---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Proactive Triggers

# Proactive Triggers {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Proactive Triggers supports end users by providing helpful platform actions, using real-time data. Admin users can customize rules and actions to present rich text pop-up messages to specific users.

## Overview {#proactive-triggers-landing-page__section_onj_lwy_mzb}

For an introduction to Proactive Triggers and to get familiar with the product, watch this video.

## Request apps on the Store {#proactive-triggers-landing-page__section_dfq_tcw_cwb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#proactive-triggers-landing-page__inline-send-to-store}

## Get started {#proactive-triggers-landing-page__section_pbc_tmb_twb}

|-|-|
| [ExploreLearn about Proactive Triggers concepts and process flows.](https://www.servicenow.com/docs/Sb0_oiGPK8Bp3pbIgvYZdQ "Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent chat widget and Agent Chat customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific messages to end users.") | [InstallActivate the Proactive Triggers feature.](https://www.servicenow.com/docs/PrB4IFDPcwkxaqfW7qmy4A "Enable Proactive Triggers so that you can begin working with the feature.") |
| [ConfigureManage and set up rules and actions for Proactive Triggers to determine when the triggered messages display to end users on the ServiceNow® portal.](https://www.servicenow.com/docs/ybgBm0F_sJTyyFlEI1yryA "Plan, configure, and review your Proactive Triggers.") | [ReferenceGet component details for Proactive Triggers.](https://www.servicenow.com/docs/ZY1A5tOFZ6P_0YYBDZa4gw "The following section details the installed components for Proactive Triggers.") |
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{#proactive-triggers-landing-page__table_ev3_ndm_v4b}