---
sourceDocument: Yokohama Service Exchange
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/service-exchange

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Service Exchange

ft:clusterId :

    - sebrdg

bundleId :

    - sebrdg

workflow :

    - Customer and Industry


---

# Learn about Service Exchange

# Learn about Service Exchange {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Exchange helps consumers, providers, and partners connect their ServiceNow instances to securely build business workflows across the ServiceNow ecosystem.
Whether you are a provider or a consumer, learn how you can establish an integration between your instances with Service Exchange. This integration makes it easy for providers to receive and fulfill service requests in their own instances, and much more. Learn how you can use Service Exchange to connect buying, support, and service processes.

* Enterprise users can now easily collaborate with their service providers and partners through bi-directional workflows, providing them with visibility and a seamless experience.
* Service Exchange enables faster onboarding and provides quick service catalog refreshes to subscribers.
* The seamless registration process eliminates slow and expensive integrations with enterprise customers and partners.
{#service-bridge-v2-benefits__ul_ixz_lzt_yxb}

## Key capabilities {#service-bridge-v2-benefits__section_z1p_c15_yxb}

The main capabilities of Service Exchange include:

* [Onboarding](https://www.servicenow.com/docs/GpMuYRLuQ6DfwEVxlKk~dg "Registering a new consumer in Service Exchange establishes an instance-to-instance integration between a provider and a consumer."): Quickly onboard consumers and partners that use ServiceNow with a simple registration process and avoid slow, costly custom integrations.
* [Authorized Users](https://www.servicenow.com/docs/ojVqmmc~U_jBbsY8l6QBVA "The Authorized Users feature enables a provider to categorize remote catalog items by user personas so that only authorized users with these personas can access the catalog items. It also allows consumer admins to associate these personas to users in their instances to allow access."): Manage and control access at the Remote Catalog item level to meet security and compliance requirements.
* [Remote Catalog](https://www.servicenow.com/docs/OQgcyizEFdb2TcQkYDY1tA "As an application developer for the provider, you can create a remote catalog item containing the services for your consumers. After you create a remote catalog item, an administrator in the consumer’s instance can assign it to their catalogs and categories, and then activate it, just like any other catalog item."): Update subscriber service catalogs in minutes as new items are introduced.
* [Remote Choice](https://www.servicenow.com/docs/RYMyI9QZxc2ptS4Lj_FhSA "Remote choice fields provide your consumers direct access to your (provider) data in real time while they submit a remote catalog item from their instance."): Ensure up-to-date field options in subscriber remote catalogs by retrieving real-time data from the provider's ServiceNow instance.
* [Remote Task](https://www.servicenow.com/docs/Cm0RXvH2NFKMnr0QRy5yeQ "Learn how you, as a provider, can resolve and fulfill multiple consumer tasks, such as incidents, cases, and service requests, by using remote tasks. Also as a consumer, you can assign the incidents to multiple providers for resolution."): Reduce swivel-chairing and increase automation with seamless multi-party and multi-instance workflows across the ServiceNow ecosystem.
* [Provider Tasks](https://www.servicenow.com/docs/jXs2gGXQdQ~xxdq_hJxlxw "Enable all providers using Service Exchange to be transparent and collaborative with their consumers who use ServiceNow."): Enable all providers of services using Service Exchange to be transparent and collaborative with their consumers who use ServiceNow by syncing relevant tasks like cases, to consumers as Provider Tasks.
* [Transform Framework](https://www.servicenow.com/docs/SBLaY2pZ9V9eC33QHLzQsg "Use the Transform Framework to integrate tasks between two ServiceNow instances to transform remote task data in the Service Exchange application."): Transform inbound and outbound remote task data for easy process transformation between ServiceNow instances.
{#service-bridge-v2-benefits__ul_f1s_k15_yxb}

## Service Exchange applications {#service-bridge-v2-benefits__section_dvq_dh5_yxb}

The following table lists the features of the Service Exchange for Providers and the Service Exchange for Consumers applications.{#service-bridge-v2-benefits__table_aqs_t5d_jmb__entry__2}

| Application | Features |
|-|-|
| Service Exchange for Providers | * Author and publish remote catalogs from your instance for consumers to generate service requests that can be fulfilled in your instance. * Bidirectionally integrate your tasks with your consumer's tasks. * Send incidents and cases to your consumer's ServiceNow instance via Provider Task with no setup needed. {#service-bridge-v2-benefits__ul_yrm_x5d_jmb} |
| Service Exchange for Consumers | * Incorporate Remote Catalog items entitled to you from your provider into your local catalog and send the requests generated back to your provider for fulfillment. * Bidirectionally integrate your tasks with your provider's tasks. * Receive proactive tasks from providers for transparency and collaboration. {#service-bridge-v2-benefits__ul_l11_y5d_jmb} |
[Table 1. Service Exchange applications]

{#service-bridge-v2-benefits__table_aqs_t5d_jmb}