--- sourceDocument: Yokohama Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/security-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Explore correlation insights # Exploring correlation insights with ServiceNow Otto for Security Incident Response (SIR) {#ariaid-title1} Release version: Yokohama Updated April 21, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring correlation insights with ServiceNow Otto for Security Incident Response (SIR) ServiceNow Otto for Security Incident Response (SIR) enables security teams to generate correlation insights that help avoid duplicate investigations by identifying common affected users, configuration items (CIs), and observables related to security incidents. This capability accelerates incident resolution by providing relevant historical context and related data. Show full answer Show less ## Key Features * **Correlation Insights Generation:** Available starting with version 3.0.0, users can generate insights from the Security Incident Response Workspace or the Now Assist panel, including the legacy UI (UI16). * **Flexible Selection:** Users select specific CIs or affected users from related lists to base correlation insights on, rather than defaulting to primary affected entities. * **Multiple Items:** Insights can be generated simultaneously for multiple associated observables, configuration items, and affected users. * **Time Range:** Correlation lookups cover the last 30 days by default, with stored insights retained until regenerated with a different time range. * **Interactive Display:** Results appear in a resizable, movable modeless dialog or persist within the Now Assist panel until the conversation is reset. * **Skill Activation Required:** The correlation insights generation skill must be activated to access these features, as must the Now Assist panel where applicable. * **Access Control:** Results depend on the user's access to key tables such as Configuration item, Incident, Change request, Problem, Vulnerable item, and Associate observable. For example, viewing vulnerable items requires the Vulnerability Response application and appropriate roles. ## Practical Benefits By leveraging correlation insights, ServiceNow customers can streamline security incident investigations, reduce redundant efforts, and gain a clearer understanding of related incidents and affected entities. This leads to faster and more informed incident resolution within the Security Incident Response Workspace. You can generate correlation insights to help you avoid duplicating your investigation into affected users, configuration items, and observables and help you resolve the security incident that you are working on more quickly. You select the criteria from a security incident that you want to base the correlation insights on. ## Generating correlation insights from the Security Incident Response Workspace {#generating-insights-for-now-assist-for-security__section_pkk_jpc_t2c} Starting with v3.0.0 of ServiceNow Otto for Security Incident Response (SIR), generate and view correlation insights and view the results in the Security Incident Response Workspace. * Previously, if you selected a configuration item (CI) or affected user to base your insights on, the lookup returned the primary affected user or primary CI associated with a security incident. Starting with v3.0.0 the agent asks you which CI or Affected user you would you like to correlate the security incident with from the related lists. * You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace. * You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users. * Results are displayed in a modeless dialog that you can resize and move. * Your time range for the lookup of correlation is 30 days. Note: After you generate an observable associated with a security incident, the insights are stored for that observable until you regenerate it with a different time range. Your insights for your new time range are displayed. {#generating-insights-for-now-assist-for-security__ul_rkr_mrc_t2c} The correlation insights generation skill must be activated before you can see the Generate correlation insights option in the Security Incident Response Workspace. For more information, see [Configure a skill for ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/G__ysRiexrDDUPEKkd026A "Configure and review the details for a skill in the Guided Setup. You can deactivate, edit, and reactivate a skill from the Guided Setup."). ## Generating correlation insights from the Now Assist panel in the Security Incident Response Workspace and in UI (UI16) {#generating-insights-for-now-assist-for-security__section_bxv_sb5_ydc} The correlation insights generation skill must be activated before you can see the Generate correlation insights option in the Now Assist panel. If you do not see the Now Assist panel, you must activate it. For more information, see [Activate Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). * You can generate correlation insights from a security incident record in any state in the Security Incident Response Workspace or in the legacy UI (UI16). * By default, correlation insights search for matching records from the last 30 days. * You can locate and review values for the Configuration item, Affected user, and Observables for correlation insights filters on the Details tab in the Security Incident Response Workspace, or on the Configuration Items, Affected Users, and Observables related lists in the legacy UI (UI16). * Your search criteria and results remain displayed in the Now Assist panel until you reset the conversation. To reset your conversation, select the Now Assist more options icon (![More options menu icon.]()) in the panel and select Reset Conversation. * You must have access to the following tables to view these records in the generated correlation insights: * Configuration item \[cmdb_ci\] table. * Incident \[incident\] table. * Change request \[change_request\] table. * Problem \[problem\] table. * Vulnerable item \[sn_vul_vulnerable_item\] table. * Associate observable \[sn_ti_observable\] table. {#generating-insights-for-now-assist-for-security__ul_gcw_rbb_zdc} * Your results for correlation insights are based on the tables that you have access to. For example, if you want to view vulnerable items (VIT)s in your correlation insights results, you must have the Vulnerability Response application installed and the read access role (sn_vul.read_all). {#generating-insights-for-now-assist-for-security__ul_jfn_125_ydc} For the steps to generate correlation insights, see [Generate correlation insights from the Security Incident Response Workspace with ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/Od9rbVxEpGDKNU6D_cQK4A "Generate and view correlation insights in the Security Incident Response Workspace to help you connect past events to the security incident you are working on.") and [Generate correlation insights in the Now Assist panel with ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/b9m8o0LgIXw2fqmquayC_g "Generate correlation insights from the Now Assist panel to help you connect past events to the security incident that you are working on.").