--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # Telecommunications, Media, and Technology release notes # Telecommunications, Media, and Technology release notes {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Yokohama release. ## Telecommunications products and applications {#technology-industry-rn-landing__section_txh_g4k_4xb} The Telecommunications industry solution includes the following applications: * Telecommunications Service Management connects your entire telecommunications operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications: * Service Exchange * Proactive Service Experience Workflows * Account Lifecycle Events * Customer Service Problem Management {#technology-industry-rn-landing__ul_ttq_cpk_4xb} * Sales CRM for Telecommunications. See [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/WjMP8Si9qGLUxFZ5gxfkWA "ServiceNowSales Customer Relationship Management Sales Customer Relationship Management is a set of new and updated applications and features in the Yokohama release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales forecasting, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals."). * Telecommunications Network Inventory * Telecommunications Service Operations Management * Strategic Portfolio Management for Telecom * Field Service Management for Telecommunications * ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#technology-industry-rn-landing__ul_klq_1pk_4xb} ## Technology products and applications {#technology-industry-rn-landing__section_g5y_zm1_d2c} The Technology industry solution includes the following applications: * Technology Service Management connects your entire technology operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications: * Service Exchange * Proactive Service Experience Workflows * Account Lifecycle Events * Technology Product Support Case {#technology-industry-rn-landing__ul_qhs_lpk_4xb} * Sales and Order ManagementSales CRM for Technology Providers. See [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/WjMP8Si9qGLUxFZ5gxfkWA "ServiceNowSales Customer Relationship Management Sales Customer Relationship Management is a set of new and updated applications and features in the Yokohama release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales forecasting, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals."). * ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#technology-industry-rn-landing__ul_phs_lpk_4xb} * **[Account Lifecycle Events release notes](https://www.servicenow.com/docs/j9PJyuwMAeRkZmnc81UEFQ)** The ServiceNow® Account Lifecycle Events application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Account Lifecycle Events was enhanced and updated in the Yokohama release. * **[ServiceNow Otto for Telecommunications, Media, and Technology (TMT) release notes](https://www.servicenow.com/docs/xseOw8L4W7Q_4b3C7sfN0Q)** The ServiceNow® ServiceNow Otto for TMT application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. ServiceNow Otto for TMT was enhanced and updated in the Yokohama release. * **[Proactive Service Experience Workflows](https://www.servicenow.com/docs/fe67WUbSY8f7ZivarxgYcg)** The ServiceNow® Proactive Service Experience Workflows helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Proactive Service Experience Workflows was enhanced and updated in the Yokohama release. * **[Service Exchange release notes](https://www.servicenow.com/docs/rTvRrRHGsL9z5gQlOXyYaQ)** ServiceNow® Service Exchange will be renamed for the 2026 Australia release and will maintain the same functionality. This application enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Yokohama release. * **[Strategic Portfolio Management for Telecom release notes](https://www.servicenow.com/docs/279XeLmiWDMjZE5tmulZ~Q)** The ServiceNow® Strategic Portfolio Management for Telecom is a product that inherits all features of Strategic Portfolio Management with the addition of two templates for Fiber Rollout and 5G Projects. Strategic Portfolio Management for Telecommunications is a new application in the Yokohama release. * **[Telecommunications Network Inventory release notes](https://www.servicenow.com/docs/CmxlFp1fNDzFhIWVQzf3fA)** The ServiceNow® Telecommunications Network Inventory application enables a network planner to model the physical, logical, or virtual network and perform design and assign services based on those network models. Telecommunications Network Inventory was enhanced and updated in the Yokohama release. * **[Telecommunications Service Operations Management (TSOM) release notes](https://www.servicenow.com/docs/2qHA2LNJNW7CsYbGD4RQcw)** The ServiceNow® Telecommunications Service Operations Management (TSOM) application enables you to monitor the health of your networks and services so that you can prevent potential downtime. Telecommunications Service Operations Management (TSOM) was enhanced and updated in the Yokohama release by adding a new capability called TSOM Visibility, which includes Telecom Discovery and Reconciliation functionality.