycle, helping organizations optimize spend, savings, and supplier management.
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Key Features
- Multi-currency Shopping Hub: Shoppers can select and view prices in their local currency across the Shopping Hub experience, including product pages, carts, and checkout.
- Line-level Purchase Requisition Questions: Procurement admins can configure specific questions for products or service lines during checkout to gather detailed information.
- Category Management and Analytics: Unified views of category performance, savings opportunities, spend, and pipeline projects accessible via dashboards and tabs in the Source-to-Pay Workspace.
- Pipeline Project Enhancements: Create pipeline projects from expiring contracts and report savings when awarding multiple suppliers, improving project tracking and collaboration.
- Improved Product Search: AI-powered punchout product search in Employee Center with categorized display of supplier catalog results.
- Unified Request Tracking: Easily search purchased products and services by procurement record IDs or keywords from My Purchases in Shopping Hub, tracking orders through fulfillment.
- Integrated Catalog Browsing: Access both punchout and native catalog products from Categories or Suppliers lists on the Shopping Hub home page.
- Product Category and Unit Mapping: Map third-party product categories and units of measure to internal models to ensure accurate purchase order and requisition line details during checkout.
- Edit Receipt Requests: Shoppers can submit corrections for receipts within Shopping Hub; fulfillers review and process these via the Edit a Receipt playbook.
- Purchase Requisition and Order Edits: Modify purchase requisitions and orders with cost allocation adjustments across multiple cost centers.
- Spend and Savings Management: Enables category managers to import and maintain category taxonomies for efficient spend monitoring and savings assessment.
- Product Returns and Replacements: Shoppers can initiate product replacements directly from Shopping Hub, enhancing return flexibility beyond refunds.
- Now Assist for Contract Management: Agentic AI extracts contract metadata and analyzes documents to identify non-standard or missing clauses.
- ServiceNow Otto for SPO Enhancements: New AI-powered summarization skills keep fulfillers and requesters informed about negotiations, purchase orders, requisitions, and sourcing requests in multiple languages.
- Agentic Workflows: Intelligent workflows guide procurement activities such as product recommendations, checkout assistance, and off-catalog purchasing.
Activation and Additional Information
Sourcing and Procurement Operations is available through the ServiceNow Store. Customers can request installation and view cumulative release notes on the ServiceNow Store website.
Related Applications
- ServiceNow Otto for Sourcing and Procurement Operations (SPO): Facilitates conversational request creation and record summarization for efficient fulfillment.
- Source-to-Pay Workspace: Supports procurement activities including supplier onboarding, sourcing, and invoice processing with comprehensive tools and dashboards.
The ServiceNow® Sourcing and Procurement Operations application enables you to search punchout products, track procurement requests, browse punchout and native catalog items, and complete checkout with accurate product category and unit mappings. Sourcing and Procurement Operations was enhanced and updated in the Yokohama release.
Sourcing and Procurement Operations highlights for the Yokohama release
- Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker.
- Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line.
- Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists.
- Easily track products and services from ordering to fulfillment using procurement record IDs or keywords.
- Access both punchout and native catalog products from Categories or Suppliers on the Shopping Hub home page.
See Sourcing and Procurement Operations for more information.
Important:
Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Yokohama release
- Multi-currency support in Shopping Hub
- View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience.
- Purchase requisition line-level questions in Shopping Hub
- Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories.
- Category management tab
- Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers.
- Category analytics
- View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace.
- Pipeline management tab
- Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams.
- Report savings when awarding multiple suppliers
- Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers.
- Create a pipeline project from an expiring contract
- Create a pipeline project directly from an expiring contract using a guided, decision-based workflow.
- Search for punchout products in Employee Center
- In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the Supplier Site Catalog tab.
- Unified request tracking in Shopping Hub
- From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first three letters of a procurement record type to search for and view your purchases.
- Browse punchout and native catalog items from the Categories and Suppliers lists in Shopping Hub (SH)
- In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page.
- Mapping Product Categories and Units of Measure for seamless checkout in Shopping Hub
- You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings.
- Submit an edit receipt request from Shopping Hub
- Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities.
- Process an edit receipt request in playbook
- Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace.
- Editing purchase requisitions and orders with cost allocation adjustments
- Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.
- Spend and Savings Management
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Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization’s category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level.
- Return a product
- Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering greater flexibility and improving the overall shopping experience.
- Using Now Assist for Contract Management in Sourcing and Procurement Operations
- Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses.
- ServiceNow Otto for Sourcing and Procurement Operations (SPO)
- Activate the following new skills for ServiceNow Otto for SPO:
- Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items.
- Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items.
- Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items.
- Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items.
- Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items.
- Now Assist for Common Finance and Supply Chain features
- Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.
- Use agentic workflows in Now Assist for Sourcing and Procurement Operations
- Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records.
Removed in this release
The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on system performance.
Activation information
Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.