--- sourceDocument: Yokohama ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Jamf # Service Graph Connector for Jamf {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Jamf The Service Graph Connector for Jamf enables customers to integrate data from Jamf into their ServiceNow instance, specifically targeting the Configuration Management Database (CMDB). It facilitates the import of information regarding computers, mobile devices, software applications, and more, enhancing visibility and management of IT assets. Show full answer Show less ## Key Features * **Data Integration:** Automatically pulls data from various Jamf sources into ServiceNow, including computers, mobile devices, and software applications. * **Use Cases:** Supports IT Operations Management (ITOM), Software Asset Management (SAM), and IT Service Management (ITSM) for inventory tracking, compliance, and incident management. * **Delta Data Synchronization:** Allows for periodic updates by enabling delta synchronization for computers and mobile devices, reducing data load and improving efficiency. * **CMDB Integrations Dashboard:** Provides a centralized view of integration status, processing results, and errors, facilitating easier monitoring and troubleshooting. * **Data Mapping:** Utilizes the Robust Transform Engine (RTE) to map Jamf data to ServiceNow CMDB classes, ensuring accurate data representation. ## Key Outcomes By implementing the Service Graph Connector for Jamf, ServiceNow customers can achieve: * Enhanced visibility into hardware and software assets across macOS and mobile devices. * Improved compliance tracking and software usage analysis, aiding in license management and reclamation. * Streamlined incident and problem management through automatic discovery and ownership assignment for configuration items. * Efficient data management and performance improvements through duplicate data detection and optimized data imports. Use the Service Graph Connector for Jamf to pull data from Jamf into your ServiceNow instance. The Service Graph Connector for Jamf pulls data from computers, disks, networks, and software applications into the ServiceNow® Configuration Management Database (CMDB) application. ## Request apps on the Store {#cmdb-integration-jamf__id_vbd_l51_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-jamf__inline-send-to-store} ## Supported versions {#cmdb-integration-jamf__section_h1m_bcf_44b} Supported ServiceNow versions: * Xanadu * Yokohama * Zurich {#cmdb-integration-jamf__ul_ugq_dwp_4hc} ## Use cases {#cmdb-integration-jamf__section_rkf_jwx_qmb} The following are examples on how you can use the Service Graph Connector for different ServiceNow® applications: * [IT Operations Management (ITOM) Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * Detailed hardware and software inventory tracking for macOS hardware and apps. The tracking can be done with or without Software Asset Management (SAM). * Detailed hardware and software inventory tracking for hardware and apps for both iPhones and iPads. The tracking can be done with or without Software Asset Management (SAM). * Compliance tracking for mobile devices and end-user computers. * Duplicate data detection on imports to improve performance of nightly imports. {#cmdb-integration-jamf__ul_mmk_ms4_r4b} * [Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) and [IT Asset Management (ITAM)](https://www.servicenow.com/docs/access?context=it-asset-management&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * Software package and installation tracking. * License reclamation by detecting removed software. * Software Usage tracking. {#cmdb-integration-jamf__ul_ok5_ss4_r4b} * [IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Incidents, problems, and changes on discovered configuration items (CI). * Automatic ownership assignment based on top users. {#cmdb-integration-jamf__ul_nsz_5s4_r4b} {#cmdb-integration-jamf__ul_vxv_ls4_r4b} ## Configuring a connection for the connector {#cmdb-integration-jamf__section_cgw_3pf_32c} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Jamf using SGC Central](https://www.servicenow.com/docs/6UV2EVXr~tkknuR38ToAvQ "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Jamf for pulling in Jamf data into the CMDB."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated. ## CMDB integrations dashboard {#cmdb-integration-jamf__section_y12_kp2_4mb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Jamf integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/D5WmDWQQwWe_cmLk0Xi2sw#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-jamf__section_w1m_mhf_hkb} Data from the Jamf data source is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). When you complete setting up the connection, you can configure the integration to periodically pull data from Jamf. The delta data synchronization feature is available in Jamf version 2.14 and higher. You can configure the is_delta_enabled_for_computers and is_delta_enabled_for_mobiles connection properties for synchronizing only delta data from a Jamf instance. See [Configuring data synchronization in Service Graph Connector for Jamf](https://www.servicenow.com/docs/1rnIUwIca6rz98lhp2aolg#sgc-cmdb-jamf-data-sync "You can configure the connection properties for synchronizing only delta data from a Jamf instance."). The following data sources are included for the Jamf application: SG-Jamf Computers : Imports data from computers and loads the imported data in the SG-Jamf Computers \[sn_jamf_integrate_sg_jamf_computers\] staging table. SG-Jamf Lookup Mac Software Bundle Ids : Imports data from software applications installed on macOS devices and loads the imported data in the SG-Jamf Lookup Mac Software Bundle Ids \[sn_cmdb_int_util_mac_software_bundleid_lookup\] staging table. Note: To view the publisher information for applications installed on macOS devices, run the SG-Jamf Lookup Mac Software Bundle Ids data source before running the SG-Jamf Computers or SG-Jamf Mobile Devices data sources. SG-Jamf Mobile Devices : Imports data from mobile devices and loads the imported data in the SG-Jamf Mobile Devices \[sn_jamf_integrate_sg_jamf_mobile_devices\] staging table. SG-Jamf Remove Computers Software : Removes the imported computer software data that were later deleted from the source and updates the information in the SG-Jamf Remove Computers Software \[sn_jamf_integrate_jamf_remove_software\] staging table. SG-Jamf Remove Mobile Software : Removes the imported mobile software data that were later deleted from the source and updates the information in the SG-Jamf Remove Mobile Software \[sn_jamf_integrate_remove_mobile_software\] staging table. SG-Jamf Software Usage : Imports the software usage details from the Jamf environment to track which software data is being used infrequently, hasn't been used recently enough, or isn't being used at all and loads the imported data in the SG-Jamf Software Usage \[sn_jamf_integrate_jamf_software_usage\] staging table. Based on the software usage information, you can add a reclamation rule to aggregate usage records and to identify unused software devices. See [Software reclamation rules](https://www.servicenow.com/docs/access?context=sw-reclamation-rules&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US). Note: The SG-Jamf Software Usage data source is available only when the Software Asset Management Professional plugin (com.snc.samp) is activated on your ServiceNow instance. See [Request Software Asset Management](https://www.servicenow.com/docs/access?context=t_RequSoftwareAssetMgmt&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US). The imported data is then inserted into the following target tables: * CI Relationship \[cmdb_rel_ci\] * Computer \[cmdb_ci_computer\] * Disk \[cmdb_ci_disk\] * Handheld Computing device \[cmdb_ci_handheld_computing\] * IP Address \[cmdb_ci_ip_address\] * Network Adapter \[cmdb_ci_network_adapter\] * Printer \[cmdb_ci_printer\] * Serial Number \[cmdb_serial_number\] * Software Installation \[cmdb_sam_sw_install\] (If the SAM application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) * Software Usage \[samp_sw_usage\] {#cmdb-integration-jamf__ul_ofz_1kf_hkb} Note: For the Computer \[cmdb_ci_computer\] and Handheld Computing device \[cmdb_ci_handheld_computing\] data sources, if you created multiple Jamf instances and want to know where the CIs originated from, you can identify the origins from the Key and Value columns. Additionally, you can view the Jamf Extension Attributes \[sn_jamf_integrate_extension_attribute\] and Most recent discovery \[last_discovered\] fields in both data sources. If you want to configure multiple instances, follow the steps in [Configure Service Graph Connector for Jamf using the guided setup](https://www.servicenow.com/docs/7s_F2OmBKRd0xTWbglRkrg "Set up authentication credentials and scheduled jobs to import Jamf data into your Configuration Management Database (CMDB).") in step 4. For more information on where data is saved when pulling data from a Jamf application, see [CMDB classes targeted in Service Graph Connector for Jamf](https://www.servicenow.com/docs/jbzP1h1Ui_BVJR84IaUXXw "When you complete setting up the connection, you can configure the integration to periodically pull data from Jamf. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/v7fsbao~MbpHYJRg8TulGA "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/pfncnPIv3H8kPbn8a~Gy2g "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")